TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from electronic filing? Why is it that turbotax can't submit the tax return electronically? Print it out and mail it? Really?!? You're Almost worthless. What's the point? I'll never do this again.
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax is good However, there is a flaw in your coding. It did not place the cost basis for the Long Term Stock transactions
Date published: 2022-10-18
Rated 5 out of 5 by from Amazing Tool I have been using TurboTax for 20+ years and it is a great tool with great support available.
Date published: 2022-10-18
Rated 4 out of 5 by from Product review I've used Turbo Tax for years and I like the online version, but I'd appreciate if you could let users view their forms from the program. Not having that access threw me. I have an IRS 2014-7 payment every year and it's challenging to see how to capture the negative income entry.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is awesome and easy to use. Turbo Tax is very easy to use and understand. I recommend using this service.
Date published: 2022-10-18
Rated 5 out of 5 by from Easy peasy So easy to use. I had a few issues and Nora was available and walked me through the process. She was amazing, patient and thorough.
Date published: 2022-10-18
Rated 4 out of 5 by from REVIEW NOT WANTING TO REVIEW. fEATURES OF PRODUCT ARE GREAT
Date published: 2022-10-18
Rated 5 out of 5 by from Awesome I talked to three ladies. The first one was Cece. She got me through almost melt downs. This was on Sunday, 10/16. On 10/17 I talked to Karen. Gave me so much help and was very patient. Even though I owe we had a great conversation. The last one was Kendall. She took me to the end. FILE. so happy even though I have to pay. She also gave me good advice.
Date published: 2022-10-18
Rated 3 out of 5 by from After all these years, still glitches I've been using turbotax for many years, There are always some problems, this time with the California State section. When I finish the federal tax and go to California tax, I enter a loop. It asks if there are any other states, no. Tells me we are starting CA, then says all is done (without asking questions), tells me to see results, I click - and I'm back at the start, asking any other states. I have to skip ahead to move on. But then, just as I'm ready to file, I'm asked for more information, CA form 5805. I have no idea how to fill out the requested information. And Turbotax will not continue and file unless I fill in these boxes, of quarterly income and deductions. I was able to divide my income in 4 and put it in each box, but not the deductions. This is because I didn't pay quarterly tax payments. And above, TT calculated that I owed no penalty - because the amount is small (in the hundreds) and it's same as last year, or something. Still, you would not allow me to file if I skipped these boxes, which I had no way of knowing how to do. If there is a penalty, fine. I'll pay it. But TT does not give me that option, to go ahead and file as is. I'm retired, on social security and dividend (stocks) payments for income, so it is fairly regular. Perhaps with a few words of instructions, I could have done this correctly. And then, same for the deductions, only it wouldn't allow me to change the 1st quarter, where you had entered the entire amount of deductions, so I couldn't attempt to break it down into quarters. What are you thinking? Asking the impossible. Today is the last day so I had to send it in by entering "0"s in the other quarters. TT would not allow me to distribute it into quarters, and it wouldn't submit my tax forms without my filling in those spaces. No way to contact you. I'm very displeased.
Date published: 2022-10-18
Rated 5 out of 5 by from Just In Time! TurboTax is a lifesaver. I’ve been using TurboTax for years; Lost my W2’s this year and was unable to file on time; Got them filed at the last minute with ease! Thanks guys!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 4199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from electronic filing? Why is it that turbotax can't submit the tax return electronically? Print it out and mail it? Really?!? You're Almost worthless. What's the point? I'll never do this again.
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax is good However, there is a flaw in your coding. It did not place the cost basis for the Long Term Stock transactions
Date published: 2022-10-18
Rated 5 out of 5 by from Amazing Tool I have been using TurboTax for 20+ years and it is a great tool with great support available.
Date published: 2022-10-18
Rated 4 out of 5 by from Product review I've used Turbo Tax for years and I like the online version, but I'd appreciate if you could let users view their forms from the program. Not having that access threw me. I have an IRS 2014-7 payment every year and it's challenging to see how to capture the negative income entry.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is awesome and easy to use. Turbo Tax is very easy to use and understand. I recommend using this service.
Date published: 2022-10-18
Rated 5 out of 5 by from Easy peasy So easy to use. I had a few issues and Nora was available and walked me through the process. She was amazing, patient and thorough.
Date published: 2022-10-18
Rated 4 out of 5 by from REVIEW NOT WANTING TO REVIEW. fEATURES OF PRODUCT ARE GREAT
Date published: 2022-10-18
Rated 5 out of 5 by from Awesome I talked to three ladies. The first one was Cece. She got me through almost melt downs. This was on Sunday, 10/16. On 10/17 I talked to Karen. Gave me so much help and was very patient. Even though I owe we had a great conversation. The last one was Kendall. She took me to the end. FILE. so happy even though I have to pay. She also gave me good advice.
Date published: 2022-10-18
Rated 3 out of 5 by from After all these years, still glitches I've been using turbotax for many years, There are always some problems, this time with the California State section. When I finish the federal tax and go to California tax, I enter a loop. It asks if there are any other states, no. Tells me we are starting CA, then says all is done (without asking questions), tells me to see results, I click - and I'm back at the start, asking any other states. I have to skip ahead to move on. But then, just as I'm ready to file, I'm asked for more information, CA form 5805. I have no idea how to fill out the requested information. And Turbotax will not continue and file unless I fill in these boxes, of quarterly income and deductions. I was able to divide my income in 4 and put it in each box, but not the deductions. This is because I didn't pay quarterly tax payments. And above, TT calculated that I owed no penalty - because the amount is small (in the hundreds) and it's same as last year, or something. Still, you would not allow me to file if I skipped these boxes, which I had no way of knowing how to do. If there is a penalty, fine. I'll pay it. But TT does not give me that option, to go ahead and file as is. I'm retired, on social security and dividend (stocks) payments for income, so it is fairly regular. Perhaps with a few words of instructions, I could have done this correctly. And then, same for the deductions, only it wouldn't allow me to change the 1st quarter, where you had entered the entire amount of deductions, so I couldn't attempt to break it down into quarters. What are you thinking? Asking the impossible. Today is the last day so I had to send it in by entering "0"s in the other quarters. TT would not allow me to distribute it into quarters, and it wouldn't submit my tax forms without my filling in those spaces. No way to contact you. I'm very displeased.
Date published: 2022-10-18
Rated 5 out of 5 by from Just In Time! TurboTax is a lifesaver. I’ve been using TurboTax for years; Lost my W2’s this year and was unable to file on time; Got them filed at the last minute with ease! Thanks guys!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 4199