TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Worth it At first I had some issues in the beginning that was having me feel disappointed in the service. However, it was able to get fixed up and then from there I received better service and im thankful for all the help I received from a turbo tax expert
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is the best recommended The best first time doing my taxes and totally recommended. I would do my taxes again with them thanks turbo tax
Date published: 2021-02-24
Rated 2 out of 5 by from weak tech support My State tax File has been reviewed for several times, but when I e-filed it, it was rejected several times. Turbo tax did not give me proper way to solve this problem, when I cannot make a phone call to the online CPA.
Date published: 2021-02-24
Rated 1 out of 5 by from Great Idea, Terrible Planning It took us sooo long to get our taxes done compared to us just doing them. We went through 3 tax experts before our taxes were done. The customer service agent explained that they were so overwhelmed that the tax experts were behind and not realizing they had clients. Sooo, we got over looked and tossed around. All in all the service cost us over 400.00, 4x as much as we typically pay, and we got the same tax return amount we typically do.
Date published: 2021-02-24
Rated 4 out of 5 by from Tuber taxes helped Tuber taxes was pretty easy but I wish it was better with texting and not having to make calls
Date published: 2021-02-24
Rated 3 out of 5 by from They should name I turbo tax almost iive My experience with turbo tax live was they made the phone call two days early so I missed it. But my expert Mohammad was pretty fair I believe and got me the most out of our situation the only thing I didn't like was it took a full day to get an answer but overall a good experience!
Date published: 2021-02-24
Rated 4 out of 5 by from Very good program I have used Turbo tax and it's original form for over 30 years and always find it to be accurate, fast and easy
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax Rocks I am technology impaired but made it through the process!
Date published: 2021-02-24
Rated 3 out of 5 by from Almost Perfect Very easy to use and input all tax information. My only drawback is that it does not accommodate number values below 0. If you're filing documents pertaining to stocks, bonds, etc., then Turbo Tax will consider entering a value of below 0 as incorrect and force you to fix it when the inputted value is correct. If TurboTax fixes this anomaly in their program to accommodate values below 0, then I'll gladly revise my review
Date published: 2021-02-24
Rated 2 out of 5 by from Usually a 4.5 but not for 2020 I have used Turbo Tax for year with little to no issues. Each year, the upgrade ads get more annoying. This year it said I had a K1 and would not let me delete the form, several times it would get stuck in a loop and make me go back through the same section, it duplicated my 1098s, so I had to delete the duplicates. At one point it says that I deferred some of my SS Tax(which is not true) and will receive a W-2c when this is paid back. During the final state check, it said my employer ID number on my W-2 needed to be 14 characters without hyphens, which it was, but it would not let me e-file the state due to this glitch, but it was fine with it on the federal e-file. My last problem is that you cannot get program help. You can purchase Tax help, but I looked everywhere for a program help resource. I tried two different browsers and had the same glitches throughout the program. Worst year ever!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 4158
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Worth it At first I had some issues in the beginning that was having me feel disappointed in the service. However, it was able to get fixed up and then from there I received better service and im thankful for all the help I received from a turbo tax expert
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is the best recommended The best first time doing my taxes and totally recommended. I would do my taxes again with them thanks turbo tax
Date published: 2021-02-24
Rated 2 out of 5 by from weak tech support My State tax File has been reviewed for several times, but when I e-filed it, it was rejected several times. Turbo tax did not give me proper way to solve this problem, when I cannot make a phone call to the online CPA.
Date published: 2021-02-24
Rated 1 out of 5 by from Great Idea, Terrible Planning It took us sooo long to get our taxes done compared to us just doing them. We went through 3 tax experts before our taxes were done. The customer service agent explained that they were so overwhelmed that the tax experts were behind and not realizing they had clients. Sooo, we got over looked and tossed around. All in all the service cost us over 400.00, 4x as much as we typically pay, and we got the same tax return amount we typically do.
Date published: 2021-02-24
Rated 4 out of 5 by from Tuber taxes helped Tuber taxes was pretty easy but I wish it was better with texting and not having to make calls
Date published: 2021-02-24
Rated 3 out of 5 by from They should name I turbo tax almost iive My experience with turbo tax live was they made the phone call two days early so I missed it. But my expert Mohammad was pretty fair I believe and got me the most out of our situation the only thing I didn't like was it took a full day to get an answer but overall a good experience!
Date published: 2021-02-24
Rated 4 out of 5 by from Very good program I have used Turbo tax and it's original form for over 30 years and always find it to be accurate, fast and easy
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax Rocks I am technology impaired but made it through the process!
Date published: 2021-02-24
Rated 3 out of 5 by from Almost Perfect Very easy to use and input all tax information. My only drawback is that it does not accommodate number values below 0. If you're filing documents pertaining to stocks, bonds, etc., then Turbo Tax will consider entering a value of below 0 as incorrect and force you to fix it when the inputted value is correct. If TurboTax fixes this anomaly in their program to accommodate values below 0, then I'll gladly revise my review
Date published: 2021-02-24
Rated 2 out of 5 by from Usually a 4.5 but not for 2020 I have used Turbo Tax for year with little to no issues. Each year, the upgrade ads get more annoying. This year it said I had a K1 and would not let me delete the form, several times it would get stuck in a loop and make me go back through the same section, it duplicated my 1098s, so I had to delete the duplicates. At one point it says that I deferred some of my SS Tax(which is not true) and will receive a W-2c when this is paid back. During the final state check, it said my employer ID number on my W-2 needed to be 14 characters without hyphens, which it was, but it would not let me e-file the state due to this glitch, but it was fine with it on the federal e-file. My last problem is that you cannot get program help. You can purchase Tax help, but I looked everywhere for a program help resource. I tried two different browsers and had the same glitches throughout the program. Worst year ever!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 4158