TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Program, Easy to Use (I'd really like to give it 4.5 stars.) I've used Turbotax for many years now. I find that it's an easy program to use, whether or not I get a refund (rare) or if I need to pay (most common). Most often, I end up using the Standard Deduction, and I wonder if I'm not overpaying for something I rarely make use of. However, the ease in using Turbotax. Then entire process usually goes quite smoothly. My only real issues come from some of the pre-filing checks. I'm usually told I failed to mark a box and then, when I see the box, it's asking me if I lived half the year in Puerto Rico, even tho' I've already said that I lived in my current state for the entire year. But other than those minor gripes, I enjoy using the program and the results are pretty good.
Date published: 2022-03-16
Rated 5 out of 5 by from Easy as Ever! As always, easy, dependable, and knowledgeable software. I really like the prompts to check areas that I wouldn't think of. The only thing I didn't like is when you try to pay for your state return they automatically sign you up for Audit Defense. That is not cool.
Date published: 2022-03-16
Rated 5 out of 5 by from its great its great. easy to use dont really want to do this review
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is great for Federal but not for States I love it for Federal, able to download stocks, etc and walk me through everything. With states, however, you need to answer a lot of questions that are difficult to understand, unless you understand the tax laws! Turbo Tax needs to do more for the States!
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is awesome it was easy to file , they help me during the whole process thanks
Date published: 2022-03-16
Rated 5 out of 5 by from Easy peasy I reluctantly started using Turbo Tax in 2013 and to my amazement, its been a great resource for me. I got the same figures as my tax specialist the first year and I love the fact I can do my taxes effectively and efficiently without waiting in line. I've had technical issues twice and both times the representative worked their professional magic to fix my errors. It's been a wonderful experience.
Date published: 2022-03-16
Rated 4 out of 5 by from Not able to downgrade I had to redo my taxes because it automatically upgraded my turbotax subscription, i wished that we are able to downgrade. Other than that, the service was very enjoyable, the techs were very helpful.
Date published: 2022-03-16
Rated 5 out of 5 by from Amazing Service My tax expert went above and beyond with my complicated tax case.
Date published: 2022-03-16
Rated 3 out of 5 by from some difficulty when using download TT. some areas won't allow you to input info especially when typing/ putting in numbers, and e-filing
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is awesome.. My tax preparer did an awesome job!! I highly recommend turbo tax
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4307
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Program, Easy to Use (I'd really like to give it 4.5 stars.) I've used Turbotax for many years now. I find that it's an easy program to use, whether or not I get a refund (rare) or if I need to pay (most common). Most often, I end up using the Standard Deduction, and I wonder if I'm not overpaying for something I rarely make use of. However, the ease in using Turbotax. Then entire process usually goes quite smoothly. My only real issues come from some of the pre-filing checks. I'm usually told I failed to mark a box and then, when I see the box, it's asking me if I lived half the year in Puerto Rico, even tho' I've already said that I lived in my current state for the entire year. But other than those minor gripes, I enjoy using the program and the results are pretty good.
Date published: 2022-03-16
Rated 5 out of 5 by from Easy as Ever! As always, easy, dependable, and knowledgeable software. I really like the prompts to check areas that I wouldn't think of. The only thing I didn't like is when you try to pay for your state return they automatically sign you up for Audit Defense. That is not cool.
Date published: 2022-03-16
Rated 5 out of 5 by from its great its great. easy to use dont really want to do this review
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is great for Federal but not for States I love it for Federal, able to download stocks, etc and walk me through everything. With states, however, you need to answer a lot of questions that are difficult to understand, unless you understand the tax laws! Turbo Tax needs to do more for the States!
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is awesome it was easy to file , they help me during the whole process thanks
Date published: 2022-03-16
Rated 5 out of 5 by from Easy peasy I reluctantly started using Turbo Tax in 2013 and to my amazement, its been a great resource for me. I got the same figures as my tax specialist the first year and I love the fact I can do my taxes effectively and efficiently without waiting in line. I've had technical issues twice and both times the representative worked their professional magic to fix my errors. It's been a wonderful experience.
Date published: 2022-03-16
Rated 4 out of 5 by from Not able to downgrade I had to redo my taxes because it automatically upgraded my turbotax subscription, i wished that we are able to downgrade. Other than that, the service was very enjoyable, the techs were very helpful.
Date published: 2022-03-16
Rated 5 out of 5 by from Amazing Service My tax expert went above and beyond with my complicated tax case.
Date published: 2022-03-16
Rated 3 out of 5 by from some difficulty when using download TT. some areas won't allow you to input info especially when typing/ putting in numbers, and e-filing
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is awesome.. My tax preparer did an awesome job!! I highly recommend turbo tax
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4307