TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax does good, thorough job Been using TurboTax for 40 years...since its inception....and successfully filed every return...no hassles or problems with IRS!
Date published: 2022-03-21
Rated 4 out of 5 by from liked TurboTax with some exceptions this new TurboTax format and process was smooth but there were some sections for which the explanation for why information that was needed wasn't clear. Also, I thought I chose to have my State Taxes owed to be paid out of the Federal tax refund, but after paying the $29 for the PLUS Help & Tools, the program went into the regular filing where I was asked for bank account number information in order to pay my State taxes. I hope I don't find out that I double paid the State taxes I owe!
Date published: 2022-03-21
Rated 5 out of 5 by from Super Easy & Actually Kind of Fun Great questions and easy to answer with the help prompts. The personal touches during the process are nice and some of them are funny...it kept me engaged. Very intuitive and the minimal page clutter was awesome. A nice experience for a rather boring task.
Date published: 2022-03-21
Rated 5 out of 5 by from PEACE OF MIND WITH TURBO TAX DELUXE KEEP UP THE GREAT WORK! NEXT GENERATION OF RITTERCRITTERS ARE USING YOUR SYSTEM!
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax and John made it very easy TurboTax was quite simple to use John did a great job explaining things
Date published: 2022-03-21
Rated 4 out of 5 by from Solid service, but... All in all, not a bad choice for doing your returns from the safety of your own home. However this year left a different experience with me. The price you pay should you do Deluxe or more increases every year. For most of the younger crowd, I'd recommend their free version that's a simple return as it only costs for state returns (if applicable) and for most just starting out in the workforce, that's all you need to enter your W2 and be done. More so, even with deluxe while it lists out all the questions when you go to finish up your deductions and credits, you'll need to comb through the whole list just to make sure.
Date published: 2022-03-21
Rated 5 out of 5 by from Worked Flawlessly! My expert jumped in and provided every answer to every question I had. Great customer service guys!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is Awesome! Filing was very easy. I highly recommend Turbotax for tax filing.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax was excellent! Tools provided were very specific and clear with the information.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is the Best! East to use and online instructions are excellent.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4378
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax does good, thorough job Been using TurboTax for 40 years...since its inception....and successfully filed every return...no hassles or problems with IRS!
Date published: 2022-03-21
Rated 4 out of 5 by from liked TurboTax with some exceptions this new TurboTax format and process was smooth but there were some sections for which the explanation for why information that was needed wasn't clear. Also, I thought I chose to have my State Taxes owed to be paid out of the Federal tax refund, but after paying the $29 for the PLUS Help & Tools, the program went into the regular filing where I was asked for bank account number information in order to pay my State taxes. I hope I don't find out that I double paid the State taxes I owe!
Date published: 2022-03-21
Rated 5 out of 5 by from Super Easy & Actually Kind of Fun Great questions and easy to answer with the help prompts. The personal touches during the process are nice and some of them are funny...it kept me engaged. Very intuitive and the minimal page clutter was awesome. A nice experience for a rather boring task.
Date published: 2022-03-21
Rated 5 out of 5 by from PEACE OF MIND WITH TURBO TAX DELUXE KEEP UP THE GREAT WORK! NEXT GENERATION OF RITTERCRITTERS ARE USING YOUR SYSTEM!
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax and John made it very easy TurboTax was quite simple to use John did a great job explaining things
Date published: 2022-03-21
Rated 4 out of 5 by from Solid service, but... All in all, not a bad choice for doing your returns from the safety of your own home. However this year left a different experience with me. The price you pay should you do Deluxe or more increases every year. For most of the younger crowd, I'd recommend their free version that's a simple return as it only costs for state returns (if applicable) and for most just starting out in the workforce, that's all you need to enter your W2 and be done. More so, even with deluxe while it lists out all the questions when you go to finish up your deductions and credits, you'll need to comb through the whole list just to make sure.
Date published: 2022-03-21
Rated 5 out of 5 by from Worked Flawlessly! My expert jumped in and provided every answer to every question I had. Great customer service guys!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is Awesome! Filing was very easy. I highly recommend Turbotax for tax filing.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax was excellent! Tools provided were very specific and clear with the information.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is the Best! East to use and online instructions are excellent.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4378