TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
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Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Gregg56 from
I love this product
I did need to contact the live help. They took me through the steps in question perfectly and stayed on the line with me until everything was completed.
Date published: 2021-02-24
Rated 5 out of 5 by
Glo87 from
Turbo tax awesome
Expert I talked to was very helpful. Easy to file and did the work for me.
Date published: 2021-02-24
Rated 5 out of 5 by
Yukiyustar from
Quinn is a RockStar
Quinn, was courteous, polite, proffesional and ensured my tax return where correctly done.
Date published: 2021-02-24
Rated 5 out of 5 by
Jackerson from
First time using it.. It was great
So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by
ramsmart from
AWESOME and EASY
easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by
Princess0706 from
Take out the automatic ride sharing y’all put in
I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by
Timothy211 from
Not a great experience, and wouldn't recommend.
Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by
Mary2940 from
Thank you Turbo Tax
It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by
KimMic34 from
TurboTax is worth every Penny!!
I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by
luke 46 from
Easy to use
Great experience, so easy to use. Everything spelled out for you.
All TurboTax® Offerings Reviews - Page 4025
Date published: 2021-02-24
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Gregg56 from
I love this product
I did need to contact the live help. They took me through the steps in question perfectly and stayed on the line with me until everything was completed.
Date published: 2021-02-24
Rated 5 out of 5 by
Glo87 from
Turbo tax awesome
Expert I talked to was very helpful. Easy to file and did the work for me.
Date published: 2021-02-24
Rated 5 out of 5 by
Yukiyustar from
Quinn is a RockStar
Quinn, was courteous, polite, proffesional and ensured my tax return where correctly done.
Date published: 2021-02-24
Rated 5 out of 5 by
Jackerson from
First time using it.. It was great
So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by
ramsmart from
AWESOME and EASY
easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by
Princess0706 from
Take out the automatic ride sharing y’all put in
I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by
Timothy211 from
Not a great experience, and wouldn't recommend.
Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by
Mary2940 from
Thank you Turbo Tax
It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by
KimMic34 from
TurboTax is worth every Penny!!
I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by
luke 46 from
Easy to use
Great experience, so easy to use. Everything spelled out for you.
All TurboTax® Offerings Reviews - Page 4025
Date published: 2021-02-24