TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax made taxes simple! TurboTax Live Full Service was the best fit for my needs this year. Robert, my tax expert, was friendly and thorough and took the time to answer all my questions. My tax status was more complex than in previous years, and Robert made the process simple and straightforward! Two things I would like to see from TurboTax moving forward are full disclosure of possible fees upfront, and a more detailed receipt for services (include discounts, tax, etc.). Grateful to Robert and TurboTax for helping me get my maximum credits and refund!
Date published: 2022-03-17
Rated 3 out of 5 by from Hate tax time Federal tax was easy but when it came to the state tax it was extremely frustrating I could to get to the correct form for my City income tax and was not able to file my state form even though TurboTax requires you to PAY FOR FILING BEFORE you actually file I now have to file my state by mail so how am I supposed to get my refund?!!! Why cant I file without filing my city??????? And when you try to get that support that is there all the way is it not available UNLESS YOU BUY THE MOST EXPENSIVE VERSION.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is good Laurel has great customer service and was very helpful and answered all my questions
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax Was good experience, it was easy and efficient and helpful
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax was fantastic Turbo Tax was easy to follow and input the information. I have been using this system for the past few years. I really like it.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy Enough! Once I figured out how to maneuver and re-review, it was great! Will definitely use again!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax works great Able to step through the program in minimal time with little effort.
Date published: 2022-03-17
Rated 1 out of 5 by from NOT ABLE TO USE DISCOUNT CODE I received a discount code in the mail. But as I went to payment options there was no location to enter it (that I could find). YET, I get a HUGE page to try to get me to set up an account with Credit Karma. So, I didn't get the discount and had to work my way through to paying other than with Credit Karma. Very annoying. Not Customer Centric.
Date published: 2022-03-17
Rated 5 out of 5 by from First time with turbotax Valerie assisted me whenever i had the incorrect documents and provided information where i can obtain it. Very overall please with the service.
Date published: 2022-03-17
Rated 5 out of 5 by from Been using it over 20 years Easy to understand.... especially if you have been using for a length of time.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4267
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax made taxes simple! TurboTax Live Full Service was the best fit for my needs this year. Robert, my tax expert, was friendly and thorough and took the time to answer all my questions. My tax status was more complex than in previous years, and Robert made the process simple and straightforward! Two things I would like to see from TurboTax moving forward are full disclosure of possible fees upfront, and a more detailed receipt for services (include discounts, tax, etc.). Grateful to Robert and TurboTax for helping me get my maximum credits and refund!
Date published: 2022-03-17
Rated 3 out of 5 by from Hate tax time Federal tax was easy but when it came to the state tax it was extremely frustrating I could to get to the correct form for my City income tax and was not able to file my state form even though TurboTax requires you to PAY FOR FILING BEFORE you actually file I now have to file my state by mail so how am I supposed to get my refund?!!! Why cant I file without filing my city??????? And when you try to get that support that is there all the way is it not available UNLESS YOU BUY THE MOST EXPENSIVE VERSION.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is good Laurel has great customer service and was very helpful and answered all my questions
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax Was good experience, it was easy and efficient and helpful
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax was fantastic Turbo Tax was easy to follow and input the information. I have been using this system for the past few years. I really like it.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy Enough! Once I figured out how to maneuver and re-review, it was great! Will definitely use again!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax works great Able to step through the program in minimal time with little effort.
Date published: 2022-03-17
Rated 1 out of 5 by from NOT ABLE TO USE DISCOUNT CODE I received a discount code in the mail. But as I went to payment options there was no location to enter it (that I could find). YET, I get a HUGE page to try to get me to set up an account with Credit Karma. So, I didn't get the discount and had to work my way through to paying other than with Credit Karma. Very annoying. Not Customer Centric.
Date published: 2022-03-17
Rated 5 out of 5 by from First time with turbotax Valerie assisted me whenever i had the incorrect documents and provided information where i can obtain it. Very overall please with the service.
Date published: 2022-03-17
Rated 5 out of 5 by from Been using it over 20 years Easy to understand.... especially if you have been using for a length of time.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4267