TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is awsome! It was stress free! And this all that matters to me.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is super easy to use, This is my 7th year using Tubo Tax and will keep using it as long as I can. Easy to use.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax was so easy to use! Very easy step by step instructions! We’ll definitely be using this again!
Date published: 2022-03-20
Rated 5 out of 5 by from Awesome A+ on Help I received from Live Expert!!!!! I will always use Turbotax.
Date published: 2022-03-20
Rated 5 out of 5 by from I am a loyal customer! 9 years and going! I was filing for myself and my business for the first time this year, and needed some help. I have a wonderful woman with infinite patience! I was extremely happy with the quality of service I received!!
Date published: 2022-03-20
Rated 5 out of 5 by from Helps me file my own complicated taxes for less I own rental property, have a salary, and run a side gig. My taxes are complicated but I'm able to file by myself. I used to pay hundreds to an accountant all year long.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is awesome I found it to be easy to use and be reminded when I need to correct things
Date published: 2022-03-20
Rated 2 out of 5 by from TurboTax is a UX Nightmare Using TurboTax is an exercise in patience with frustrating software. Here's just a few of the issues that come up seemingly every year: - Working through a wizard and answering a bunch of repetitive questions. Upon completion, you see a splash screen informing you that everything looks great, and then back to the starting screen telling you that you need to complete the section. - Multiple places that expect me to re-enter data that's been entered elsewhere. In one case I had to re-enter all of the information for a beneficiary, even though TurboTax already knows about my beneficiaries - just give me a pick list! - Every year I have to enter my DL information, and it rarely changes. Try to enter dashes? Wrong! But we won't tell you until after you enter it. Asking users to specify the date format instead of just, you know, figuring it out is an odd design choice. Seems likely that the whole page was an intern project that got chalked up as "good enough" and ignored. All in all, TurboTax is a frustrating experience, and does not inspire confidence that my taxes are done correctly.
Date published: 2022-03-20
Rated 5 out of 5 by from 5 Stars!! Robert made the experience very quick and simple and didn’t charge me a cent. Got a decent return coming in as well. Preciate the help.
Date published: 2022-03-20
Rated 4 out of 5 by from Brilliant Product Been using Turbo Tax so long have become dependent and would be Lost without it.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4462
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awsome! It was stress free! And this all that matters to me.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is super easy to use, This is my 7th year using Tubo Tax and will keep using it as long as I can. Easy to use.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax was so easy to use! Very easy step by step instructions! We’ll definitely be using this again!
Date published: 2022-03-20
Rated 5 out of 5 by from Awesome A+ on Help I received from Live Expert!!!!! I will always use Turbotax.
Date published: 2022-03-20
Rated 5 out of 5 by from I am a loyal customer! 9 years and going! I was filing for myself and my business for the first time this year, and needed some help. I have a wonderful woman with infinite patience! I was extremely happy with the quality of service I received!!
Date published: 2022-03-20
Rated 5 out of 5 by from Helps me file my own complicated taxes for less I own rental property, have a salary, and run a side gig. My taxes are complicated but I'm able to file by myself. I used to pay hundreds to an accountant all year long.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is awesome I found it to be easy to use and be reminded when I need to correct things
Date published: 2022-03-20
Rated 2 out of 5 by from TurboTax is a UX Nightmare Using TurboTax is an exercise in patience with frustrating software. Here's just a few of the issues that come up seemingly every year: - Working through a wizard and answering a bunch of repetitive questions. Upon completion, you see a splash screen informing you that everything looks great, and then back to the starting screen telling you that you need to complete the section. - Multiple places that expect me to re-enter data that's been entered elsewhere. In one case I had to re-enter all of the information for a beneficiary, even though TurboTax already knows about my beneficiaries - just give me a pick list! - Every year I have to enter my DL information, and it rarely changes. Try to enter dashes? Wrong! But we won't tell you until after you enter it. Asking users to specify the date format instead of just, you know, figuring it out is an odd design choice. Seems likely that the whole page was an intern project that got chalked up as "good enough" and ignored. All in all, TurboTax is a frustrating experience, and does not inspire confidence that my taxes are done correctly.
Date published: 2022-03-20
Rated 5 out of 5 by from 5 Stars!! Robert made the experience very quick and simple and didn’t charge me a cent. Got a decent return coming in as well. Preciate the help.
Date published: 2022-03-20
Rated 4 out of 5 by from Brilliant Product Been using Turbo Tax so long have become dependent and would be Lost without it.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4462