TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from too slow to open and upgrades every time you open it takes 5 minutes just to open the program because it always upgrades even if i just closed the program 2 hours ago. Annoying waste of time Also always trying to upsell and get your personal info to sell you more products.
Date published: 2022-03-27
Rated 4 out of 5 by from Easy to use, but hate all the cost increases. TurboTax is easy to use for tax filing. But the pricing model is misleading. I did not like being asked to pay $45 for each state (needed 4) then an additional $25 to file electronically. They include include electronic filing with federal, seems like the states would want that to be included as well.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is awsome She did an amazing job helping me to figure out why my state taxes was being rejected
Date published: 2022-03-27
Rated 3 out of 5 by from State is not working right Federal Taxes were fine. once I got to state, it would not let me input property taxes
Date published: 2022-03-27
Rated 5 out of 5 by from good very very very very very very very very very very very very good
Date published: 2022-03-27
Rated 5 out of 5 by from Oh yes it is... Filed my taxes and came up with an error that kept me from filing electronically. Made a request for assistance and I was immediately was answered by great customer service and concise information that lead me to getting everything done. Flawless.
Date published: 2022-03-27
Rated 5 out of 5 by from Great Experience with tax return easy to use. The instructions were well laid out. Will use again.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is Great!!!! Have used Turbo Tax for 2 years now and they are amazing. Very user friendly!!!
Date published: 2022-03-27
Rated 4 out of 5 by from Had some problems Every time I updated Turbotax it dumped all my info and required me to start over. The Intuit Rep had me reload Turbotax. It still did it. She advised me to not close TurboTax or upgrade until the filing was complete. I did that, but the filing was invalidated because TurbotTax needed an upgrade. I made a CD ROM of the file and did the update. Turbotax tried to start a new return, but I clicked the FILE tab and it took me back to the completed forms and filing was successful. Almost thought I lost it all again, and that would have been a disaster.
Date published: 2022-03-27
Rated 5 out of 5 by from Very accessible Tax experts were very friendly and helpful, will definitely recommend to friends and family
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3944
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from too slow to open and upgrades every time you open it takes 5 minutes just to open the program because it always upgrades even if i just closed the program 2 hours ago. Annoying waste of time Also always trying to upsell and get your personal info to sell you more products.
Date published: 2022-03-27
Rated 4 out of 5 by from Easy to use, but hate all the cost increases. TurboTax is easy to use for tax filing. But the pricing model is misleading. I did not like being asked to pay $45 for each state (needed 4) then an additional $25 to file electronically. They include include electronic filing with federal, seems like the states would want that to be included as well.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is awsome She did an amazing job helping me to figure out why my state taxes was being rejected
Date published: 2022-03-27
Rated 3 out of 5 by from State is not working right Federal Taxes were fine. once I got to state, it would not let me input property taxes
Date published: 2022-03-27
Rated 5 out of 5 by from good very very very very very very very very very very very very good
Date published: 2022-03-27
Rated 5 out of 5 by from Oh yes it is... Filed my taxes and came up with an error that kept me from filing electronically. Made a request for assistance and I was immediately was answered by great customer service and concise information that lead me to getting everything done. Flawless.
Date published: 2022-03-27
Rated 5 out of 5 by from Great Experience with tax return easy to use. The instructions were well laid out. Will use again.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is Great!!!! Have used Turbo Tax for 2 years now and they are amazing. Very user friendly!!!
Date published: 2022-03-27
Rated 4 out of 5 by from Had some problems Every time I updated Turbotax it dumped all my info and required me to start over. The Intuit Rep had me reload Turbotax. It still did it. She advised me to not close TurboTax or upgrade until the filing was complete. I did that, but the filing was invalidated because TurbotTax needed an upgrade. I made a CD ROM of the file and did the update. Turbotax tried to start a new return, but I clicked the FILE tab and it took me back to the completed forms and filing was successful. Almost thought I lost it all again, and that would have been a disaster.
Date published: 2022-03-27
Rated 5 out of 5 by from Very accessible Tax experts were very friendly and helpful, will definitely recommend to friends and family
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3944