TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Turbo Tax Pricing I have used Turbo Tax for 8 years without any issues or complaints prior to this. However, this year I was forced to pay for the Premier tax level, which is $50 more than what I have paid in the past few years. This occurred towards the end of the process with no other option made available. The services required for premier didn't apply to me, so it was unclear why I had to pay for this.
Date published: 2022-03-13
Rated 4 out of 5 by from Need to have more clarity IRS form was not ready. form supposedly was issued 03/03/2022. Entered all data. Turbotax introduced error in addition in 03/03/2022 form to block E filing. Had to go to forum to determine cause. there was another IRS form not ready, error cleared when that form became available. Why not add message that another Form was to come. Wasted filers time having to research forum.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax was great! Very easy to use and consultant was very helpful and professional.
Date published: 2022-03-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND SO SIMPLE TURBO TAX GUIDES YOU EVERY STEPS OF THE WAY. VERY SIMPLE TO MANEUVER. FAST AND EFFICIENT!
Date published: 2022-03-13
Rated 5 out of 5 by from First time fears averted. It's the first time using TurboTax and as worried as I was filling, Mel made it perfectly painless. Great service from beginning to end.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy to navigate This is our 9th year using Turbo Tax, it asks the questions making sure we don't miss anything.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy Was able to complete it in less then 30 min (simple 1040)
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is AWESOME!!! TurboTax is so easy and convenient, and the experts!!!! Wow!!!! Just wow!!! They are so good at their job, and so patient!!!
Date published: 2022-03-13
Rated 4 out of 5 by from Educators shouldn't be punished for purchases Stormy and the live turbotax crew I worked with were awesome, they calmed my fears about passing off my taxes as well when I was being super overcharged for being a teacher and looking to make note of my purchases on my taxes. It turns out, not taking the tax credit for the money I spent is the easiest way to go. Telling people that we can get a free return, but then when I say I am a teacher and I want to see if I can get the $300 back, I don't get anything and get slapped with a $300 BILL! Not right! Thanks to Stormy, she pulled that tax credit off, and got me back to a free return.
Date published: 2022-03-13
Rated 5 out of 5 by from Very Helpful Made filing very quick and easy. Walked me through all the required forms.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4541
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax Pricing I have used Turbo Tax for 8 years without any issues or complaints prior to this. However, this year I was forced to pay for the Premier tax level, which is $50 more than what I have paid in the past few years. This occurred towards the end of the process with no other option made available. The services required for premier didn't apply to me, so it was unclear why I had to pay for this.
Date published: 2022-03-13
Rated 4 out of 5 by from Need to have more clarity IRS form was not ready. form supposedly was issued 03/03/2022. Entered all data. Turbotax introduced error in addition in 03/03/2022 form to block E filing. Had to go to forum to determine cause. there was another IRS form not ready, error cleared when that form became available. Why not add message that another Form was to come. Wasted filers time having to research forum.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax was great! Very easy to use and consultant was very helpful and professional.
Date published: 2022-03-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND SO SIMPLE TURBO TAX GUIDES YOU EVERY STEPS OF THE WAY. VERY SIMPLE TO MANEUVER. FAST AND EFFICIENT!
Date published: 2022-03-13
Rated 5 out of 5 by from First time fears averted. It's the first time using TurboTax and as worried as I was filling, Mel made it perfectly painless. Great service from beginning to end.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy to navigate This is our 9th year using Turbo Tax, it asks the questions making sure we don't miss anything.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy Was able to complete it in less then 30 min (simple 1040)
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is AWESOME!!! TurboTax is so easy and convenient, and the experts!!!! Wow!!!! Just wow!!! They are so good at their job, and so patient!!!
Date published: 2022-03-13
Rated 4 out of 5 by from Educators shouldn't be punished for purchases Stormy and the live turbotax crew I worked with were awesome, they calmed my fears about passing off my taxes as well when I was being super overcharged for being a teacher and looking to make note of my purchases on my taxes. It turns out, not taking the tax credit for the money I spent is the easiest way to go. Telling people that we can get a free return, but then when I say I am a teacher and I want to see if I can get the $300 back, I don't get anything and get slapped with a $300 BILL! Not right! Thanks to Stormy, she pulled that tax credit off, and got me back to a free return.
Date published: 2022-03-13
Rated 5 out of 5 by from Very Helpful Made filing very quick and easy. Walked me through all the required forms.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4541