TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from First turbotax experience I used Turbotax for the first time. Sabrina, the expert that made my taxes, was so professional and nice. She explain to me every single passage and mad sure I understand everything. I am very satisfied.
Date published: 2022-03-19
Rated 3 out of 5 by from Watch out for practically hidden $37 fee I've used Turbotax for years and love the ease of the software. But this year, when it was time to pay for the use, I selected to pay using my return. In my opinion, the next few screens that pop up are not upfront and seem to practically be trying to hide the fact that Turbotax/Intuit are going to charge you something like $37-$39 to "process your return" so they can take out the cost of the software! In my case, I was paying $79 for the software and would then had paid another $37 just to pay for it using the return. Pay with a credit card instead and earn the points. And Turbotax/Intuit...I thought you were better than this.
Date published: 2022-03-19
Rated 5 out of 5 by from Year 7 and I like how easy it is! Not much to say other than I'm a consistent and loyal customer. I have not had a problem yet and they keep me informed on everything with my accounts.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax super awesome Efficient and easy to navigate. Takes the guessing game out of the way.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax far exceeded my expectations. Needed help from one of your experts. So happy it wasn't artificial intelligence. A really competent and friendly associate got me through all the hoops. She saved me days of anguish. Worth every penny and more.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is excellent to use The experience using TurboTax live was easy. Helped with my 401K rollover
Date published: 2022-03-19
Rated 4 out of 5 by from turbo tax 2021 IMPUTING INFO WAS DIFFERENT from other years . i came up with some strange messages
Date published: 2022-03-19
Rated 5 out of 5 by from Complex Taxes made simple Easy to use. Great instructions even for complex tax situations.
Date published: 2022-03-19
Rated 3 out of 5 by from Not a Good Year with TurboTax I had a number of problems this year. My first was a problem correcting a mistake I made with my state taxes. The guided program would not let me correct it. I called an "expert" who told me he didn't know how to do so either and that I couldn't just start over again on the state taxes but would have to start over completely with my federal taxes. I am an experienced user, so I knew that I might be able to correct it by leaving the guided instructions and working on the actual tax form. However, to do this I had to go to the state tax site and read the instruction manual. I was able to figure out what to do. Before finishing I also found a mistake in my federal taxes and needed to go to that tax form to correct it. Finally, when I engaged in the e-file process, my first attempt failed. The instructions said to try again, which I did twice. Next I was told go to support online, which I did, though it wasn't straightforward with its advice. Finally, I tried updating the software again. It took awhile, but when I finished I found that the amount I owed in state taxes had been reduced. When I repeated the final steps the e-file was successful. Ultimately, the program worked for me, but I believe that many users would have given up.
Date published: 2022-03-19
Rated 5 out of 5 by from quick & easy Self explanatory It was not bad at all. i recommend this to everyone
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First turbotax experience I used Turbotax for the first time. Sabrina, the expert that made my taxes, was so professional and nice. She explain to me every single passage and mad sure I understand everything. I am very satisfied.
Date published: 2022-03-19
Rated 3 out of 5 by from Watch out for practically hidden $37 fee I've used Turbotax for years and love the ease of the software. But this year, when it was time to pay for the use, I selected to pay using my return. In my opinion, the next few screens that pop up are not upfront and seem to practically be trying to hide the fact that Turbotax/Intuit are going to charge you something like $37-$39 to "process your return" so they can take out the cost of the software! In my case, I was paying $79 for the software and would then had paid another $37 just to pay for it using the return. Pay with a credit card instead and earn the points. And Turbotax/Intuit...I thought you were better than this.
Date published: 2022-03-19
Rated 5 out of 5 by from Year 7 and I like how easy it is! Not much to say other than I'm a consistent and loyal customer. I have not had a problem yet and they keep me informed on everything with my accounts.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax super awesome Efficient and easy to navigate. Takes the guessing game out of the way.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax far exceeded my expectations. Needed help from one of your experts. So happy it wasn't artificial intelligence. A really competent and friendly associate got me through all the hoops. She saved me days of anguish. Worth every penny and more.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is excellent to use The experience using TurboTax live was easy. Helped with my 401K rollover
Date published: 2022-03-19
Rated 4 out of 5 by from turbo tax 2021 IMPUTING INFO WAS DIFFERENT from other years . i came up with some strange messages
Date published: 2022-03-19
Rated 5 out of 5 by from Complex Taxes made simple Easy to use. Great instructions even for complex tax situations.
Date published: 2022-03-19
Rated 3 out of 5 by from Not a Good Year with TurboTax I had a number of problems this year. My first was a problem correcting a mistake I made with my state taxes. The guided program would not let me correct it. I called an "expert" who told me he didn't know how to do so either and that I couldn't just start over again on the state taxes but would have to start over completely with my federal taxes. I am an experienced user, so I knew that I might be able to correct it by leaving the guided instructions and working on the actual tax form. However, to do this I had to go to the state tax site and read the instruction manual. I was able to figure out what to do. Before finishing I also found a mistake in my federal taxes and needed to go to that tax form to correct it. Finally, when I engaged in the e-file process, my first attempt failed. The instructions said to try again, which I did twice. Next I was told go to support online, which I did, though it wasn't straightforward with its advice. Finally, I tried updating the software again. It took awhile, but when I finished I found that the amount I owed in state taxes had been reduced. When I repeated the final steps the e-file was successful. Ultimately, the program worked for me, but I believe that many users would have given up.
Date published: 2022-03-19
Rated 5 out of 5 by from quick & easy Self explanatory It was not bad at all. i recommend this to everyone
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4224