TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from good but would not give me the one free state efil It was frustrating not being able to get the one free state efile I paid for with my Turbotax Premier licence.
Date published: 2022-03-26
Rated 5 out of 5 by from Three hours and done! Accessible information, logical to follow, easy to review!
Date published: 2022-03-26
Rated 5 out of 5 by from TURBO TAX GREAT EXPRANCE AND GUIDANCE THROUGH THE PROCESS WITH A UNDERSTANDING
Date published: 2022-03-26
Rated 5 out of 5 by from John Was Great! John took the time to look at my complex tax situation in 2021 and worked through 2 state returns and my federal return with no issues, kept me informed throughout the process, and even offered to assist with any follow-up questions. Excellent service.
Date published: 2022-03-26
Rated 4 out of 5 by from I'm having a serious problem with Turbo Tax. Unable to print returns. "Print Tax return for mailing" Click Returns to Mail. Lists forms.Options giiven are Save as PDF, Preview Print Copy, Cancel. There is no selection for PRINT. Similarly for Print for your records. He program updated Adobe Acrobat to 64b, but Turbo Tax doesn't write to Adobe Acrobat. HELP
Date published: 2022-03-26
Rated 4 out of 5 by from Easy Filing Using Turbo Tax is a stress free way to file my own taxes.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo tax is user friendly software, and I love it Easy and convenient to use software, and recommends which is better filing status for users
Date published: 2022-03-26
Rated 4 out of 5 by from Don't make me repeat entries when I want to edit. I go back and look at all of my entries to doublecheck. If I've already checked a box (or circle), I shouldn't have to re-enter that check.
Date published: 2022-03-26
Rated 1 out of 5 by from Misleading Once you select TurboTax Live or any add ons you can not get out of them. There is no option to go back to something more affordable and you end up paying for a service you don't even use. Not worth it. I tried to get help and the website made me restart the whole process four times so I never got an anwer. Waste of money.
Date published: 2022-03-26
Rated 5 out of 5 by from Live Full Service is fantastic! I was going to transition from an external tax service to self-service Turbo tax this year. However, during me working on filing by myself, I ran into an issue and I was not sure as to how to solve that issue. I was thinking of getting live help, but somehow I felt more comfortable to have someone take over and completely do the filing on my behalf. The cost of Turbotax live service compared to the service that i used was 1/6th of what i paid last year and was only 4 times the self-service cost and hence the mathematics helped me decide on live tax service. I was a little bit concerned when I had an earlier match with an advisor but that advisor moved away and we got the help from Julio who did our taxes. Julio was professional, communicated real well, was open to getting on calls (we got to one where we provided clarity) and did a great job with taxes. Overall, I came away very impressed with the quality of the person that helped us and the relative ease I could do this with Turbotax.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3977
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from good but would not give me the one free state efil It was frustrating not being able to get the one free state efile I paid for with my Turbotax Premier licence.
Date published: 2022-03-26
Rated 5 out of 5 by from Three hours and done! Accessible information, logical to follow, easy to review!
Date published: 2022-03-26
Rated 5 out of 5 by from TURBO TAX GREAT EXPRANCE AND GUIDANCE THROUGH THE PROCESS WITH A UNDERSTANDING
Date published: 2022-03-26
Rated 5 out of 5 by from John Was Great! John took the time to look at my complex tax situation in 2021 and worked through 2 state returns and my federal return with no issues, kept me informed throughout the process, and even offered to assist with any follow-up questions. Excellent service.
Date published: 2022-03-26
Rated 4 out of 5 by from I'm having a serious problem with Turbo Tax. Unable to print returns. "Print Tax return for mailing" Click Returns to Mail. Lists forms.Options giiven are Save as PDF, Preview Print Copy, Cancel. There is no selection for PRINT. Similarly for Print for your records. He program updated Adobe Acrobat to 64b, but Turbo Tax doesn't write to Adobe Acrobat. HELP
Date published: 2022-03-26
Rated 4 out of 5 by from Easy Filing Using Turbo Tax is a stress free way to file my own taxes.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo tax is user friendly software, and I love it Easy and convenient to use software, and recommends which is better filing status for users
Date published: 2022-03-26
Rated 4 out of 5 by from Don't make me repeat entries when I want to edit. I go back and look at all of my entries to doublecheck. If I've already checked a box (or circle), I shouldn't have to re-enter that check.
Date published: 2022-03-26
Rated 1 out of 5 by from Misleading Once you select TurboTax Live or any add ons you can not get out of them. There is no option to go back to something more affordable and you end up paying for a service you don't even use. Not worth it. I tried to get help and the website made me restart the whole process four times so I never got an anwer. Waste of money.
Date published: 2022-03-26
Rated 5 out of 5 by from Live Full Service is fantastic! I was going to transition from an external tax service to self-service Turbo tax this year. However, during me working on filing by myself, I ran into an issue and I was not sure as to how to solve that issue. I was thinking of getting live help, but somehow I felt more comfortable to have someone take over and completely do the filing on my behalf. The cost of Turbotax live service compared to the service that i used was 1/6th of what i paid last year and was only 4 times the self-service cost and hence the mathematics helped me decide on live tax service. I was a little bit concerned when I had an earlier match with an advisor but that advisor moved away and we got the help from Julio who did our taxes. Julio was professional, communicated real well, was open to getting on calls (we got to one where we provided clarity) and did a great job with taxes. Overall, I came away very impressed with the quality of the person that helped us and the relative ease I could do this with Turbotax.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3977