TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Always Deliver!!! TurboTax is the best! That's all I can say....i'll be using them every year.
Date published: 2023-01-27
Rated 5 out of 5 by from great awesome costumer services in great time within 10 minutes they got back with me
Date published: 2023-01-27
Rated 5 out of 5 by from TurboTax totally Rocks I had a few questions that were answered right away. Easy walk through with the online representative Rob.
Date published: 2023-01-27
Rated 5 out of 5 by from Quick and easy I've used it for a few years now very easy and quick
Date published: 2023-01-27
Rated 2 out of 5 by from Not so black and white anymore Normally my taxes are pretty simple. I have no children, no properties, no extra add ons etc. This year the only difference is I have two W2s. Once entered, it was asking for itemized deductions to help add more money, which led me having to pay $39 to continue. Didn't want to pay it but it saved me $76 so I figured spending the $39 was a good choice. Well then, I get farther and since I used the deductions above I couldn't file for free and had to pay additional $39. Then I get farther and its an additional $39 for state. It used to be so cheap to file here and pay less than $50 to file everything now i have to pay $117 just to file a simple return that i have to do myself.
Date published: 2023-01-27
Rated 5 out of 5 by from Nice! Always fast and easy experience with turbotax! Awesome
Date published: 2023-01-27
Rated 5 out of 5 by from The BEST way to get your taxes done correctly!! The BEST way to get your taxes done correctly on your own time.
Date published: 2023-01-27
Rated 4 out of 5 by from nice nice it was a smooth transition it was accurate and very knowledgeable.
Date published: 2023-01-27
Rated 3 out of 5 by from Getting tired of the sneaky hidden fees. I really do not like how turbotax makes it very easy to accidentally sign up for that extra $40 charge for the extra coverage of fraud protection or whatever it was. Seems that was the only way to get to E-file and use your return to pay was to sign up for that. Every year its something sneaky like that.
Date published: 2023-01-27
Rated 5 out of 5 by from easy easy as always, use it for my business and personal taxes going on 9 years
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 429
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Always Deliver!!! TurboTax is the best! That's all I can say....i'll be using them every year.
Date published: 2023-01-27
Rated 5 out of 5 by from great awesome costumer services in great time within 10 minutes they got back with me
Date published: 2023-01-27
Rated 5 out of 5 by from TurboTax totally Rocks I had a few questions that were answered right away. Easy walk through with the online representative Rob.
Date published: 2023-01-27
Rated 5 out of 5 by from Quick and easy I've used it for a few years now very easy and quick
Date published: 2023-01-27
Rated 2 out of 5 by from Not so black and white anymore Normally my taxes are pretty simple. I have no children, no properties, no extra add ons etc. This year the only difference is I have two W2s. Once entered, it was asking for itemized deductions to help add more money, which led me having to pay $39 to continue. Didn't want to pay it but it saved me $76 so I figured spending the $39 was a good choice. Well then, I get farther and since I used the deductions above I couldn't file for free and had to pay additional $39. Then I get farther and its an additional $39 for state. It used to be so cheap to file here and pay less than $50 to file everything now i have to pay $117 just to file a simple return that i have to do myself.
Date published: 2023-01-27
Rated 5 out of 5 by from Nice! Always fast and easy experience with turbotax! Awesome
Date published: 2023-01-27
Rated 5 out of 5 by from The BEST way to get your taxes done correctly!! The BEST way to get your taxes done correctly on your own time.
Date published: 2023-01-27
Rated 4 out of 5 by from nice nice it was a smooth transition it was accurate and very knowledgeable.
Date published: 2023-01-27
Rated 3 out of 5 by from Getting tired of the sneaky hidden fees. I really do not like how turbotax makes it very easy to accidentally sign up for that extra $40 charge for the extra coverage of fraud protection or whatever it was. Seems that was the only way to get to E-file and use your return to pay was to sign up for that. Every year its something sneaky like that.
Date published: 2023-01-27
Rated 5 out of 5 by from easy easy as always, use it for my business and personal taxes going on 9 years
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 429