TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Clean and Simple Turbotax is very easy to use as the interface walks you through the process of filing one clear step at a time. The prompts are simple enough to understand and every conceivable facet of a tax return is considered and reviewed for accuracy. My one gripe is that Turbotax is heavily advertised as 'free', but that must apply to VERY limited circumstances. I consider my tax return to be quite simple and yet I still did not qualify for the free version. I ended up paying more than $100 to process my return. I think it should be made much more clear what a 'simple' tax return is and what the parameters are to qualify for a free return.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy to use, I love TurboTax Easy to use...goes through simple steps so nothing is forgotten. Checks for any missing needed information.
Date published: 2022-03-19
Rated 5 out of 5 by from TURBO IS GOOD. MOSTLY EASY TO FOLLOW AND THE HINTS HELP ALOT, SO THANKS.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy and Fast My work schedule is a little crazy and I didn’t have a problem connecting with someone at night.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo tax is great! It was great! It was easy and explained everything I recommend this site to everyone
Date published: 2022-03-19
Rated 3 out of 5 by from OK Good but oklllllllllllllllllllllllllllllllllllllllll
Date published: 2022-03-19
Rated 5 out of 5 by from TT Helped Me-Again! Thanks for putting this program together. Don't we wish we had a flat tax for poor people like me?
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is so convenient! Both April who interviewed me prior to connecting me with my tax expert, who was also named April who filed for me were both great and extremely kind and helpful!
Date published: 2022-03-19
Rated 4 out of 5 by from Used Turbo Tax for years successfully Walked us step by step through the process. We had no problems until they talked about Tax Audit which led us off the Turbo Tax site to buy it but then later the purchase was included in the step by step process so we ended up buying it twice.
Date published: 2022-03-19
Rated 1 out of 5 by from Constantly trying to upsell Intuit was constantly trying to charge me more for my return. They want to upsell you for every little thing. Oh you a 1099 instead of a W2, that'll be $100.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4195
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Clean and Simple Turbotax is very easy to use as the interface walks you through the process of filing one clear step at a time. The prompts are simple enough to understand and every conceivable facet of a tax return is considered and reviewed for accuracy. My one gripe is that Turbotax is heavily advertised as 'free', but that must apply to VERY limited circumstances. I consider my tax return to be quite simple and yet I still did not qualify for the free version. I ended up paying more than $100 to process my return. I think it should be made much more clear what a 'simple' tax return is and what the parameters are to qualify for a free return.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy to use, I love TurboTax Easy to use...goes through simple steps so nothing is forgotten. Checks for any missing needed information.
Date published: 2022-03-19
Rated 5 out of 5 by from TURBO IS GOOD. MOSTLY EASY TO FOLLOW AND THE HINTS HELP ALOT, SO THANKS.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy and Fast My work schedule is a little crazy and I didn’t have a problem connecting with someone at night.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo tax is great! It was great! It was easy and explained everything I recommend this site to everyone
Date published: 2022-03-19
Rated 3 out of 5 by from OK Good but oklllllllllllllllllllllllllllllllllllllllll
Date published: 2022-03-19
Rated 5 out of 5 by from TT Helped Me-Again! Thanks for putting this program together. Don't we wish we had a flat tax for poor people like me?
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is so convenient! Both April who interviewed me prior to connecting me with my tax expert, who was also named April who filed for me were both great and extremely kind and helpful!
Date published: 2022-03-19
Rated 4 out of 5 by from Used Turbo Tax for years successfully Walked us step by step through the process. We had no problems until they talked about Tax Audit which led us off the Turbo Tax site to buy it but then later the purchase was included in the step by step process so we ended up buying it twice.
Date published: 2022-03-19
Rated 1 out of 5 by from Constantly trying to upsell Intuit was constantly trying to charge me more for my return. They want to upsell you for every little thing. Oh you a 1099 instead of a W2, that'll be $100.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4195