TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Been Using Turbo Tax for many years. The tax code and specifics like, rebate credits and chilld tax credits just got more complicated. Turbo tax got me though these. I did need help from Ruth in Texas, and she found an error on a form, however all the calculations were correct.
Date published: 2022-03-16
Rated 5 out of 5 by from Pretty easy to use. No real issues, pretty simple method. Questions were answered promptly. Satisfied with Jon's professionalism.
Date published: 2022-03-16
Rated 2 out of 5 by from Frustration and Disappointment I've used turbo Tax in the past and I have never had the kind of problems I encountered for my 2021 filing. The software runs you around in circles and makes some selections for you that it will not allow you to change, such as filing status. That should be the choice of the person filing. The product needs to be made more user friendly. When I got to the end and ready to file, it automatically brought up both Federal and State returns for e-filing and I had trouble separating the two so that I could file the State return myself, as Turbo Tax wanted an additional $25.00 to e-file the State return. It also listed two different amounts for what was due to the State. Like the government does not have their hand in our pockets already, you want to dig deeper and make sure all the lint is taken too so there is no cushion left. I also had some questions, but finding a phone number to contact the company is like looking for sesame seeds in a wood chip pile.
Date published: 2022-03-16
Rated 5 out of 5 by from first time used it and loved the service I had my personal W2 and multiple single member llc including new business, thats why i needed someone's help anyway and then i saw turbotax full service, usually i have been using turbotax myself to do tax filing, She made my life easier
Date published: 2022-03-16
Rated 4 out of 5 by from Software User Experience is not as good as Online Online has better guidance and easier user interface. Software is not as good as Online version
Date published: 2022-03-16
Rated 5 out of 5 by from Easy Breezy I have been putting off doing my taxes this year but once I signed in, all my information from last year populated and helped me along the process. Having all my documents available was simply a plug and play situation. Year 2 down with using Turbo Tax and is was effortless.
Date published: 2022-03-16
Rated 1 out of 5 by from You have to jump through hoops if your in QB Onlin I can't believe how difficult it has to be after all of these years with QBO. Seems to me this should be way more seamless than downloading a trial version of QB.
Date published: 2022-03-16
Rated 5 out of 5 by from Great experience Constance was very diligent, knowledgeable, and helpful. Would recommend.
Date published: 2022-03-16
Rated 2 out of 5 by from Eh I hate taxes to begin with but turbo tax does make it easy. With that being said the end process is annoying to say the least. First you pay $59 for deluxe even though you didn't end up using anything it included and then an additional $49 because they are copying all your info to send in your state taxes which is great but they didn't give me the option to do it myself in the first place. Lastly it asks if you want to use direct deposit which is great. It doesn't say anything about a fee for doing so the total comes out to $108 for the service. Then you go through the next 20 slides only to then be told direct deposit costs an extra 40 or so dollars. Just include that in the previous total so I can decide if I want it or not.
Date published: 2022-03-16
Rated 2 out of 5 by from TurboTax was sort of helpful… In the past, I have used TurboTax for my individual returns for its convenience and reliability, and simple UI. TT had always been a breeze to work with in the past, handling my individual returns quickly and correctly. However, now that I have my own business, I found using TT this year to be so much more confusing than ever before. There were many terms within the entire 1065 form and K-1 that I do not understand. TurboTax would explain only SOME vocabulary, but the rest I had to look up on my own. As someone who is ignorant to CPA methods, terms, & vocabulary, the process was made so much longer just by trying to look up what wasn't thoroughly defined by TT's "explain this" feature. I had gotten stuck on many things because of my ignorance. In some areas of TurboTax's forum, there were little to no answers to questions I had about my individual situation nor were there sufficient definitions to certain vocabulary. If TurboTax has a feature to chat with a bot, or better yet- a real CPA then I would happily pay the price for any questions I have while I file to be answered as I go along. I attempted to upgrade to the "File For Me" feature and was expecting this years taxes to be smooth sailing once I ordered that service. Unfortunately, that was not a feature available in TurboTax Business. With all that said, in the future I may just pay the extra money to have a CPA deal with my taxes from now on. However, I would return to using TurboTax if they had the chatbot/CPA chat/ or even the "File For Me" upgrade available for TurboTax Business. Thank you.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4354
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Been Using Turbo Tax for many years. The tax code and specifics like, rebate credits and chilld tax credits just got more complicated. Turbo tax got me though these. I did need help from Ruth in Texas, and she found an error on a form, however all the calculations were correct.
