TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Helpful Helpful, but it needs more resources for military and first responder workers.
Date published: 2021-03-03
Rated 5 out of 5 by from Super quick and easy way to file Never have done taxes by myself but with this application I was able to do it with in 5 minutes
Date published: 2021-03-03
Rated 3 out of 5 by from UNHAPPY ABOUT BEING CHARGED IVE USED YOU GUYS FOR YEARS AND NEVER HAD ANY ISSUES WITH ANYTHING UNTIL THIS YEAR. I HAD TO UPGRADE TO DELUXE FOR 60.00 BC OF HEALTH INSURANCE, OK FINE, BUT TO BE CHARGED AN EXTRA 40.00 ON TOP OF THAT JUST BC I WANT THEM TO TO TAKE IT FROM MY REFUND???? WHAT THE HELL PEOPLE? THATS NOT FAIR!!! THAT SHOULDNT BE RIGHT! NOT SURE IF NEXT YEAR ILL FILE WITH YOU GUYS BECAUSE OF THIS A REFUND OF 40.00 WOULD BE NICE, SERIOUSLY
Date published: 2021-03-03
Rated 5 out of 5 by from Why can't there be six-stars????? Thirty minutes and we were done! Easy peasy! I'd recommend it to everyone!
Date published: 2021-03-03
Rated 5 out of 5 by from Very straight forward Live expert was very thorough and helpful. Would highly recommend turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from LOVE IT Super easy and you can do it from the comfort of your own home
Date published: 2021-03-03
Rated 3 out of 5 by from Everything Fine Until E-Filing After completing form I waited a couple of weeks to file Federal/State and when I tried to file I received the somewhat common " Tax Season not open" error. Community help allowed me to submit Federal but State never would eFile; mailed instead. TT need to do a better job of identifying whatever triggers this message and checking it in the Review process.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience, Easy to Use Great experience easy to use. Appreciate the ease of this application and communication.
Date published: 2021-03-03
Rated 2 out of 5 by from Too many hidden fees Every added feature (stock market filing, cryptocurrency filing, state income filing) cost extra fee. Not a fan.
Date published: 2021-03-03
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 451
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Helpful Helpful, but it needs more resources for military and first responder workers.
Date published: 2021-03-03
Rated 5 out of 5 by from Super quick and easy way to file Never have done taxes by myself but with this application I was able to do it with in 5 minutes
Date published: 2021-03-03
Rated 3 out of 5 by from UNHAPPY ABOUT BEING CHARGED IVE USED YOU GUYS FOR YEARS AND NEVER HAD ANY ISSUES WITH ANYTHING UNTIL THIS YEAR. I HAD TO UPGRADE TO DELUXE FOR 60.00 BC OF HEALTH INSURANCE, OK FINE, BUT TO BE CHARGED AN EXTRA 40.00 ON TOP OF THAT JUST BC I WANT THEM TO TO TAKE IT FROM MY REFUND???? WHAT THE HELL PEOPLE? THATS NOT FAIR!!! THAT SHOULDNT BE RIGHT! NOT SURE IF NEXT YEAR ILL FILE WITH YOU GUYS BECAUSE OF THIS A REFUND OF 40.00 WOULD BE NICE, SERIOUSLY
Date published: 2021-03-03
Rated 5 out of 5 by from Why can't there be six-stars????? Thirty minutes and we were done! Easy peasy! I'd recommend it to everyone!
Date published: 2021-03-03
Rated 5 out of 5 by from Very straight forward Live expert was very thorough and helpful. Would highly recommend turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from LOVE IT Super easy and you can do it from the comfort of your own home
Date published: 2021-03-03
Rated 3 out of 5 by from Everything Fine Until E-Filing After completing form I waited a couple of weeks to file Federal/State and when I tried to file I received the somewhat common " Tax Season not open" error. Community help allowed me to submit Federal but State never would eFile; mailed instead. TT need to do a better job of identifying whatever triggers this message and checking it in the Review process.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience, Easy to Use Great experience easy to use. Appreciate the ease of this application and communication.
Date published: 2021-03-03
Rated 2 out of 5 by from Too many hidden fees Every added feature (stock market filing, cryptocurrency filing, state income filing) cost extra fee. Not a fan.
Date published: 2021-03-03
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 451