TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is awesome this was my first time ever filing my taxes and turbo tax made it extremely easy for me
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax knows the fine nuances needed Everything went very smoothly right to the end except for having to go back and complete the schedule for Residency -6 months or more-or less, Puerto Rico residency, Child Schedules received, RRTA schedules, etc. I know there is a schedule number but I just packed up everything and I'm not in the mood to open it all up again. I needed help to complete this schedule because the instructions weren't as good as they could have been so I tried getting through for live customer service and this became a real run around because of the virtual agent and the fact that if your answers aren't what it is set up for you end up in a loop. There should be a much simpler way to get connected to a live rep. After a lengthy amount of time I finally was able to come up with a phone number that actually allowed you to talk to live people. That number was 800-446-8848. The questions at the bottom of this form don't allow for the correct responses. For example the YOUR FAMILY only allows for "I do have kids" or "I don't have kids". The correct answer is "I do have kids but they are grown and out of the house and are not part of my tax return". YOUR BUSINESS only allows for "I own my own business" or "I don't own a business" The correct answer from me would be "I am retired but I do a little consulting work that I treat as a business. LIFE CHANGES- none of the changes to choose from allow for any other responses. There should be a voluntary presentation of age because as I get older things get more difficult to understand. People over 75 have a bit more difficulty in the use of Turbotax.
Date published: 2022-03-18
Rated 5 out of 5 by from Gets the Job done - despite the tax code Had a problem with W2. Apparently checking the box to print the W2 worksheet even if there was no W2 data got me stuck for an hour or so. Your survey requires a Nickname. Why?????
Date published: 2022-03-18
Rated 5 out of 5 by from Great program very easy to use highly recommended It went very smoothly. I will use Turbo Tax from now on.
Date published: 2022-03-18
Rated 4 out of 5 by from Turbotax is Efficient In essence this is the easiest tax filing software I know of and it is very liberal in its variety of resources to help its users
Date published: 2022-03-18
Rated 4 out of 5 by from I STILL NEED TO MAIL FORM 8453 AND 8949. I HAD TO WAIT A MONTH FOR SCHEDULE H BEFORE I COULD FILE MY RETURN. I STILL NEED TO MAIL FORM 8453 AND 8949.
Date published: 2022-03-18
Rated 5 out of 5 by from This is a simple easy way for me to do my taxes I have used Turbo Tax for about 15 years. Simple, fairly self-explanatory.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is great !! Roseanne helped guide us thru the process. She was very helpful and patient with us !!
Date published: 2022-03-18
Rated 5 out of 5 by from On line help I have used Turbo Tax for years. Good product and live help is great.
Date published: 2022-03-18
Rated 5 out of 5 by from Thank you! Thank you David for your patience. I needed a lot of help!
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4548
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is awesome this was my first time ever filing my taxes and turbo tax made it extremely easy for me
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax knows the fine nuances needed Everything went very smoothly right to the end except for having to go back and complete the schedule for Residency -6 months or more-or less, Puerto Rico residency, Child Schedules received, RRTA schedules, etc. I know there is a schedule number but I just packed up everything and I'm not in the mood to open it all up again. I needed help to complete this schedule because the instructions weren't as good as they could have been so I tried getting through for live customer service and this became a real run around because of the virtual agent and the fact that if your answers aren't what it is set up for you end up in a loop. There should be a much simpler way to get connected to a live rep. After a lengthy amount of time I finally was able to come up with a phone number that actually allowed you to talk to live people. That number was 800-446-8848. The questions at the bottom of this form don't allow for the correct responses. For example the YOUR FAMILY only allows for "I do have kids" or "I don't have kids". The correct answer is "I do have kids but they are grown and out of the house and are not part of my tax return". YOUR BUSINESS only allows for "I own my own business" or "I don't own a business" The correct answer from me would be "I am retired but I do a little consulting work that I treat as a business. LIFE CHANGES- none of the changes to choose from allow for any other responses. There should be a voluntary presentation of age because as I get older things get more difficult to understand. People over 75 have a bit more difficulty in the use of Turbotax.
Date published: 2022-03-18
Rated 5 out of 5 by from Gets the Job done - despite the tax code Had a problem with W2. Apparently checking the box to print the W2 worksheet even if there was no W2 data got me stuck for an hour or so. Your survey requires a Nickname. Why?????
Date published: 2022-03-18
Rated 5 out of 5 by from Great program very easy to use highly recommended It went very smoothly. I will use Turbo Tax from now on.
Date published: 2022-03-18
Rated 4 out of 5 by from Turbotax is Efficient In essence this is the easiest tax filing software I know of and it is very liberal in its variety of resources to help its users
Date published: 2022-03-18
Rated 4 out of 5 by from I STILL NEED TO MAIL FORM 8453 AND 8949. I HAD TO WAIT A MONTH FOR SCHEDULE H BEFORE I COULD FILE MY RETURN. I STILL NEED TO MAIL FORM 8453 AND 8949.
Date published: 2022-03-18
Rated 5 out of 5 by from This is a simple easy way for me to do my taxes I have used Turbo Tax for about 15 years. Simple, fairly self-explanatory.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is great !! Roseanne helped guide us thru the process. She was very helpful and patient with us !!
Date published: 2022-03-18
Rated 5 out of 5 by from On line help I have used Turbo Tax for years. Good product and live help is great.
Date published: 2022-03-18
Rated 5 out of 5 by from Thank you! Thank you David for your patience. I needed a lot of help!
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4548