TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Doesn't come close to Turbo Tax personal This is in regard to Creating 1041 Returns First the 1041 forms and process are not in the Turbo Tax personal versions, so I purchased the Turbo Tax business only to find a very rough tool 1) Step by Step is rudimentary and misses key options such as keeping straight 100 percent withdrawal vs partial withdrawal (percentage). 2) If you go back and to change a number then the rest of the numbers don't update. For example I accidently used the total for short and long term capital gains instead of just long term I then had to go manually find all the places were that number was used and change it. 3) No automatic download of tax documents. Turbo Tax, Quicken, mint have had capabilities in this area for literally decades. 4) Documents missed in the review which were required for electronic filing. 5) Didn't include my state returns. I'm willing to pay for the capability but it wasn't even an option.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax Live was amazing! Kirsten was wonderful! I felt 100% confident with her knowledge. Her communication was superb and she went the extra mile to make sure I got the best refund possible.
Date published: 2022-03-20
Rated 4 out of 5 by from turbo tax did two peoples taxes and went very well used for the last ten years or more
Date published: 2022-03-20
Rated 5 out of 5 by from Thank you, Turbo Tax!! Everything was easy! I am glad to have finished my 2022 taxes.
Date published: 2022-03-20
Rated 5 out of 5 by from love turbo tax everything about it just works. Super easy and in the comfort of my chair
Date published: 2022-03-20
Rated 4 out of 5 by from like Turbo Tax easy to use i been using turbo tax for many years. i like its easy and fast with out going to accountant and paying more. my taxes usually easy
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax was easy and convenient Super quick and David was a pleasure to work with very helpfu and professional
Date published: 2022-03-20
Rated 5 out of 5 by from Smooth & Painless I've been using Turbo Tax Premier for over 20 years, takes all the stress and provides you with overall situational awareness--keeping you in control.
Date published: 2022-03-20
Rated 5 out of 5 by from It was great service Everyone was nice and hopefully and helped me through the process
Date published: 2022-03-20
Rated 2 out of 5 by from Disappointing performance. After going through two full reviews with no errors and reaching the point of e-filing my federal and state returns, TurboTax balked at transmission, telling me there were errors that prevented e-filing and asserting that I would need to file by mail even though Virginia law requires e-filing unless a waiver is secured. I coaxed the program to identify the errors, the first of which was a required explanation for "other deductions" on Form 1116. Obviously, this error should have been flagged before I reached the ready to transmit stage. The program then showed that for Virginia filing purposes, I needed to enter my signature, filing date and telephone number. The program should have pulled my telephone number from my personal data and the program should have automatically entered the filing date as it did for the federal return. Finally, the program provided no mechanism for attachment of a Virginia signature form as in the case of the Federal Form 8453-FE. Ultimately, after my entry of all this additional information apart from the Virginia signature, the program allowed me to e-file both Federal and Virginia returns.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4440
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Doesn't come close to Turbo Tax personal This is in regard to Creating 1041 Returns First the 1041 forms and process are not in the Turbo Tax personal versions, so I purchased the Turbo Tax business only to find a very rough tool 1) Step by Step is rudimentary and misses key options such as keeping straight 100 percent withdrawal vs partial withdrawal (percentage). 2) If you go back and to change a number then the rest of the numbers don't update. For example I accidently used the total for short and long term capital gains instead of just long term I then had to go manually find all the places were that number was used and change it. 3) No automatic download of tax documents. Turbo Tax, Quicken, mint have had capabilities in this area for literally decades. 4) Documents missed in the review which were required for electronic filing. 5) Didn't include my state returns. I'm willing to pay for the capability but it wasn't even an option.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax Live was amazing! Kirsten was wonderful! I felt 100% confident with her knowledge. Her communication was superb and she went the extra mile to make sure I got the best refund possible.
Date published: 2022-03-20
Rated 4 out of 5 by from turbo tax did two peoples taxes and went very well used for the last ten years or more
Date published: 2022-03-20
Rated 5 out of 5 by from Thank you, Turbo Tax!! Everything was easy! I am glad to have finished my 2022 taxes.
Date published: 2022-03-20
Rated 5 out of 5 by from love turbo tax everything about it just works. Super easy and in the comfort of my chair
Date published: 2022-03-20
Rated 4 out of 5 by from like Turbo Tax easy to use i been using turbo tax for many years. i like its easy and fast with out going to accountant and paying more. my taxes usually easy
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax was easy and convenient Super quick and David was a pleasure to work with very helpfu and professional
Date published: 2022-03-20
Rated 5 out of 5 by from Smooth & Painless I've been using Turbo Tax Premier for over 20 years, takes all the stress and provides you with overall situational awareness--keeping you in control.
Date published: 2022-03-20
Rated 5 out of 5 by from It was great service Everyone was nice and hopefully and helped me through the process
Date published: 2022-03-20
Rated 2 out of 5 by from Disappointing performance. After going through two full reviews with no errors and reaching the point of e-filing my federal and state returns, TurboTax balked at transmission, telling me there were errors that prevented e-filing and asserting that I would need to file by mail even though Virginia law requires e-filing unless a waiver is secured. I coaxed the program to identify the errors, the first of which was a required explanation for "other deductions" on Form 1116. Obviously, this error should have been flagged before I reached the ready to transmit stage. The program then showed that for Virginia filing purposes, I needed to enter my signature, filing date and telephone number. The program should have pulled my telephone number from my personal data and the program should have automatically entered the filing date as it did for the federal return. Finally, the program provided no mechanism for attachment of a Virginia signature form as in the case of the Federal Form 8453-FE. Ultimately, after my entry of all this additional information apart from the Virginia signature, the program allowed me to e-file both Federal and Virginia returns.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4440