TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from love turbo tax Love Turbo Tax. it is so easy and pretty self explanatory. This product is worth every penny.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Great service what a breeze will always do this yes
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax Excellant Love Turbo Tax and the lady that helped me is worth a 10 perfect score. Thank you so much.
Date published: 2021-03-03
Rated 5 out of 5 by from I never got to file taxes for free I appr turbotax They really helped me this year I was gonna go to liberty but when they gave me this deal I couldn't turn it down
Date published: 2021-03-03
Rated 5 out of 5 by from Easy to Use I have been using Turbo Tax for many years. Like the application this year. Easy to use.
Date published: 2021-03-03
Rated 5 out of 5 by from Excellent Quick and easy to understand! Will definitely recommend!
Date published: 2021-03-03
Rated 2 out of 5 by from Great at some things, but still buggy My return kept getting stuck when trying to get to the final review. It would jump back to the deductions section and show a spinner forever. The system clearly was unhappy with something about my data, but a 45-minute call with customer service just kept going in loops of "have you tried clearing the cache and your cookies," "have you tried rebooting," "have you tried force quitting Chrome," etc. Later, I was finally able to debug it myself by skipping to paying for the service and trying to e-file even though my return wasn't exactly done. This showed me specific errors in sections of the raw forms, and I could clearly see that two blank entries in my itemized sales tax section (which the UI wouldn't previously let me remove) were causing problems. So I went back to that part of the app, deleted that whole section, recreated it without the unremovable blank entries, and voilà, it was fixed. There are obviously a couple of product improvements that could be made to avoid the app getting into such a state, but considering that there will always be bugs, it would be great if customer service was able to do that same kind of debugging when the app is operating in a way that it shouldn't.
Date published: 2021-03-03
Rated 4 out of 5 by from Step by step & everything explained for 7 years. TurboTax is very user friendly and offers extra help and perks from their affiliates throughout the process.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo is Awesome I really enjoyed doing my taxes via Turbo. Plan to do it again next year!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax makes filing smooth and secure Filing with Turbo Tax takes so much stress out of the headache of not knowing for sure what I should be doing and takes the guesswork out. I feel confident using it and know they will help me get everything I am entitled to.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 412
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from love turbo tax Love Turbo Tax. it is so easy and pretty self explanatory. This product is worth every penny.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Great service what a breeze will always do this yes
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax Excellant Love Turbo Tax and the lady that helped me is worth a 10 perfect score. Thank you so much.
Date published: 2021-03-03
Rated 5 out of 5 by from I never got to file taxes for free I appr turbotax They really helped me this year I was gonna go to liberty but when they gave me this deal I couldn't turn it down
Date published: 2021-03-03
Rated 5 out of 5 by from Easy to Use I have been using Turbo Tax for many years. Like the application this year. Easy to use.
Date published: 2021-03-03
Rated 5 out of 5 by from Excellent Quick and easy to understand! Will definitely recommend!
Date published: 2021-03-03
Rated 2 out of 5 by from Great at some things, but still buggy My return kept getting stuck when trying to get to the final review. It would jump back to the deductions section and show a spinner forever. The system clearly was unhappy with something about my data, but a 45-minute call with customer service just kept going in loops of "have you tried clearing the cache and your cookies," "have you tried rebooting," "have you tried force quitting Chrome," etc. Later, I was finally able to debug it myself by skipping to paying for the service and trying to e-file even though my return wasn't exactly done. This showed me specific errors in sections of the raw forms, and I could clearly see that two blank entries in my itemized sales tax section (which the UI wouldn't previously let me remove) were causing problems. So I went back to that part of the app, deleted that whole section, recreated it without the unremovable blank entries, and voilà, it was fixed. There are obviously a couple of product improvements that could be made to avoid the app getting into such a state, but considering that there will always be bugs, it would be great if customer service was able to do that same kind of debugging when the app is operating in a way that it shouldn't.
Date published: 2021-03-03
Rated 4 out of 5 by from Step by step & everything explained for 7 years. TurboTax is very user friendly and offers extra help and perks from their affiliates throughout the process.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo is Awesome I really enjoyed doing my taxes via Turbo. Plan to do it again next year!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax makes filing smooth and secure Filing with Turbo Tax takes so much stress out of the headache of not knowing for sure what I should be doing and takes the guesswork out. I feel confident using it and know they will help me get everything I am entitled to.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 412