TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is great and easy. The program is easy to follow, live chat is available if you get stuck. I have used it for past 5 years to file and am very pleased how clearly you can use it and how quickly we get our return.
Date published: 2022-03-24
Rated 5 out of 5 by from Takes the frustration away I enjoyed my first experience with Turbo Tax Live. It was very reassuring to know that if I had any kind of question or concern that within minutes someone with years of experience would be available to assist.
Date published: 2022-03-24
Rated 5 out of 5 by from Extremely helpful and easy to use It relieved the stress I usually have when working on my taxes.
Date published: 2022-03-24
Rated 2 out of 5 by from Military Discount Never Applied Although filing with Turbo Tax makes life easier, the promised military discount never applied to my order. I backed out and went through the whole process again and ended up just paying for the whole thing so I could get my taxes processed. Pretty dissapointing...
Date published: 2022-03-24
Rated 2 out of 5 by from Got to the finish line.. with much pain Went through two tax preparers before reaching the one that knew exactly what to do. I had to essentially go through the process three times before the last preparer (Mayte) knew exactly what to do; who exceeded all my expectations. Oddly, the first tax preparer I met was almost combative when I asked for clarification (actual written proof) of his assessment of how to go forward; as he was essentially saying that the way I’ve been filing for over a decade has been incorrect, possibly putting me on the hook for a massive back-tax bill. To TurboTax’s credit, they gave me a 20% discount for my troubles but could not (or would not) give me any higher of a discount; which I believed a minimum of 50% was warranted. I do not plan to come back to TurboTax for next years filing due to this experience as this has motivated me to start doing my taxes myself.
Date published: 2022-03-24
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is a great tax product. I have been using it for years, with great results.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo tax has always been great Turbo tax always connects you to the right person and gets your taxes done correctly
Date published: 2022-03-24
Rated 4 out of 5 by from tax it was ok bit of pain in the you know what, for lost call and agent did not call me back
Date published: 2022-03-24
Rated 5 out of 5 by from Love it! Love how simple it is to file our taxes every year with Turbo tax!
Date published: 2022-03-24
Rated 4 out of 5 by from Turbo Tax is a very good product! After initially installing Turbo Tax Premier from a CD the Income and Wages section pages were blank. I was able to quickly find the fix for this issue on the online help page. After installing an update I did speak with a Customer Service Agent regarding the Interest and Dividends Income section. The agent was able to quickly and completely answer my questions and also directed me to the appropriate Form to make sure that my entries were correct.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4138
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great and easy. The program is easy to follow, live chat is available if you get stuck. I have used it for past 5 years to file and am very pleased how clearly you can use it and how quickly we get our return.
Date published: 2022-03-24
Rated 5 out of 5 by from Takes the frustration away I enjoyed my first experience with Turbo Tax Live. It was very reassuring to know that if I had any kind of question or concern that within minutes someone with years of experience would be available to assist.
Date published: 2022-03-24
Rated 5 out of 5 by from Extremely helpful and easy to use It relieved the stress I usually have when working on my taxes.
Date published: 2022-03-24
Rated 2 out of 5 by from Military Discount Never Applied Although filing with Turbo Tax makes life easier, the promised military discount never applied to my order. I backed out and went through the whole process again and ended up just paying for the whole thing so I could get my taxes processed. Pretty dissapointing...
Date published: 2022-03-24
Rated 2 out of 5 by from Got to the finish line.. with much pain Went through two tax preparers before reaching the one that knew exactly what to do. I had to essentially go through the process three times before the last preparer (Mayte) knew exactly what to do; who exceeded all my expectations. Oddly, the first tax preparer I met was almost combative when I asked for clarification (actual written proof) of his assessment of how to go forward; as he was essentially saying that the way I’ve been filing for over a decade has been incorrect, possibly putting me on the hook for a massive back-tax bill. To TurboTax’s credit, they gave me a 20% discount for my troubles but could not (or would not) give me any higher of a discount; which I believed a minimum of 50% was warranted. I do not plan to come back to TurboTax for next years filing due to this experience as this has motivated me to start doing my taxes myself.
Date published: 2022-03-24
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is a great tax product. I have been using it for years, with great results.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo tax has always been great Turbo tax always connects you to the right person and gets your taxes done correctly
Date published: 2022-03-24
Rated 4 out of 5 by from tax it was ok bit of pain in the you know what, for lost call and agent did not call me back
Date published: 2022-03-24
Rated 5 out of 5 by from Love it! Love how simple it is to file our taxes every year with Turbo tax!
Date published: 2022-03-24
Rated 4 out of 5 by from Turbo Tax is a very good product! After initially installing Turbo Tax Premier from a CD the Income and Wages section pages were blank. I was able to quickly find the fix for this issue on the online help page. After installing an update I did speak with a Customer Service Agent regarding the Interest and Dividends Income section. The agent was able to quickly and completely answer my questions and also directed me to the appropriate Form to make sure that my entries were correct.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4138