TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Love I love how easy this app is to use. We'll always use for years to come
Date published: 2021-02-24
Rated 2 out of 5 by from Easy to use, fees go up every year. When I first started filing with turbotax a few years ago all it cost me at the end of everything was a $40 processing fee. Now, I get charged $40 per refund (state and federal) as well as an additional $40 for choosing to pay with my return. In addition they were unclear as to whether or not the total value of the fees was increasing and instead showed the flat $40 each time I was prompted. I will be looking into other services for next years refund.
Date published: 2021-02-24
Rated 5 out of 5 by from filing taxes made easy Thank you! makes my life much easier! Thanks Turbo Tax
Date published: 2021-02-24
Rated 1 out of 5 by from turbo tax is cool easiest thing to use. i love turbo tax. they even let you know when you are audited
Date published: 2021-02-24
Rated 2 out of 5 by from Almost cost me 2000 For the most part was easy to use until is asked me for a 1095a form so I had to leave and pick it up next day. After seeing that the form I had was a 1095c I kept going. It asked me for some reviews info and I asked me to put my W2 info in again. I was like ok maybe it doesn't save it. Then it starts asking me about direct payments. Well that "Review" was it asking me to input a 2nd W2 doubling my income. Yes it is user friendly but you still need to pay attention.
Date published: 2021-02-24
Rated 5 out of 5 by from Fast and easy Simple and fast way to do taxes. Will use time and time again.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is the Best! I have always used TurboTax. They are the best and will continue to use in the future. Highly recommend!
Date published: 2021-02-24
Rated 2 out of 5 by from Turbo tax is confusing Turbo tax is confusing, there should be actual people to text with rather than a robot.
Date published: 2021-02-24
Rated 2 out of 5 by from Not pleased I wasn't happy about having to pay $80 after being forced to upgrade. That is ridiculous.
Date published: 2021-02-24
Rated 5 out of 5 by from Great service, very easy and quick! Easier every year! Took less than an hour to complete both state and federal!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 4112
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love I love how easy this app is to use. We'll always use for years to come
Date published: 2021-02-24
Rated 2 out of 5 by from Easy to use, fees go up every year. When I first started filing with turbotax a few years ago all it cost me at the end of everything was a $40 processing fee. Now, I get charged $40 per refund (state and federal) as well as an additional $40 for choosing to pay with my return. In addition they were unclear as to whether or not the total value of the fees was increasing and instead showed the flat $40 each time I was prompted. I will be looking into other services for next years refund.
Date published: 2021-02-24
Rated 5 out of 5 by from filing taxes made easy Thank you! makes my life much easier! Thanks Turbo Tax
Date published: 2021-02-24
Rated 1 out of 5 by from turbo tax is cool easiest thing to use. i love turbo tax. they even let you know when you are audited
Date published: 2021-02-24
Rated 2 out of 5 by from Almost cost me 2000 For the most part was easy to use until is asked me for a 1095a form so I had to leave and pick it up next day. After seeing that the form I had was a 1095c I kept going. It asked me for some reviews info and I asked me to put my W2 info in again. I was like ok maybe it doesn't save it. Then it starts asking me about direct payments. Well that "Review" was it asking me to input a 2nd W2 doubling my income. Yes it is user friendly but you still need to pay attention.
Date published: 2021-02-24
Rated 5 out of 5 by from Fast and easy Simple and fast way to do taxes. Will use time and time again.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is the Best! I have always used TurboTax. They are the best and will continue to use in the future. Highly recommend!
Date published: 2021-02-24
Rated 2 out of 5 by from Turbo tax is confusing Turbo tax is confusing, there should be actual people to text with rather than a robot.
Date published: 2021-02-24
Rated 2 out of 5 by from Not pleased I wasn't happy about having to pay $80 after being forced to upgrade. That is ridiculous.
Date published: 2021-02-24
Rated 5 out of 5 by from Great service, very easy and quick! Easier every year! Took less than an hour to complete both state and federal!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 4112