TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Awesome One concern I had doing this year's return was when I tried to download my last year's tax I should have been able to go straight into my tax to edit 1099R and continue from there. But the first request was to enter my W2 info. I was confused and had to call for direction, because I don't have W2, just Retirement 1099Rs and Social Sec income.
Date published: 2022-03-20
Rated 5 out of 5 by from Awesome Elaine was so professional and prompt! Excellent customer service
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax, usually awesome, was clunky this year. TurboTax took us to the end of the return prep routine without asking about several of the income sources we had in the previous year and that we had in 2021. Had to navigate backward for the first time in years.
Date published: 2022-03-20
Rated 5 out of 5 by from Great experience Warren was very helpful, he was attentive and great communicator
Date published: 2022-03-20
Rated 5 out of 5 by from I use it every year and it is a breeze Wonderfully easy to use and cost effective. Guides me through everything
Date published: 2022-03-20
Rated 4 out of 5 by from Very good, but not as good this year I've been using TurboTax for about 20 years, and it works very well overall. This year it had a few issues. It didn't automatically ask for my direct deposit info for paper returns - I had to hunt around for where to enter it. Also Indiana wanted a copy of my California tax return, but TurboTax didn't automatically print it, so I had to do it manually. Intuit seems to make it needlessly harder to file state returns on paper as then they don't get their $25, so this is an area that could be improved. Good experience overall though.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax was amazing Amazing service i would recommend this service to anyone
Date published: 2022-03-20
Rated 5 out of 5 by from Super Easy! TurboTax is great. It makes filing super easy and I always get back what I deserve.
Date published: 2022-03-20
Rated 5 out of 5 by from Excellent Turbotax Software and Customer Service The Live Support with TurboTax is excellent with experienced CPAs and the software is very intuitive and easy to navigate
Date published: 2022-03-20
Rated 5 out of 5 by from Great Product Great Product. I really don't know what more to say.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4398
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Awesome One concern I had doing this year's return was when I tried to download my last year's tax I should have been able to go straight into my tax to edit 1099R and continue from there. But the first request was to enter my W2 info. I was confused and had to call for direction, because I don't have W2, just Retirement 1099Rs and Social Sec income.
Date published: 2022-03-20
Rated 5 out of 5 by from Awesome Elaine was so professional and prompt! Excellent customer service
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax, usually awesome, was clunky this year. TurboTax took us to the end of the return prep routine without asking about several of the income sources we had in the previous year and that we had in 2021. Had to navigate backward for the first time in years.
Date published: 2022-03-20
Rated 5 out of 5 by from Great experience Warren was very helpful, he was attentive and great communicator
Date published: 2022-03-20
Rated 5 out of 5 by from I use it every year and it is a breeze Wonderfully easy to use and cost effective. Guides me through everything
Date published: 2022-03-20
Rated 4 out of 5 by from Very good, but not as good this year I've been using TurboTax for about 20 years, and it works very well overall. This year it had a few issues. It didn't automatically ask for my direct deposit info for paper returns - I had to hunt around for where to enter it. Also Indiana wanted a copy of my California tax return, but TurboTax didn't automatically print it, so I had to do it manually. Intuit seems to make it needlessly harder to file state returns on paper as then they don't get their $25, so this is an area that could be improved. Good experience overall though.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax was amazing Amazing service i would recommend this service to anyone
Date published: 2022-03-20
Rated 5 out of 5 by from Super Easy! TurboTax is great. It makes filing super easy and I always get back what I deserve.
Date published: 2022-03-20
Rated 5 out of 5 by from Excellent Turbotax Software and Customer Service The Live Support with TurboTax is excellent with experienced CPAs and the software is very intuitive and easy to navigate
Date published: 2022-03-20
Rated 5 out of 5 by from Great Product Great Product. I really don't know what more to say.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4398