Date published: 2022-03-16
Rated 5 out of 5 by from Pretty easy to use. No real issues, pretty simple method. Questions were answered promptly. Satisfied with Jon's professionalism.
Date published: 2022-03-16
Rated 2 out of 5 by from Frustration and Disappointment I've used turbo Tax in the past and I have never had the kind of problems I encountered for my 2021 filing. The software runs you around in circles and makes some selections for you that it will not allow you to change, such as filing status. That should be the choice of the person filing. The product needs to be made more user friendly. When I got to the end and ready to file, it automatically brought up both Federal and State returns for e-filing and I had trouble separating the two so that I could file the State return myself, as Turbo Tax wanted an additional $25.00 to e-file the State return. It also listed two different amounts for what was due to the State. Like the government does not have their hand in our pockets already, you want to dig deeper and make sure all the lint is taken too so there is no cushion left. I also had some questions, but finding a phone number to contact the company is like looking for sesame seeds in a wood chip pile.
Date published: 2022-03-16
Rated 5 out of 5 by from first time used it and loved the service I had my personal W2 and multiple single member llc including new business, thats why i needed someone's help anyway and then i saw turbotax full service, usually i have been using turbotax myself to do tax filing, She made my life easier
Date published: 2022-03-16
Rated 4 out of 5 by from Software User Experience is not as good as Online Online has better guidance and easier user interface. Software is not as good as Online version
Date published: 2022-03-16
Rated 5 out of 5 by from Easy Breezy I have been putting off doing my taxes this year but once I signed in, all my information from last year populated and helped me along the process. Having all my documents available was simply a plug and play situation. Year 2 down with using Turbo Tax and is was effortless.
Date published: 2022-03-16
Rated 1 out of 5 by from You have to jump through hoops if your in QB Onlin I can't believe how difficult it has to be after all of these years with QBO. Seems to me this should be way more seamless than downloading a trial version of QB.
Date published: 2022-03-16
Rated 5 out of 5 by from Great experience Constance was very diligent, knowledgeable, and helpful. Would recommend.
Date published: 2022-03-16
Rated 2 out of 5 by from Eh I hate taxes to begin with but turbo tax does make it easy. With that being said the end process is annoying to say the least. First you pay $59 for deluxe even though you didn't end up using anything it included and then an additional $49 because they are copying all your info to send in your state taxes which is great but they didn't give me the option to do it myself in the first place. Lastly it asks if you want to use direct deposit which is great. It doesn't say anything about a fee for doing so the total comes out to $108 for the service. Then you go through the next 20 slides only to then be told direct deposit costs an extra 40 or so dollars. Just include that in the previous total so I can decide if I want it or not.
Date published: 2022-03-16
Rated 2 out of 5 by from TurboTax was sort of helpful… In the past, I have used TurboTax for my individual returns for its convenience and reliability, and simple UI. TT had always been a breeze to work with in the past, handling my individual returns quickly and correctly. However, now that I have my own business, I found using TT this year to be so much more confusing than ever before. There were many terms within the entire 1065 form and K-1 that I do not understand. TurboTax would explain only SOME vocabulary, but the rest I had to look up on my own. As someone who is ignorant to CPA methods, terms, & vocabulary, the process was made so much longer just by trying to look up what wasn't thoroughly defined by TT's "explain this" feature. I had gotten stuck on many things because of my ignorance. In some areas of TurboTax's forum, there were little to no answers to questions I had about my individual situation nor were there sufficient definitions to certain vocabulary. If TurboTax has a feature to chat with a bot, or better yet- a real CPA then I would happily pay the price for any questions I have while I file to be answered as I go along. I attempted to upgrade to the "File For Me" feature and was expecting this years taxes to be smooth sailing once I ordered that service. Unfortunately, that was not a feature available in TurboTax Business. With all that said, in the future I may just pay the extra money to have a CPA deal with my taxes from now on. However, I would return to using TurboTax if they had the chatbot/CPA chat/ or even the "File For Me" upgrade available for TurboTax Business. Thank you.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4354