TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Stormie111 from
Amazing
Customer service is amazing, this was such a convenient way to file taxes!
Date published: 2021-02-23
Rated 5 out of 5 by
darold 55 from
great
great gets it right every time ant the service is great
Date published: 2021-02-23
Rated 5 out of 5 by
null from
Turbo Tax Is Fast
Turbo Tax online is a quick and easy way to do taxes. I even did them for free!
Date published: 2021-02-23
Rated 2 out of 5 by
Sarah 1989 from
Usually awesome service
I've used Turbo Tax for the last several years and never had a problem at all. This year my forms were a little different and I had to ask for some additional help. I needed to talk to someone about my issue so i paid an extra 40 dollars to contact someone by messenger. The first person who helped me did their best but the problem appeared again after we finished the conversation. So I went to LiveChat again, waited several minutes to be connected only to have the person send my links to different websites with wordy answers my little brain could not comprehend. I asked for more assistance and got more links. Finally I asked if I could speak to someone on the phone and they told me I could but didn't make any effort to direct me how to do that. It was easy enough to figure out though. After that I waited for my call. The assistant answered and we worked on the same problem again and he had me do the same thing the first assistant had me do. I told him it didn't work before and I needed to answer the question the form wanted me to fill out. He was convinced it was a technical issue and said he needed an expert, this all took about another hour to figure out. Then he had me wait on the phone for another 40 minutes which I eventually gave up waiting for. I never spoke to the supposed expert and this all kind of left me in a bad mood. I tried to complete the form on my own to the best of my naive ability. I surely hope the IRS doesn't come after me with any additional fees, I really tried. I really wished I hadn't paid to talk to anyone though since it was so unhelpful and misleading. Hopefully next year is easier.
Date published: 2021-02-23
Rated 5 out of 5 by
Hecatesol from
turbo tax is awesome and easy!
So easy they do it for you. I didn't need any help.
Date published: 2021-02-23
Rated 5 out of 5 by
Sassyczt from
Turbo tax is Awesone
Great way to get your taxes done. Very easy to do. Great team to help you along the way
Date published: 2021-02-23
Rated 3 out of 5 by
jsarehart from
What ever happened to filing for free?
I have done my taxes online for 10 years now. Only in the past two years have I had to start paying to file. Last year it was like $30 to file and this it is $80. This will be my last year with TT unless their fees get lowered.
Date published: 2021-02-23
Rated 4 out of 5 by
Lammo from
Good system
Works well! It is very user friendly and allows for more than one return to be filed.
Date published: 2021-02-23
Rated 5 out of 5 by
SSBG from
I am so glad my best friend recommended Turbo Tax.
I have filed using Turbo Tax software for 3 years now and it is everything I expected and so much more.
Date published: 2021-02-23
Rated 5 out of 5 by
Mtnannie from
TurboTax was AMAZING
This was the first time I had used TurboTax and I felt like a pro was sitting beside me guiding me along the way. Thanks TurboTax
All TurboTax® Offerings Reviews - Page 4067
Date published: 2021-02-23
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Stormie111 from
Amazing
Customer service is amazing, this was such a convenient way to file taxes!
Date published: 2021-02-23
Rated 5 out of 5 by
darold 55 from
great
great gets it right every time ant the service is great
Date published: 2021-02-23
Rated 5 out of 5 by
null from
Turbo Tax Is Fast
Turbo Tax online is a quick and easy way to do taxes. I even did them for free!
Date published: 2021-02-23
Rated 2 out of 5 by
Sarah 1989 from
Usually awesome service
I've used Turbo Tax for the last several years and never had a problem at all. This year my forms were a little different and I had to ask for some additional help. I needed to talk to someone about my issue so i paid an extra 40 dollars to contact someone by messenger. The first person who helped me did their best but the problem appeared again after we finished the conversation. So I went to LiveChat again, waited several minutes to be connected only to have the person send my links to different websites with wordy answers my little brain could not comprehend. I asked for more assistance and got more links. Finally I asked if I could speak to someone on the phone and they told me I could but didn't make any effort to direct me how to do that. It was easy enough to figure out though. After that I waited for my call. The assistant answered and we worked on the same problem again and he had me do the same thing the first assistant had me do. I told him it didn't work before and I needed to answer the question the form wanted me to fill out. He was convinced it was a technical issue and said he needed an expert, this all took about another hour to figure out. Then he had me wait on the phone for another 40 minutes which I eventually gave up waiting for. I never spoke to the supposed expert and this all kind of left me in a bad mood. I tried to complete the form on my own to the best of my naive ability. I surely hope the IRS doesn't come after me with any additional fees, I really tried. I really wished I hadn't paid to talk to anyone though since it was so unhelpful and misleading. Hopefully next year is easier.
Date published: 2021-02-23
Rated 5 out of 5 by
Hecatesol from
turbo tax is awesome and easy!
So easy they do it for you. I didn't need any help.
Date published: 2021-02-23
Rated 5 out of 5 by
Sassyczt from
Turbo tax is Awesone
Great way to get your taxes done. Very easy to do. Great team to help you along the way
Date published: 2021-02-23
Rated 3 out of 5 by
jsarehart from
What ever happened to filing for free?
I have done my taxes online for 10 years now. Only in the past two years have I had to start paying to file. Last year it was like $30 to file and this it is $80. This will be my last year with TT unless their fees get lowered.
Date published: 2021-02-23
Rated 4 out of 5 by
Lammo from
Good system
Works well! It is very user friendly and allows for more than one return to be filed.
Date published: 2021-02-23
Rated 5 out of 5 by
SSBG from
I am so glad my best friend recommended Turbo Tax.
I have filed using Turbo Tax software for 3 years now and it is everything I expected and so much more.
Date published: 2021-02-23
Rated 5 out of 5 by
Mtnannie from
TurboTax was AMAZING
This was the first time I had used TurboTax and I felt like a pro was sitting beside me guiding me along the way. Thanks TurboTax
All TurboTax® Offerings Reviews - Page 4067
Date published: 2021-02-23