TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from I love this product I did need to contact the live help. They took me through the steps in question perfectly and stayed on the line with me until everything was completed.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax awesome Expert I talked to was very helpful. Easy to file and did the work for me.
Date published: 2021-02-24
Rated 5 out of 5 by from Quinn is a RockStar Quinn, was courteous, polite, proffesional and ensured my tax return where correctly done.
Date published: 2021-02-24
Rated 5 out of 5 by from First time using it.. It was great So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by from AWESOME and EASY easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by from Take out the automatic ride sharing y’all put in I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by from Not a great experience, and wouldn't recommend. Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you Turbo Tax It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is worth every Penny!! I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 4025
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love this product I did need to contact the live help. They took me through the steps in question perfectly and stayed on the line with me until everything was completed.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax awesome Expert I talked to was very helpful. Easy to file and did the work for me.
Date published: 2021-02-24
Rated 5 out of 5 by from Quinn is a RockStar Quinn, was courteous, polite, proffesional and ensured my tax return where correctly done.
Date published: 2021-02-24
Rated 5 out of 5 by from First time using it.. It was great So easy and helpful to use. I definitely will be using this site again
Date published: 2021-02-24
Rated 5 out of 5 by from AWESOME and EASY easy to fill and very helpful with the extra steps and explanations.
Date published: 2021-02-24
Rated 3 out of 5 by from Take out the automatic ride sharing y’all put in I hate turbo tax and he first year I used it I loved went threw free I had no trouble then next time nothing but trouble this year nothing but trouble and I can never seem to get help no matter how I try if it’s email or by phone... I don’t know turbo tax after all these years y’all shouldn’t have any issues . And you need to stop pushing max on everyone it’s a pandemic for god sakes we can barely afford to file for free smh shame on yall
Date published: 2021-02-24
Rated 1 out of 5 by from Not a great experience, and wouldn't recommend. Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you Turbo Tax It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is worth every Penny!! I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 4025