TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax Gets Worse Every Year I have been using Turbo Tax for more than 10 years now and it seems to get more complicated each year. Each year I get caught in that endless loop during the final review where I am asked in poorly worded questions for answers the program doesn't want to take. This year I have been through that loop, easily, 40 times and I couldn't get it to Efile. So I will have to file late, with the printed forms, and pay the IRS a late filing penalty. I am done with Turbo Tax. It's less stress-full, and probably, in the long run, less expensive to use an accountant or a service like H&R Block. Goodbye!!!!!
Date published: 2022-10-17
Rated 5 out of 5 by from Ease of Use for most Helpful, Friendly, Courteous, Swift. Thank You. GMV
Date published: 2022-10-17
Rated 5 out of 5 by from great tax tool maximizes return and clarifies info, a must have for small biz
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax , good product, time saver. Good overall product, saves time especially when also doing a state return.
Date published: 2022-10-17
Rated 5 out of 5 by from Great service and very helpful My taxes for a mess this year with a bunch of crypto and a list of other issues. Suzy helped me with everything and we were able to file very easily and quickly. Thank you!
Date published: 2022-10-17
Rated 5 out of 5 by from I continue to have excellent visits using TurboTax Your Software is user-friendly, very thorough, and accurate.
Date published: 2022-10-17
Rated 2 out of 5 by from Too many bugs I have used Turbotax for many years and only continue to use it because it is too difficult to switch. I wish they would clean up the many bugs that have existed for years. And how about an undo feature?
Date published: 2022-10-17
Rated 4 out of 5 by from Better explanations during review changes On the review, the changes you made would change everything, but there was no great explanation as to why I should do it. This reflected a greater refund, which makes me nervous because I don't know why.
Date published: 2022-10-17
Rated 5 out of 5 by from Makes doing taxes even possible I really love how Turbo tax takes you thru every step. I used to do my taxes manually (I'm a CPA!) but it's gotten so complex it makes using a product like this mandatory.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax makes filing taxes way more simple TurboTax always makes understanding and filing taxes simple. There is no way I could keep up with all the tax law changes each year. TurboTax does it for you.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 4570
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax Gets Worse Every Year I have been using Turbo Tax for more than 10 years now and it seems to get more complicated each year. Each year I get caught in that endless loop during the final review where I am asked in poorly worded questions for answers the program doesn't want to take. This year I have been through that loop, easily, 40 times and I couldn't get it to Efile. So I will have to file late, with the printed forms, and pay the IRS a late filing penalty. I am done with Turbo Tax. It's less stress-full, and probably, in the long run, less expensive to use an accountant or a service like H&R Block. Goodbye!!!!!
Date published: 2022-10-17
Rated 5 out of 5 by from Ease of Use for most Helpful, Friendly, Courteous, Swift. Thank You. GMV
Date published: 2022-10-17
Rated 5 out of 5 by from great tax tool maximizes return and clarifies info, a must have for small biz
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax , good product, time saver. Good overall product, saves time especially when also doing a state return.
Date published: 2022-10-17
Rated 5 out of 5 by from Great service and very helpful My taxes for a mess this year with a bunch of crypto and a list of other issues. Suzy helped me with everything and we were able to file very easily and quickly. Thank you!
Date published: 2022-10-17
Rated 5 out of 5 by from I continue to have excellent visits using TurboTax Your Software is user-friendly, very thorough, and accurate.
Date published: 2022-10-17
Rated 2 out of 5 by from Too many bugs I have used Turbotax for many years and only continue to use it because it is too difficult to switch. I wish they would clean up the many bugs that have existed for years. And how about an undo feature?
Date published: 2022-10-17
Rated 4 out of 5 by from Better explanations during review changes On the review, the changes you made would change everything, but there was no great explanation as to why I should do it. This reflected a greater refund, which makes me nervous because I don't know why.
Date published: 2022-10-17
Rated 5 out of 5 by from Makes doing taxes even possible I really love how Turbo tax takes you thru every step. I used to do my taxes manually (I'm a CPA!) but it's gotten so complex it makes using a product like this mandatory.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax makes filing taxes way more simple TurboTax always makes understanding and filing taxes simple. There is no way I could keep up with all the tax law changes each year. TurboTax does it for you.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 4570