TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax is convenient and comprehensive! The representative told me everything I need to know, made it simple, and answered all of my questions.
Date published: 2022-03-13
Rated 3 out of 5 by from Good and easy to use, but too many sales plugs The program itself works well. Things like dividend income were made easier because of the behind the curtain calculations. It's usually easy to access answer about and step that you want more information about. I would rate 5 stars based on the program itself, but am giving 3 stars because of the constant attempts to upsell you with add-ons and services that in my opinion, I didn't need.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is AWESOME Amazingly simple to use! Step by step guidance makes everything a breeze!
Date published: 2022-03-13
Rated 5 out of 5 by from Easy Peasy With Turbo Tax, I get my taxes done quickly and completely
Date published: 2022-03-13
Rated 2 out of 5 by from Turbo Tax Failed Me! I have been using Turbo Tax for years and this year, for the first time ever, it failed me. Somehow the program imported incorrect data from last year. This has resulted in 3 rejections so far. I am going back to redo my taxes manually so that I can get them filed. I do not know how this happened but it is certainly disappointing.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax makes filing easy and painless I loved the help resources throughout the process. My taxes were complex this year for the fist time, so I was intimidated; Turbo Tax made the whole process incredibly easy.
Date published: 2022-03-13
Rated 1 out of 5 by from State delayed to mid-March, and cannot E-File? This year was a clear disappointment. States had their forms up, but TurboTax was unavailable for these states and would not explain why - just a note every Friday: check back next Friday. Finally available mid-March (but TurboTax cannot E-File). This is not what we should expect from a tax-preparer service with plenty on its team (and plenty high fees)
Date published: 2022-03-13
Rated 3 out of 5 by from its OK I has to upgrade to premier to report a lousy 24.22 that was ridiculous
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is amazing! I had an amazing experience with Turbo Tax being my first time filing I was nervous and stressed. Pat made my worries go away and always answered my questions and helped me understand what she was asking and why. I would have Pat again!
Date published: 2022-03-13
Rated 4 out of 5 by from Used for years I have used TurboTax for years. I used to get it on CD back in 2005. Now use online. Convenient that all the past years are saved. One thing that annoys me though, as one is going through the screens, keep getting asked to upgrade. I answered the 1st time and don't expect my answer to change. TurboTax could have option at bottom of screen for those who might change their mind - don't put it in my face over and over. PS - I have kids, but they are adults and on their own; your question is ambiguous.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4537
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is convenient and comprehensive! The representative told me everything I need to know, made it simple, and answered all of my questions.
Date published: 2022-03-13
Rated 3 out of 5 by from Good and easy to use, but too many sales plugs The program itself works well. Things like dividend income were made easier because of the behind the curtain calculations. It's usually easy to access answer about and step that you want more information about. I would rate 5 stars based on the program itself, but am giving 3 stars because of the constant attempts to upsell you with add-ons and services that in my opinion, I didn't need.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is AWESOME Amazingly simple to use! Step by step guidance makes everything a breeze!
Date published: 2022-03-13
Rated 5 out of 5 by from Easy Peasy With Turbo Tax, I get my taxes done quickly and completely
Date published: 2022-03-13
Rated 2 out of 5 by from Turbo Tax Failed Me! I have been using Turbo Tax for years and this year, for the first time ever, it failed me. Somehow the program imported incorrect data from last year. This has resulted in 3 rejections so far. I am going back to redo my taxes manually so that I can get them filed. I do not know how this happened but it is certainly disappointing.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax makes filing easy and painless I loved the help resources throughout the process. My taxes were complex this year for the fist time, so I was intimidated; Turbo Tax made the whole process incredibly easy.
Date published: 2022-03-13
Rated 1 out of 5 by from State delayed to mid-March, and cannot E-File? This year was a clear disappointment. States had their forms up, but TurboTax was unavailable for these states and would not explain why - just a note every Friday: check back next Friday. Finally available mid-March (but TurboTax cannot E-File). This is not what we should expect from a tax-preparer service with plenty on its team (and plenty high fees)
Date published: 2022-03-13
Rated 3 out of 5 by from its OK I has to upgrade to premier to report a lousy 24.22 that was ridiculous
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is amazing! I had an amazing experience with Turbo Tax being my first time filing I was nervous and stressed. Pat made my worries go away and always answered my questions and helped me understand what she was asking and why. I would have Pat again!
Date published: 2022-03-13
Rated 4 out of 5 by from Used for years I have used TurboTax for years. I used to get it on CD back in 2005. Now use online. Convenient that all the past years are saved. One thing that annoys me though, as one is going through the screens, keep getting asked to upgrade. I answered the 1st time and don't expect my answer to change. TurboTax could have option at bottom of screen for those who might change their mind - don't put it in my face over and over. PS - I have kids, but they are adults and on their own; your question is ambiguous.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4537