TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Very Easy to Use I had some unusual income to report this year and Turbo Tax made it very easy to do it myself
Date published: 2022-03-22
Rated 5 out of 5 by from great program representative very helpful and patient with my inabilities
Date published: 2022-03-22
Rated 1 out of 5 by from Mediocre Revised to Poor Had to revise my review to poor. Turbotax would not let me correct the AGI & kept defaulting to a rounded value for the e-file which the IRS rejected again! Frustrating. Had to finally give up and file by mail. Don't know if I'll try again next year. Feel like I'm being punished for trying to file electronically.
Date published: 2022-03-22
Rated 5 out of 5 by from Thanks for the help!!! I had a question regarding my unemployment n the live agent was knowledgeable,nice and quickly resolved my issue.
Date published: 2022-03-22
Rated 5 out of 5 by from I use it every year Affordable and helpful. Really easy to use. Even more helpful if you continue to use every year.
Date published: 2022-03-22
Rated 1 out of 5 by from Realy disappointed this year. Was not able to report a backdoor Roth IRA contribution. Tried Chat, they said they understood, then disconnected me. Called at least 8 times spoke to different persons. They seemed to understand and try, but ultimately could not help. Got disconnected while on hold a few times and had to start over. One agent referred the issue to "Intuit technical support" who replied basically "its not our program". They did not, however, tell the agent how to make it work. They said that if I upgraded to Premier Live support level a tax expert would talk through the issue and resolve it. I did. The tax expert agreed it wasn't being reported correctly but could not tell me what to do. I was advised to buy the downloaded desktop version of the program since the online version had problems. I gave up at this point. I spent at lest 8 hours explaining the issue to one person, then another and waiting on hold. Everyone was nice and seemed competent and willing to help but could not. I ended up printing the erroneous return then making the corrections manually and mailing it in rather than e-filing. My experience was better in prior years. I had the same fact pattern in so far as the backdoor Roth goes. Turbo tax doesn't seem set up to report this transaction cleanly. In prior years I was able to work through it, eventually. I really hope they can get it together.
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax is the bomb!!!! Wicked simple easy to use had some problems go right there to help me through everything thanks a lot recommended to anybody
Date published: 2022-03-22
Rated 5 out of 5 by from Great It is good but having trouble with the final file.
Date published: 2022-03-22
Rated 5 out of 5 by from File with Ease I previously used another tax preparation service and I am much happier and feel more confident with my accuracy when using Turbo Tax.
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is fast and simple to use My overall experience was good, I do find the upselling that is constant annoying.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4306
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very Easy to Use I had some unusual income to report this year and Turbo Tax made it very easy to do it myself
Date published: 2022-03-22
Rated 5 out of 5 by from great program representative very helpful and patient with my inabilities
Date published: 2022-03-22
Rated 1 out of 5 by from Mediocre Revised to Poor Had to revise my review to poor. Turbotax would not let me correct the AGI & kept defaulting to a rounded value for the e-file which the IRS rejected again! Frustrating. Had to finally give up and file by mail. Don't know if I'll try again next year. Feel like I'm being punished for trying to file electronically.
Date published: 2022-03-22
Rated 5 out of 5 by from Thanks for the help!!! I had a question regarding my unemployment n the live agent was knowledgeable,nice and quickly resolved my issue.
Date published: 2022-03-22
Rated 5 out of 5 by from I use it every year Affordable and helpful. Really easy to use. Even more helpful if you continue to use every year.
Date published: 2022-03-22
Rated 1 out of 5 by from Realy disappointed this year. Was not able to report a backdoor Roth IRA contribution. Tried Chat, they said they understood, then disconnected me. Called at least 8 times spoke to different persons. They seemed to understand and try, but ultimately could not help. Got disconnected while on hold a few times and had to start over. One agent referred the issue to "Intuit technical support" who replied basically "its not our program". They did not, however, tell the agent how to make it work. They said that if I upgraded to Premier Live support level a tax expert would talk through the issue and resolve it. I did. The tax expert agreed it wasn't being reported correctly but could not tell me what to do. I was advised to buy the downloaded desktop version of the program since the online version had problems. I gave up at this point. I spent at lest 8 hours explaining the issue to one person, then another and waiting on hold. Everyone was nice and seemed competent and willing to help but could not. I ended up printing the erroneous return then making the corrections manually and mailing it in rather than e-filing. My experience was better in prior years. I had the same fact pattern in so far as the backdoor Roth goes. Turbo tax doesn't seem set up to report this transaction cleanly. In prior years I was able to work through it, eventually. I really hope they can get it together.
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax is the bomb!!!! Wicked simple easy to use had some problems go right there to help me through everything thanks a lot recommended to anybody
Date published: 2022-03-22
Rated 5 out of 5 by from Great It is good but having trouble with the final file.
Date published: 2022-03-22
Rated 5 out of 5 by from File with Ease I previously used another tax preparation service and I am much happier and feel more confident with my accuracy when using Turbo Tax.
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is fast and simple to use My overall experience was good, I do find the upselling that is constant annoying.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4306