TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from TurboTax Has Problems The "Start where you left off" feature is flawed. I usually had to annoyingly repeat screens I'd seen before on multiple occasions. Also, I've been using Turbotax for over a decade, yet some of my most basic info (even from last year) was not simply transferred to this year (like what bank I wanted the refund to be deposited in). I should not have to reenter that kind of information.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is a great way to do taxes Turbo tax was self explained. I know my taxes are completed, no more worries.
Date published: 2021-02-22
Rated 4 out of 5 by from Problems running program It has been very hard to get program to run properly. LOTS OF HANG UPS AND START OVERS. Never had happened before. Don't know what was wrong this time.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Is Awesome TurbTax was convenient and easy to follow. I was able to receive my refund in a timely manner.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is so easy. This is a great way to do your taxes. So easy to file on turbo.
Date published: 2021-02-22
Rated 5 out of 5 by from Absolutely flawless experience Product is awesome, it makes the entire process so easy. I liked the feature of stimulus payment that was included this year.
Date published: 2021-02-22
Rated 3 out of 5 by from R\esetting Password I had trouble resetting my password. The program seemed it was going in circles. I would reset it and then it told me my password was invalid, even though I did what was said. Also I had to pay $20 to send my state taxes by e-filing them. I thought this was included in the cost I paid for both federal and state taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax #1 for ME I've used TurboTax for many years and have not been disappointed. This was the first year I needed help for your experts. I was able to fine what I needed before the expert did but he did guide me in the general direction.
Date published: 2021-02-22
Rated 3 out of 5 by from Not so happy My tax situation has changed dramatically in 2020 due to investments. I started using turbotax a few years back when I did not have investments and it was rather easy, now that I have a 1099B it got a lot more hard to file. Next time I will probably go in person with an expert to get the most out of my tax situation.
Date published: 2021-02-22
Rated 3 out of 5 by from Eh. Easy enough to use. Not impressed that it costs $40 to use my tax return to pay.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3966
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax Has Problems The "Start where you left off" feature is flawed. I usually had to annoyingly repeat screens I'd seen before on multiple occasions. Also, I've been using Turbotax for over a decade, yet some of my most basic info (even from last year) was not simply transferred to this year (like what bank I wanted the refund to be deposited in). I should not have to reenter that kind of information.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is a great way to do taxes Turbo tax was self explained. I know my taxes are completed, no more worries.
Date published: 2021-02-22
Rated 4 out of 5 by from Problems running program It has been very hard to get program to run properly. LOTS OF HANG UPS AND START OVERS. Never had happened before. Don't know what was wrong this time.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Is Awesome TurbTax was convenient and easy to follow. I was able to receive my refund in a timely manner.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is so easy. This is a great way to do your taxes. So easy to file on turbo.
Date published: 2021-02-22
Rated 5 out of 5 by from Absolutely flawless experience Product is awesome, it makes the entire process so easy. I liked the feature of stimulus payment that was included this year.
Date published: 2021-02-22
Rated 3 out of 5 by from R\esetting Password I had trouble resetting my password. The program seemed it was going in circles. I would reset it and then it told me my password was invalid, even though I did what was said. Also I had to pay $20 to send my state taxes by e-filing them. I thought this was included in the cost I paid for both federal and state taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax #1 for ME I've used TurboTax for many years and have not been disappointed. This was the first year I needed help for your experts. I was able to fine what I needed before the expert did but he did guide me in the general direction.
Date published: 2021-02-22
Rated 3 out of 5 by from Not so happy My tax situation has changed dramatically in 2020 due to investments. I started using turbotax a few years back when I did not have investments and it was rather easy, now that I have a 1099B it got a lot more hard to file. Next time I will probably go in person with an expert to get the most out of my tax situation.
Date published: 2021-02-22
Rated 3 out of 5 by from Eh. Easy enough to use. Not impressed that it costs $40 to use my tax return to pay.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3966