TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great way to file taxes! Easy to use. Have used TurboTax for many years, highly recommend if you have straight forward finances.
Date published: 2022-03-19
Rated 4 out of 5 by from Feedback Overall good product. However there is room for imrpovement. One the Wages and Income Summary page, it should only show income that is actually taxable, or if you are going to show it, just indicate non-taxable. For example W2 would always have a number and show taxable next to it, Investment income taxable, IRA withdrawals may be taxable but may not in some cases-if not indicate that, same with HSA. The other improvement is around entering a backdoor roth contribution. I have doen this for over a decade now through Turbo tax and every year some of the questions in that section are not clear. When I connect with a live expert, I get different answers. I know the backdoor roth is not common but it always adds stress when trying to make sure I am doing it correctly through Turbo Tax. It is the basis questions in that section that are not clear. For example in 2021 a make an after tax contribution to an IRA, then immediately convert to a Roth- that is reportable but non-taxable. So as of Dec 31st 2020 there is nothing in my trad IRA, and and of Dec 31st 2021 there is nothing in my tad IRA since it went to the roth as a conversion. But in the series of questions the program asks me about my basis as of Dec31st 20, and as of Dec 31st 22. Those questions need to be more clear.
Date published: 2022-03-19
Rated 4 out of 5 by from Turbo Tax is Easy to Use Mostly good experience. You have to mindful to check your previous years returns, some of the loss carry over stuff doesn't automatically get captured in the current year return
Date published: 2022-03-19
Rated 4 out of 5 by from simple and quick 2 @ 2 hours to complete! easy and complete review is worse than tax prep
Date published: 2022-03-19
Rated 5 out of 5 by from Curtis from TurboTax is Awesome I had a great experience with TurboTax this year and I will almost certainly be using it again next year
Date published: 2022-03-19
Rated 5 out of 5 by from Great service Preparer was very. Professional and courteous,answered all my questions.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax was easy to use I've been using TurboTax for years and it is always an easy process. The ability to ask questions that the 'community' can help answer is a nice benefit as well. I also like the ability to get audit protection in case anything happens down the road.
Date published: 2022-03-19
Rated 5 out of 5 by from Very easy and helpful Turbotax was so simple to use and helpful. Thankyou
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is very helpful As we are traveling this year and don't have access to a printer, it was great to use this online program. We also had new situations which a live expert helped us with.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy as pie Great experience. I needed extra assistance, and the representative called right away. A+
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4519
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great way to file taxes! Easy to use. Have used TurboTax for many years, highly recommend if you have straight forward finances.
Date published: 2022-03-19
Rated 4 out of 5 by from Feedback Overall good product. However there is room for imrpovement. One the Wages and Income Summary page, it should only show income that is actually taxable, or if you are going to show it, just indicate non-taxable. For example W2 would always have a number and show taxable next to it, Investment income taxable, IRA withdrawals may be taxable but may not in some cases-if not indicate that, same with HSA. The other improvement is around entering a backdoor roth contribution. I have doen this for over a decade now through Turbo tax and every year some of the questions in that section are not clear. When I connect with a live expert, I get different answers. I know the backdoor roth is not common but it always adds stress when trying to make sure I am doing it correctly through Turbo Tax. It is the basis questions in that section that are not clear. For example in 2021 a make an after tax contribution to an IRA, then immediately convert to a Roth- that is reportable but non-taxable. So as of Dec 31st 2020 there is nothing in my trad IRA, and and of Dec 31st 2021 there is nothing in my tad IRA since it went to the roth as a conversion. But in the series of questions the program asks me about my basis as of Dec31st 20, and as of Dec 31st 22. Those questions need to be more clear.
Date published: 2022-03-19
Rated 4 out of 5 by from Turbo Tax is Easy to Use Mostly good experience. You have to mindful to check your previous years returns, some of the loss carry over stuff doesn't automatically get captured in the current year return
Date published: 2022-03-19
Rated 4 out of 5 by from simple and quick 2 @ 2 hours to complete! easy and complete review is worse than tax prep
Date published: 2022-03-19
Rated 5 out of 5 by from Curtis from TurboTax is Awesome I had a great experience with TurboTax this year and I will almost certainly be using it again next year
Date published: 2022-03-19
Rated 5 out of 5 by from Great service Preparer was very. Professional and courteous,answered all my questions.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax was easy to use I've been using TurboTax for years and it is always an easy process. The ability to ask questions that the 'community' can help answer is a nice benefit as well. I also like the ability to get audit protection in case anything happens down the road.
Date published: 2022-03-19
Rated 5 out of 5 by from Very easy and helpful Turbotax was so simple to use and helpful. Thankyou
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is very helpful As we are traveling this year and don't have access to a printer, it was great to use this online program. We also had new situations which a live expert helped us with.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy as pie Great experience. I needed extra assistance, and the representative called right away. A+
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4519