TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Most expensive service and it took 2 weeks! It took them over 2 weeks to finally get my returns filed. The first person waited over a week before even sending me a reply about what the "expert" needed. Then they suddenly dropped me without warning so I had to go through the whole process again of uploading my documents. They assigned me a new person who took another week to get things done. I understand they are "busy" but this is their most expensive service. I would expect things to be done quickly and properly for so much money. And they didn't have enough information to tell me how much my return will be. So much for being an "expert". I will be looking for another tax service next year.
Date published: 2022-03-21
Rated 5 out of 5 by from Good Experience Easy to understand, and the tax experts really make things easy. Even for an idiot like me.
Date published: 2022-03-21
Rated 3 out of 5 by from Some very confusing information on Turbo tax I think I purchased services that I don't need. That information was really confusing!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo tax rocks!!!! They were very nice and helpful. Shay was great! I will use them always!
Date published: 2022-03-21
Rated 3 out of 5 by from Turbo tax is a necessary evil The additional charges just to input additional forms to figure out the standard deduction is frustrating. Linking electronic forms doesn't work very well. the auto population of fields had at an at least 35% error rate this year
Date published: 2022-03-21
Rated 4 out of 5 by from turbo tax is the best way to do your taxes! very easy to complete my past taxes. i was so scared only because i had no idea what to expect.. but turbo tax helped me step by step.
Date published: 2022-03-21
Rated 5 out of 5 by from Even with Technical Issues, she was awesome Even though we had issues with screen sharing "Something went wrong, please try again" she was very helpful and patient with me and all of my questions. I submitted a picture of said error to my files. Maybe offer an error code to help better diagnose the issue. But my Expert's help was 100% awesome and I would use them again and suggest them to anyone I knew with a similar tax experience
Date published: 2022-03-21
Rated 5 out of 5 by from I Love Intuit! I love ALL Intuit products, especially Turbo Tax and Mint. I worked as Tech Support years ago, and I will use Turbo Tax until I die.
Date published: 2022-03-21
Rated 5 out of 5 by from Seriously Free and Seriously Easy As a young adult trying to navigate the world of adult things, taxes scare me. I've always had my parents do it for me, and they'd always remind me that soon enough I'll have to figure it out on my own. Well this year was the year I decided to just take care of it! And BOY did TurboTax really make it easy. What I thought was going to be hours of reading through jargon I didn't understand, all I had to do was upload my documents directly and double check some information. SO SO EASY. 10/10 recommend.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax Live is Amazing My experience with my Live accountant, Akhil, was outstanding. He has personality to deal with all types of people, knowledge to deal with taxes, and patience to deal with the almost dumb questions. He responded to all inquires promptly. My taxes were done quickly and on time. No surprises. Thank you Turbo Tax and Akhil !!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4337
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Most expensive service and it took 2 weeks! It took them over 2 weeks to finally get my returns filed. The first person waited over a week before even sending me a reply about what the "expert" needed. Then they suddenly dropped me without warning so I had to go through the whole process again of uploading my documents. They assigned me a new person who took another week to get things done. I understand they are "busy" but this is their most expensive service. I would expect things to be done quickly and properly for so much money. And they didn't have enough information to tell me how much my return will be. So much for being an "expert". I will be looking for another tax service next year.
Date published: 2022-03-21
Rated 5 out of 5 by from Good Experience Easy to understand, and the tax experts really make things easy. Even for an idiot like me.
Date published: 2022-03-21
Rated 3 out of 5 by from Some very confusing information on Turbo tax I think I purchased services that I don't need. That information was really confusing!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo tax rocks!!!! They were very nice and helpful. Shay was great! I will use them always!
Date published: 2022-03-21
Rated 3 out of 5 by from Turbo tax is a necessary evil The additional charges just to input additional forms to figure out the standard deduction is frustrating. Linking electronic forms doesn't work very well. the auto population of fields had at an at least 35% error rate this year
Date published: 2022-03-21
Rated 4 out of 5 by from turbo tax is the best way to do your taxes! very easy to complete my past taxes. i was so scared only because i had no idea what to expect.. but turbo tax helped me step by step.
Date published: 2022-03-21
Rated 5 out of 5 by from Even with Technical Issues, she was awesome Even though we had issues with screen sharing "Something went wrong, please try again" she was very helpful and patient with me and all of my questions. I submitted a picture of said error to my files. Maybe offer an error code to help better diagnose the issue. But my Expert's help was 100% awesome and I would use them again and suggest them to anyone I knew with a similar tax experience
Date published: 2022-03-21
Rated 5 out of 5 by from I Love Intuit! I love ALL Intuit products, especially Turbo Tax and Mint. I worked as Tech Support years ago, and I will use Turbo Tax until I die.
Date published: 2022-03-21
Rated 5 out of 5 by from Seriously Free and Seriously Easy As a young adult trying to navigate the world of adult things, taxes scare me. I've always had my parents do it for me, and they'd always remind me that soon enough I'll have to figure it out on my own. Well this year was the year I decided to just take care of it! And BOY did TurboTax really make it easy. What I thought was going to be hours of reading through jargon I didn't understand, all I had to do was upload my documents directly and double check some information. SO SO EASY. 10/10 recommend.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax Live is Amazing My experience with my Live accountant, Akhil, was outstanding. He has personality to deal with all types of people, knowledge to deal with taxes, and patience to deal with the almost dumb questions. He responded to all inquires promptly. My taxes were done quickly and on time. No surprises. Thank you Turbo Tax and Akhil !!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4337