TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Quick and easy to file. If you have your information ready to go, filing doesn't take long at all.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is wonderful!! I love how Turbo Tax walks you through every step of the way and double checks your work and offers suggestions.
Date published: 2021-04-11
Rated 5 out of 5 by from Great ! I used another service ( by mistake) last year. It was a disaster. Turbo Tax is the only way to go. They walk you through EVERY step! So glad to be back with them.
Date published: 2021-04-11
Rated 5 out of 5 by from TURBO TAX IS GREAT! EASY TO DO. EASY TO FOLLOW DIRECTIONS STEP BY STEP.
Date published: 2021-04-11
Rated 5 out of 5 by from Easy step-by-step Very thorough and user friendly, highly recommend using TurboTax.
Date published: 2021-04-11
Rated 5 out of 5 by from Thanks TurboTax Found TurboTax easy and reliable again this year. It made filing easy.
Date published: 2021-04-11
Rated 3 out of 5 by from Only Minor TurboTax Limitations Mostly fine, but I had a small state underpayment penalty and no federal penalty. I wanted to explore reducing the penalty by filling out Part 4 of form M-2210. Neither I, Customer Service, or the Turbo Community could figure out how to do this. I finally decided to pay the penalty.
Date published: 2021-04-11
Rated 4 out of 5 by from A Step Above Before the days of "online" ANYTHING -- when tax returns were done with pen, paper, and calculators -- I was very good at doing my own (and others') tax returns. But, I am thankful those days are over! Some people may swear by other Companies. Me? I swear AT THEM! I won't mention how bad a particular "BLOCK" head company messed me up ... and my daughter. Wait! I may have done just that? Anyway, for several years, I have used and counted on and have been WELL PLEASED with Turbo Tax! I wouldn't dream of using anyone else. It helps, too, that my Bank gives me instant savings for using them :)
Date published: 2021-04-11
Rated 5 out of 5 by from Helpful, but surprise $$ conditions Turbotax was helpful. I was surprised by the additional $50 in the deluxe package required to file *both* my federal and state tax. The fee was only made obvious after I completed the tax info for both fed and state. That was definitely a bummer that put a dent in my excitement about the otherwise decent experience using this service. I would have preferred that that information was presented upfront. It was either pay, or have the info for one of these files completely erased. Definitely put a damper on my day.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax awesome It is easy to use . Help me to maximize my refund and great help on some issues
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 4593
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and easy to file. If you have your information ready to go, filing doesn't take long at all.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is wonderful!! I love how Turbo Tax walks you through every step of the way and double checks your work and offers suggestions.
Date published: 2021-04-11
Rated 5 out of 5 by from Great ! I used another service ( by mistake) last year. It was a disaster. Turbo Tax is the only way to go. They walk you through EVERY step! So glad to be back with them.
Date published: 2021-04-11
Rated 5 out of 5 by from TURBO TAX IS GREAT! EASY TO DO. EASY TO FOLLOW DIRECTIONS STEP BY STEP.
Date published: 2021-04-11
Rated 5 out of 5 by from Easy step-by-step Very thorough and user friendly, highly recommend using TurboTax.
Date published: 2021-04-11
Rated 5 out of 5 by from Thanks TurboTax Found TurboTax easy and reliable again this year. It made filing easy.
Date published: 2021-04-11
Rated 3 out of 5 by from Only Minor TurboTax Limitations Mostly fine, but I had a small state underpayment penalty and no federal penalty. I wanted to explore reducing the penalty by filling out Part 4 of form M-2210. Neither I, Customer Service, or the Turbo Community could figure out how to do this. I finally decided to pay the penalty.
Date published: 2021-04-11
Rated 4 out of 5 by from A Step Above Before the days of "online" ANYTHING -- when tax returns were done with pen, paper, and calculators -- I was very good at doing my own (and others') tax returns. But, I am thankful those days are over! Some people may swear by other Companies. Me? I swear AT THEM! I won't mention how bad a particular "BLOCK" head company messed me up ... and my daughter. Wait! I may have done just that? Anyway, for several years, I have used and counted on and have been WELL PLEASED with Turbo Tax! I wouldn't dream of using anyone else. It helps, too, that my Bank gives me instant savings for using them :)
Date published: 2021-04-11
Rated 5 out of 5 by from Helpful, but surprise $$ conditions Turbotax was helpful. I was surprised by the additional $50 in the deluxe package required to file *both* my federal and state tax. The fee was only made obvious after I completed the tax info for both fed and state. That was definitely a bummer that put a dent in my excitement about the otherwise decent experience using this service. I would have preferred that that information was presented upfront. It was either pay, or have the info for one of these files completely erased. Definitely put a damper on my day.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax awesome It is easy to use . Help me to maximize my refund and great help on some issues
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 4593