TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is clunkier than necessary TurboTax is better than any other product I've tried on the market for non-professionals. That's not much of a compliment because the others were horrible. Mostly it is the navigation that is so out-of-date compared to continual improvements I've observed for other applications I use. And, it is infuriating that there is a fee to submit a Kansas state return electronically. I will not pay it and print the state returns. Whether Kansas and TurboTax cannot agree on a fee or whether it is just another income stream for TurboTax, it is off-putting to me.
Date published: 2022-03-16
Rated 4 out of 5 by from Cannot handle credit cards Everything was fine, until I came to the electronic filing. the system rejected all three of my credit cards, which lends me to believe that there is a fault with turbotax
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax The customer service was amazing. They were patient and carefree and understanding
Date published: 2022-03-16
Rated 5 out of 5 by from Review I like this platform. Easy to understand and checks all boxes with you.
Date published: 2022-03-16
Rated 4 out of 5 by from taxes is a pain the customer service is amazing well it took a while to figure out how to do this my second time filling alone since my grandma passed hopefully i will get better
Date published: 2022-03-16
Rated 1 out of 5 by from Not well thought out. I had questions - the "CONTACT US" phone # didn't know and didn't know who to ask !
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is great I have used turbo tax several times in the past and it is a very quick way to file your taxes.
Date published: 2022-03-16
Rated 3 out of 5 by from Awesome platform, limited solutions Great Platform with many automated solutions, very intuitive and easy to use. However as some more complex elements like a Backdoor IRA or tax credits need to be reflected even the Live Experts get lost.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is a great product I do have experience in preparing tax returns so I feel that Intuit has provided enough guidance to help the novice or individual to prepare a simple return. Thank you!!
Date published: 2022-03-16
Rated 5 out of 5 by from aswomeon good customer service and help good i was satisfaction
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4321
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is clunkier than necessary TurboTax is better than any other product I've tried on the market for non-professionals. That's not much of a compliment because the others were horrible. Mostly it is the navigation that is so out-of-date compared to continual improvements I've observed for other applications I use. And, it is infuriating that there is a fee to submit a Kansas state return electronically. I will not pay it and print the state returns. Whether Kansas and TurboTax cannot agree on a fee or whether it is just another income stream for TurboTax, it is off-putting to me.
Date published: 2022-03-16
Rated 4 out of 5 by from Cannot handle credit cards Everything was fine, until I came to the electronic filing. the system rejected all three of my credit cards, which lends me to believe that there is a fault with turbotax
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax The customer service was amazing. They were patient and carefree and understanding
Date published: 2022-03-16
Rated 5 out of 5 by from Review I like this platform. Easy to understand and checks all boxes with you.
Date published: 2022-03-16
Rated 4 out of 5 by from taxes is a pain the customer service is amazing well it took a while to figure out how to do this my second time filling alone since my grandma passed hopefully i will get better
Date published: 2022-03-16
Rated 1 out of 5 by from Not well thought out. I had questions - the "CONTACT US" phone # didn't know and didn't know who to ask !
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is great I have used turbo tax several times in the past and it is a very quick way to file your taxes.
Date published: 2022-03-16
Rated 3 out of 5 by from Awesome platform, limited solutions Great Platform with many automated solutions, very intuitive and easy to use. However as some more complex elements like a Backdoor IRA or tax credits need to be reflected even the Live Experts get lost.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is a great product I do have experience in preparing tax returns so I feel that Intuit has provided enough guidance to help the novice or individual to prepare a simple return. Thank you!!
Date published: 2022-03-16
Rated 5 out of 5 by from aswomeon good customer service and help good i was satisfaction
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4321