TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many errors, too many updates Turbo tax crashed on my pc and frequently required updates; let the software be MY software, stop calling home, let me use it the way I want to use it, if there's a problem give me the responsibility and rights to fix it myself.
Date published: 2023-04-07
Rated 3 out of 5 by from Turbotax some of the error message does not make sense, it does not offer guidance to fix the error.
Date published: 2023-04-07
Rated 4 out of 5 by from Thanks for your help! Some things were a little hard to understand this year, But I blame that on the Federal Administration not Turbo Tax.
Date published: 2023-04-07
Rated 2 out of 5 by from Annoying glitch We switched to Premier this year since we no longer had business income to report. Still, the program latched onto a vehicle that was used in the former business. During checks, I was constantly reminded of several items on a vehicle worksheet that needed attention. I thought I had everything killed off except for one question about vehicle miles driven - inexplicably, this refused to accept an entry of zero miles, despite numerous attempts to over-ride it. Eventually, I entered 1 mile in an attempt to silence this function. Later in the process, I was shocked to see that a Schedule C had been filled out, leading to a reported loss of $1. This also prompted Turbo Tax to warn of moderate audit risk, largely due to having a schedule C and a reported loss. I then went back and edited several business income and expense entry pages, including manually entering zero miles in a vehicle worksheet. I believe I got the Schedule C killed off, and pre-filing checks went OK. Finally, when I hit the last button to E-file my taxes, the vehicle worksheet issue again reared its ugly head. In desperation, I finally entered 1 mile on the worksheet pop-up, which allowed the E-file to proceed. This was extremely annoying and frustrating, and I hope whatever resulted doesn't trigger an IRS audit.
Date published: 2023-04-07
Rated 5 out of 5 by from used for years, awesome AWESOME EXPERIENCE easy to use, quick, nothing better
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax rocks I was able to complete my tax return with relative ease. I did need to contact an expert and Aleo was awesome. He was well informed, very respectful and answered my questions quickly.
Date published: 2023-04-07
Rated 5 out of 5 by from Great Service! This is my first time of filing a tax return in the US and I must confess that it was an awesome experience with turbo. Had to engage one of the customer service representative at a point and she was so helpful.
Date published: 2023-04-07
Rated 5 out of 5 by from Easier and Less Expensive Than My CPA for Less Wor Less expensive, easier to use, and more communicative than my CPA. I will definitely use again!
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is Awesome I have not had issues with my tax. TurboTax is a good company
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax does make it easy I found the process seamless. The help sections made sense.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4424
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many errors, too many updates Turbo tax crashed on my pc and frequently required updates; let the software be MY software, stop calling home, let me use it the way I want to use it, if there's a problem give me the responsibility and rights to fix it myself.
Date published: 2023-04-07
Rated 3 out of 5 by from Turbotax some of the error message does not make sense, it does not offer guidance to fix the error.
Date published: 2023-04-07
Rated 4 out of 5 by from Thanks for your help! Some things were a little hard to understand this year, But I blame that on the Federal Administration not Turbo Tax.
Date published: 2023-04-07
Rated 2 out of 5 by from Annoying glitch We switched to Premier this year since we no longer had business income to report. Still, the program latched onto a vehicle that was used in the former business. During checks, I was constantly reminded of several items on a vehicle worksheet that needed attention. I thought I had everything killed off except for one question about vehicle miles driven - inexplicably, this refused to accept an entry of zero miles, despite numerous attempts to over-ride it. Eventually, I entered 1 mile in an attempt to silence this function. Later in the process, I was shocked to see that a Schedule C had been filled out, leading to a reported loss of $1. This also prompted Turbo Tax to warn of moderate audit risk, largely due to having a schedule C and a reported loss. I then went back and edited several business income and expense entry pages, including manually entering zero miles in a vehicle worksheet. I believe I got the Schedule C killed off, and pre-filing checks went OK. Finally, when I hit the last button to E-file my taxes, the vehicle worksheet issue again reared its ugly head. In desperation, I finally entered 1 mile on the worksheet pop-up, which allowed the E-file to proceed. This was extremely annoying and frustrating, and I hope whatever resulted doesn't trigger an IRS audit.
Date published: 2023-04-07
Rated 5 out of 5 by from used for years, awesome AWESOME EXPERIENCE easy to use, quick, nothing better
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax rocks I was able to complete my tax return with relative ease. I did need to contact an expert and Aleo was awesome. He was well informed, very respectful and answered my questions quickly.
Date published: 2023-04-07
Rated 5 out of 5 by from Great Service! This is my first time of filing a tax return in the US and I must confess that it was an awesome experience with turbo. Had to engage one of the customer service representative at a point and she was so helpful.
Date published: 2023-04-07
Rated 5 out of 5 by from Easier and Less Expensive Than My CPA for Less Wor Less expensive, easier to use, and more communicative than my CPA. I will definitely use again!
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is Awesome I have not had issues with my tax. TurboTax is a good company
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax does make it easy I found the process seamless. The help sections made sense.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4424