TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbo Tax is alright Turbo Tax was convenient to use. One major thing Turbo Tax could improve is providing a better breakdown of tax I owe in the review. For example, I want to know, in the total I owe, how much is for W2 income I earned and how much is for investment gains I had. Percentage for each category makes it easy to understand. My turbo tax expert Hudu answered all questions I had and he is great.
Date published: 2022-03-26
Rated 5 out of 5 by from Enjoy using TurboTax Easy yo use with the step by step instructions!!!!
Date published: 2022-03-26
Rated 4 out of 5 by from Have Used Turbo Tax for Several Years We were using a different tax package through our broker, but it was sold and dropped support for farms. TurboTax met our need. One year we had an unusual Schedule K Section 179 depreciation pass-through that the on-line version would not handle -- a helpful person at TurboTax gave us a copy of the desktop version, which worked. I've purchased the desktop version ever since. This year, I made a mistake in entering some data and thought that I would have to go to the on-line version, because the bad data was added into our income, but it was not listed where I could delete it. Finally, I deleted everything in that section, then re-entered the correct data -- thankfully, the bad data was finally gone. That was frustrating, but in the end, it did work. Our taxes are not simple -- if I didn't have confidence that I can get it done with Turbo Tax, even if it is occasionally a struggle, I would reluctantly have to find an outsider to do it at significantly more expense.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax works Easy to use and many resources to help you out of confusing or unclear situations. The ability to transfer info from one year to the next is a great plus. I did find a couple of places where I got an incorrect error message but the number that I wanted was accepted anyway.
Date published: 2022-03-26
Rated 5 out of 5 by from Great Great Completed in 2 hours Will use next year and every year
Date published: 2022-03-26
Rated 5 out of 5 by from turbo tax is very simple been using turbo tax for years and they couldnt make it any easier than they do
Date published: 2022-03-26
Rated 5 out of 5 by from So easy to use Instructions were clear and easy to follow. I can't say it was fun but doing my taxes this is very easy.
Date published: 2022-03-26
Rated 5 out of 5 by from Really great experience with TurboTax Full Service It's easy to start and participate in. Clear and direct process.
Date published: 2022-03-26
Rated 5 out of 5 by from Loved working with Shauna Answered all my questions! Shauna was very helpful and got me a discount code so that it was completely free to file!
Date published: 2022-03-26
Rated 5 out of 5 by from Catie was awesome! Catie answered every question I had, was prompt, responsive, and incredibly knowledgable. Could not have asked for a better experience! In fact - she even went back and ensured that my previous return was filed correctly!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3984
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is alright Turbo Tax was convenient to use. One major thing Turbo Tax could improve is providing a better breakdown of tax I owe in the review. For example, I want to know, in the total I owe, how much is for W2 income I earned and how much is for investment gains I had. Percentage for each category makes it easy to understand. My turbo tax expert Hudu answered all questions I had and he is great.
Date published: 2022-03-26
Rated 5 out of 5 by from Enjoy using TurboTax Easy yo use with the step by step instructions!!!!
Date published: 2022-03-26
Rated 4 out of 5 by from Have Used Turbo Tax for Several Years We were using a different tax package through our broker, but it was sold and dropped support for farms. TurboTax met our need. One year we had an unusual Schedule K Section 179 depreciation pass-through that the on-line version would not handle -- a helpful person at TurboTax gave us a copy of the desktop version, which worked. I've purchased the desktop version ever since. This year, I made a mistake in entering some data and thought that I would have to go to the on-line version, because the bad data was added into our income, but it was not listed where I could delete it. Finally, I deleted everything in that section, then re-entered the correct data -- thankfully, the bad data was finally gone. That was frustrating, but in the end, it did work. Our taxes are not simple -- if I didn't have confidence that I can get it done with Turbo Tax, even if it is occasionally a struggle, I would reluctantly have to find an outsider to do it at significantly more expense.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax works Easy to use and many resources to help you out of confusing or unclear situations. The ability to transfer info from one year to the next is a great plus. I did find a couple of places where I got an incorrect error message but the number that I wanted was accepted anyway.
Date published: 2022-03-26
Rated 5 out of 5 by from Great Great Completed in 2 hours Will use next year and every year
Date published: 2022-03-26
Rated 5 out of 5 by from turbo tax is very simple been using turbo tax for years and they couldnt make it any easier than they do
Date published: 2022-03-26
Rated 5 out of 5 by from So easy to use Instructions were clear and easy to follow. I can't say it was fun but doing my taxes this is very easy.
Date published: 2022-03-26
Rated 5 out of 5 by from Really great experience with TurboTax Full Service It's easy to start and participate in. Clear and direct process.
Date published: 2022-03-26
Rated 5 out of 5 by from Loved working with Shauna Answered all my questions! Shauna was very helpful and got me a discount code so that it was completely free to file!
Date published: 2022-03-26
Rated 5 out of 5 by from Catie was awesome! Catie answered every question I had, was prompt, responsive, and incredibly knowledgable. Could not have asked for a better experience! In fact - she even went back and ensured that my previous return was filed correctly!
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3984