TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from It was good It was convenient to do, and doing it at the convenience of your home
Date published: 2022-03-19
Rated 4 out of 5 by from In some respects TurboTax is great, in others not! For run of the mill and even complicated returns, TurboTax works fine. However there may be certain set of circumstances that they are unable to process - not frequent but actual situations. After buying the software, one TurboTax Help Desk person suggested that I see a local CPA! The other solution was to print return because the software would not allow me to eFile.
Date published: 2022-03-19
Rated 1 out of 5 by from Every year the production gets worse I had issues installing and updating the product. It had forms I did not need & was difficult to find out how to remove them. Costs way too much. Have used it for over 20 years. Will find another product for next year.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax Efficient Always easy to complete information. Forms flow seamlessly and no un-necessary fluff "buy me" stuff.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy Simple, walk me through the steps. A lot better than doing it manually.
Date published: 2022-03-19
Rated 1 out of 5 by from no free state, won't download forms Used for 2 fed and 2 state returns. Neither state was free. TT would not download forms and there was NO HELP to be found from TT. What a ripoff. Next year using a different product.
Date published: 2022-03-19
Rated 5 out of 5 by from Great experience! You made the unpleasant yearly chore much more acceptable and painless!
Date published: 2022-03-19
Rated 5 out of 5 by from Thank you for helping me stress just a bit less TurboTax was great. Karissa was the one helping me and made everything so easy and as stress-free as possible I have used TurboTax for many years and will continue to do so as they provide such a great service thank you guys especially Karissa
Date published: 2022-03-19
Rated 4 out of 5 by from A surprise charge and a quirky thing We expected to be charged for e-filing a state return ($25) but we did not learn that we would be charged a $40 processing fee until way late in the process. There is also a quirky way that TurboTax processes 1099 MISC forms for farm income. You enter the 1099 MISC for the current year but it doesn't not show up in the current year income summary. The 1099 MISC for the previous year shows up (for comparison) but not the current year. Seeing $xxx in the previous year summary column and $0 in the current year is unsettling. But the income doesn't get reported as income somewhere else in the software.
Date published: 2022-03-19
Rated 3 out of 5 by from Had some issues this year Had issues with import from Quicken and prior year return. Ended up with duplicates of Sched C and other forms. Would be nice if it handled crypto better.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4517
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It was good It was convenient to do, and doing it at the convenience of your home
Date published: 2022-03-19
Rated 4 out of 5 by from In some respects TurboTax is great, in others not! For run of the mill and even complicated returns, TurboTax works fine. However there may be certain set of circumstances that they are unable to process - not frequent but actual situations. After buying the software, one TurboTax Help Desk person suggested that I see a local CPA! The other solution was to print return because the software would not allow me to eFile.
Date published: 2022-03-19
Rated 1 out of 5 by from Every year the production gets worse I had issues installing and updating the product. It had forms I did not need & was difficult to find out how to remove them. Costs way too much. Have used it for over 20 years. Will find another product for next year.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax Efficient Always easy to complete information. Forms flow seamlessly and no un-necessary fluff "buy me" stuff.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy Simple, walk me through the steps. A lot better than doing it manually.
Date published: 2022-03-19
Rated 1 out of 5 by from no free state, won't download forms Used for 2 fed and 2 state returns. Neither state was free. TT would not download forms and there was NO HELP to be found from TT. What a ripoff. Next year using a different product.
Date published: 2022-03-19
Rated 5 out of 5 by from Great experience! You made the unpleasant yearly chore much more acceptable and painless!
Date published: 2022-03-19
Rated 5 out of 5 by from Thank you for helping me stress just a bit less TurboTax was great. Karissa was the one helping me and made everything so easy and as stress-free as possible I have used TurboTax for many years and will continue to do so as they provide such a great service thank you guys especially Karissa
Date published: 2022-03-19
Rated 4 out of 5 by from A surprise charge and a quirky thing We expected to be charged for e-filing a state return ($25) but we did not learn that we would be charged a $40 processing fee until way late in the process. There is also a quirky way that TurboTax processes 1099 MISC forms for farm income. You enter the 1099 MISC for the current year but it doesn't not show up in the current year income summary. The 1099 MISC for the previous year shows up (for comparison) but not the current year. Seeing $xxx in the previous year summary column and $0 in the current year is unsettling. But the income doesn't get reported as income somewhere else in the software.
Date published: 2022-03-19
Rated 3 out of 5 by from Had some issues this year Had issues with import from Quicken and prior year return. Ended up with duplicates of Sched C and other forms. Would be nice if it handled crypto better.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4517