TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from easy to use turbo tax is easy to use and you can understand it
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is very good Really happy filing using Turbo Tax. Very thorough.
Date published: 2021-03-04
Rated 5 out of 5 by from Amazing My third year using turbotax, it was such an easy and fast experience.
Date published: 2021-03-04
Rated 5 out of 5 by from Great I needed help deleting a form and my agent was super friendly and helpful. Great experience.
Date published: 2021-03-04
Rated 5 out of 5 by from Great site! Love that the site checks for accuracy and the best tax breaks for you. Have used it for years!
Date published: 2021-03-04
Rated 5 out of 5 by from had no idea what i was doing!!!! thank you so much for your people helping if they were there i wouldnt have been able to finish
Date published: 2021-03-04
Rated 5 out of 5 by from I love it So easy to work with and helps you all the way thru
Date published: 2021-03-04
Rated 5 out of 5 by from Great relief using Turbo tax this year Had two state tax returns to file this year, the first one was easy but the second one what very difficult to understand and was going to prepare on my own but.... I decided to purchase the state from Turbo tax. What a relief it was to have it done in a matter of minutes after spending hours trying do it my self. Turbo tax was great. Been using them for over 10 years and would think about any other firm.
Date published: 2021-03-04
Rated 3 out of 5 by from Turbo Tax Help online was quick and efficient The "e-file now" screen is confusing. It should say something like "start the e-file process". I spent 2 hours on the phone with customer support both of us trying to figure out how to upload signed form 8453s before I e-filed. Had I known for sure I could click continue on the "e-file now" screen I would have seen the place to upload it shortly after clicking continue, but "e-file now" made me think that could but the "transmit now" screen. They are too close and since this was my first time it was very confusing and stressful. It is also upsetting that when you preview your files after submitting it still shows the unsigned 8453 although I read other posts that insisted TurboTax does send the signed form to the IRS--but it should show us that and not make us uneasy! I was however impressed with how quickly the help people online found (already knew) the answer and could even send me screen shots to make me feel comfortable that "E-file now" was not the "transmit now" screen. They were very helpful, quick, and knew what they were talking about. Bravo to that team.
Date published: 2021-03-04
Rated 5 out of 5 by from very easy and accurate if you have all info it would be easy to complete in a short period of time
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 454
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easy to use turbo tax is easy to use and you can understand it
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is very good Really happy filing using Turbo Tax. Very thorough.
Date published: 2021-03-04
Rated 5 out of 5 by from Amazing My third year using turbotax, it was such an easy and fast experience.
Date published: 2021-03-04
Rated 5 out of 5 by from Great I needed help deleting a form and my agent was super friendly and helpful. Great experience.
Date published: 2021-03-04
Rated 5 out of 5 by from Great site! Love that the site checks for accuracy and the best tax breaks for you. Have used it for years!
Date published: 2021-03-04
Rated 5 out of 5 by from had no idea what i was doing!!!! thank you so much for your people helping if they were there i wouldnt have been able to finish
Date published: 2021-03-04
Rated 5 out of 5 by from I love it So easy to work with and helps you all the way thru
Date published: 2021-03-04
Rated 5 out of 5 by from Great relief using Turbo tax this year Had two state tax returns to file this year, the first one was easy but the second one what very difficult to understand and was going to prepare on my own but.... I decided to purchase the state from Turbo tax. What a relief it was to have it done in a matter of minutes after spending hours trying do it my self. Turbo tax was great. Been using them for over 10 years and would think about any other firm.
Date published: 2021-03-04
Rated 3 out of 5 by from Turbo Tax Help online was quick and efficient The "e-file now" screen is confusing. It should say something like "start the e-file process". I spent 2 hours on the phone with customer support both of us trying to figure out how to upload signed form 8453s before I e-filed. Had I known for sure I could click continue on the "e-file now" screen I would have seen the place to upload it shortly after clicking continue, but "e-file now" made me think that could but the "transmit now" screen. They are too close and since this was my first time it was very confusing and stressful. It is also upsetting that when you preview your files after submitting it still shows the unsigned 8453 although I read other posts that insisted TurboTax does send the signed form to the IRS--but it should show us that and not make us uneasy! I was however impressed with how quickly the help people online found (already knew) the answer and could even send me screen shots to make me feel comfortable that "E-file now" was not the "transmit now" screen. They were very helpful, quick, and knew what they were talking about. Bravo to that team.
Date published: 2021-03-04
Rated 5 out of 5 by from very easy and accurate if you have all info it would be easy to complete in a short period of time
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 454