TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy Peasy Tax is Breezy Wow. Such grace. Such smooth service. Even when I was confused on 5 things I could connect to a specialist in <10 minutes during tax season. Use this service. You will like.
Date published: 2022-03-18
Rated 5 out of 5 by from Great experience The website was easy to navigate and when a problem came up i was notified right away
Date published: 2022-03-18
Rated 4 out of 5 by from Forced me to upgrade Last year I used Premier. But, this year they changed the 401k contribution enter screen and made me upgrade. But, everything else was good. I am just bummed it cost me an extra $25, when I did not have to upgrade last year.
Date published: 2022-03-18
Rated 5 out of 5 by from Great Easy to use for both Federal and State. I greatly recommend it.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbotax makes it simple! Easy step thru questions, makes this time of the year less stressful
Date published: 2022-03-18
Rated 3 out of 5 by from TurboTax Live I requested TurboTax Live before the date it was free nd my tax expert took so long to file that it exceeded the date and had to pay $398 from my own return when it should have been free.
Date published: 2022-03-18
Rated 5 out of 5 by from Shauna at Turbo Tax is 100% helpfu! Shauna was the best tax help I have experienced there was never an issue and we had 100% communication at all times!
Date published: 2022-03-18
Rated 4 out of 5 by from Turbo was a little challenging this year Have difficulty getting my renter's refund. I completed my property tax (Renter's) by hand...no problem. Turbo tax indicated that I was not entitled to a rental refund. I mumbled "What?" My income was less than $20,000
Date published: 2022-03-18
Rated 5 out of 5 by from My tax professionals were great! Thanks guys! I had been dreading this experience for MONTHS but my tax people made it super easy and not scary at all! Thanks Joni and Michelle!
Date published: 2022-03-18
Rated 1 out of 5 by from Bugs + Spouse Info? There were a few bugs where I had to repeatedly enter the same information on "review". It seemed like it was just cycling. Also the inserted text was incorrect in a lot of places. What bothered me the most was that you FORCED me to enter my spouse's information for no reason. That is completely inappropriate, I would have 100% switched services if I didn't already pay the $120. If I am filing separately I should NOT under ANY CIRCUMSTANCE be FORCED to enter in my spouses information. Absolutely absurd.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4605
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy Tax is Breezy Wow. Such grace. Such smooth service. Even when I was confused on 5 things I could connect to a specialist in <10 minutes during tax season. Use this service. You will like.
Date published: 2022-03-18
Rated 5 out of 5 by from Great experience The website was easy to navigate and when a problem came up i was notified right away
Date published: 2022-03-18
Rated 4 out of 5 by from Forced me to upgrade Last year I used Premier. But, this year they changed the 401k contribution enter screen and made me upgrade. But, everything else was good. I am just bummed it cost me an extra $25, when I did not have to upgrade last year.
Date published: 2022-03-18
Rated 5 out of 5 by from Great Easy to use for both Federal and State. I greatly recommend it.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbotax makes it simple! Easy step thru questions, makes this time of the year less stressful
Date published: 2022-03-18
Rated 3 out of 5 by from TurboTax Live I requested TurboTax Live before the date it was free nd my tax expert took so long to file that it exceeded the date and had to pay $398 from my own return when it should have been free.
Date published: 2022-03-18
Rated 5 out of 5 by from Shauna at Turbo Tax is 100% helpfu! Shauna was the best tax help I have experienced there was never an issue and we had 100% communication at all times!
Date published: 2022-03-18
Rated 4 out of 5 by from Turbo was a little challenging this year Have difficulty getting my renter's refund. I completed my property tax (Renter's) by hand...no problem. Turbo tax indicated that I was not entitled to a rental refund. I mumbled "What?" My income was less than $20,000
Date published: 2022-03-18
Rated 5 out of 5 by from My tax professionals were great! Thanks guys! I had been dreading this experience for MONTHS but my tax people made it super easy and not scary at all! Thanks Joni and Michelle!
Date published: 2022-03-18
Rated 1 out of 5 by from Bugs + Spouse Info? There were a few bugs where I had to repeatedly enter the same information on "review". It seemed like it was just cycling. Also the inserted text was incorrect in a lot of places. What bothered me the most was that you FORCED me to enter my spouse's information for no reason. That is completely inappropriate, I would have 100% switched services if I didn't already pay the $120. If I am filing separately I should NOT under ANY CIRCUMSTANCE be FORCED to enter in my spouses information. Absolutely absurd.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4605