TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Turbo Tax is helpful but not intuitive The software is helpful. The agents are less helpful and seem to simply research matters the same way I would research matters so I am not sure we as customers receive any benefit.
Date published: 2022-03-18
Rated 2 out of 5 by from Turbo tax a pain Not impressed. Used it just to be able to exile-File. If I was able to E-file my return, I would have done my taxes myself, which I did anyway to compare to your software. Have done my taxes myself all my life except for 2021. CPA I used made mistakes I would not have made.. Kept trying to get me to upgrade to more expensive plan.
Date published: 2022-03-18
Rated 5 out of 5 by from Great product! Easy to use This year's version actually made things easier than years orior.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome Turbo Tax offers great customer service! Representatives were friendly with great communication.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax was amazing Stanley was awesome I'm thankful I choose TurboTax
Date published: 2022-03-18
Rated 5 out of 5 by from EASY SOFTWARE AND ACCURATE I LOVE THIS TURBO TAX. I HAVE BEEN USING IT FOR MANY MANY YEARS AND HAVE NEVER HAD A PROBLEM. ITS FAST AND
Date published: 2022-03-18
Rated 3 out of 5 by from Turbo Tax Not as good this year as previous years Guiding questions were more difficult to follow, sometimes confusing, and I had to go to IRS website several times to get clarification.
Date published: 2022-03-18
Rated 1 out of 5 by from Desktop Application is Awful I purchased the desktop application from Costco thinking I'd save money and it was the equivalent of going back to 1999 and trying to do taxes on the computer. The interface is outdated, the prompts are archaic, and it was impossible to report my cryptocurrency income. There was a popup that asked about cryptocurrency, but it did not actually modify my return and so my income was unreported. I ended up adding this to a miscellaneous income section and now I have to mail a form 8949 to the IRS. I'm looking at competitors next year.
Date published: 2022-03-18
Rated 5 out of 5 by from Pricey but worth it. We chose the full service because quite frankly we were baffled by the current tax rules and did not have the time to research. Tony came in to rescue us and answer every inane question patiently. We had quite the conversation and connected on more than just taxes.
Date published: 2022-03-18
Rated 5 out of 5 by from easy turbo it was clear and easy to understand directions from the app, I got the premier package and it turns helpful.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4604
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is helpful but not intuitive The software is helpful. The agents are less helpful and seem to simply research matters the same way I would research matters so I am not sure we as customers receive any benefit.
Date published: 2022-03-18
Rated 2 out of 5 by from Turbo tax a pain Not impressed. Used it just to be able to exile-File. If I was able to E-file my return, I would have done my taxes myself, which I did anyway to compare to your software. Have done my taxes myself all my life except for 2021. CPA I used made mistakes I would not have made.. Kept trying to get me to upgrade to more expensive plan.
Date published: 2022-03-18
Rated 5 out of 5 by from Great product! Easy to use This year's version actually made things easier than years orior.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome Turbo Tax offers great customer service! Representatives were friendly with great communication.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax was amazing Stanley was awesome I'm thankful I choose TurboTax
Date published: 2022-03-18
Rated 5 out of 5 by from EASY SOFTWARE AND ACCURATE I LOVE THIS TURBO TAX. I HAVE BEEN USING IT FOR MANY MANY YEARS AND HAVE NEVER HAD A PROBLEM. ITS FAST AND
Date published: 2022-03-18
Rated 3 out of 5 by from Turbo Tax Not as good this year as previous years Guiding questions were more difficult to follow, sometimes confusing, and I had to go to IRS website several times to get clarification.
Date published: 2022-03-18
Rated 1 out of 5 by from Desktop Application is Awful I purchased the desktop application from Costco thinking I'd save money and it was the equivalent of going back to 1999 and trying to do taxes on the computer. The interface is outdated, the prompts are archaic, and it was impossible to report my cryptocurrency income. There was a popup that asked about cryptocurrency, but it did not actually modify my return and so my income was unreported. I ended up adding this to a miscellaneous income section and now I have to mail a form 8949 to the IRS. I'm looking at competitors next year.
Date published: 2022-03-18
Rated 5 out of 5 by from Pricey but worth it. We chose the full service because quite frankly we were baffled by the current tax rules and did not have the time to research. Tony came in to rescue us and answer every inane question patiently. We had quite the conversation and connected on more than just taxes.
Date published: 2022-03-18
Rated 5 out of 5 by from easy turbo it was clear and easy to understand directions from the app, I got the premier package and it turns helpful.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4604