TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Got a refund Discussion with agent... activation code did not work... after trying many times... (clear cookies, cashe, etc) ERROR 630 CAME UP EACH TIME. Agent tried... finally put in for refund for the defective product.
Date published: 2023-04-10
Rated 5 out of 5 by from 2022 Tax Return was Easy So easy, I had W-2's from 4 states, 2 with state tax, 2 without and it wasn't difficult at all!
Date published: 2023-04-10
Rated 3 out of 5 by from TurboTax Website is easy to follow The website is easy to follow and TurboTax does a great job with providing easy to follow instructions to complete taxes online. One of the things I dislike is how expensive it is to file taxes when additional forms other than W2s are uploaded or added to complete my taxes (forms such as 1098-T, or insurance forms, etc.)
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax is awesome very easy to use and very fast to complete my taxes.
Date published: 2023-04-10
Rated 5 out of 5 by from Simply the BEST! TurboTax Desktop is easy to follow and provides the necessary information to complete my return. Thanks TurboTax.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to use and follow. I've been using TurboTax for over 20 years. Always easy to use and follow.
Date published: 2023-04-10
Rated 4 out of 5 by from It works I filed Fed and State in less than an hour. Only small complaint is that I had to enter my name and Health insurance info multiple times. Why make me type it out over and over again? Other than that it's fine.
Date published: 2023-04-10
Rated 2 out of 5 by from Waste of Money I have used turbotax for I don't know how many years, and the price continues to go up with ease of filing and customer service going down (once talking to someone I get good service). There is absolutely no point to this product when I can have a tax professional do it for a similar cost and spend less time/effort filing. The crypto filing was incredibly difficult with the system not accepting the same transactions that I would have to delete then input the same thing to eliminate error codes. Then I would receive an offer to spend even more money to upgrade, and it would constantly prompt me to upgrade over and over again.
Date published: 2023-04-10
Rated 1 out of 5 by from n/a Functionality is fine and it makes it easier and quicker than doing by hand, but too expensive. I don't make much money, but apparently had to pay half of what my refund would be to file through TurboTax, which it doesn't tell you until everything is entered and done. Next year I'll make sure to have enough time to file by hand, this wasn't worth it and I wouldn't use it if not for having so little time. Also, beware of the extra charge that gets snuck in with the option of taking the payment out of your refund.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Program TurboTax really does make filing taxes quick and easy. I especially like that they import information from prior years so you don't have to fill everything out all over again each year.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 4030
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Got a refund Discussion with agent... activation code did not work... after trying many times... (clear cookies, cashe, etc) ERROR 630 CAME UP EACH TIME. Agent tried... finally put in for refund for the defective product.
Date published: 2023-04-10
Rated 5 out of 5 by from 2022 Tax Return was Easy So easy, I had W-2's from 4 states, 2 with state tax, 2 without and it wasn't difficult at all!
Date published: 2023-04-10
Rated 3 out of 5 by from TurboTax Website is easy to follow The website is easy to follow and TurboTax does a great job with providing easy to follow instructions to complete taxes online. One of the things I dislike is how expensive it is to file taxes when additional forms other than W2s are uploaded or added to complete my taxes (forms such as 1098-T, or insurance forms, etc.)
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax is awesome very easy to use and very fast to complete my taxes.
Date published: 2023-04-10
Rated 5 out of 5 by from Simply the BEST! TurboTax Desktop is easy to follow and provides the necessary information to complete my return. Thanks TurboTax.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to use and follow. I've been using TurboTax for over 20 years. Always easy to use and follow.
Date published: 2023-04-10
Rated 4 out of 5 by from It works I filed Fed and State in less than an hour. Only small complaint is that I had to enter my name and Health insurance info multiple times. Why make me type it out over and over again? Other than that it's fine.
Date published: 2023-04-10
Rated 2 out of 5 by from Waste of Money I have used turbotax for I don't know how many years, and the price continues to go up with ease of filing and customer service going down (once talking to someone I get good service). There is absolutely no point to this product when I can have a tax professional do it for a similar cost and spend less time/effort filing. The crypto filing was incredibly difficult with the system not accepting the same transactions that I would have to delete then input the same thing to eliminate error codes. Then I would receive an offer to spend even more money to upgrade, and it would constantly prompt me to upgrade over and over again.
Date published: 2023-04-10
Rated 1 out of 5 by from n/a Functionality is fine and it makes it easier and quicker than doing by hand, but too expensive. I don't make much money, but apparently had to pay half of what my refund would be to file through TurboTax, which it doesn't tell you until everything is entered and done. Next year I'll make sure to have enough time to file by hand, this wasn't worth it and I wouldn't use it if not for having so little time. Also, beware of the extra charge that gets snuck in with the option of taking the payment out of your refund.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Program TurboTax really does make filing taxes quick and easy. I especially like that they import information from prior years so you don't have to fill everything out all over again each year.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 4030