TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Not Happy Turbo Tax software issues prevented my state return to be accepted. $118 and there is a problem.
Date published: 2021-02-19
Rated 5 out of 5 by from Very good software and always improving...I hope My only issue is, I had a state return rejected due to an error in the Turbo Tax software. The refund amount didn't change. It would be nice to know more specifically what the error was.
Date published: 2021-02-19
Rated 5 out of 5 by from Definitely easy to use Been using turbo for about 6 years now and its made doing my taxes way easier the trying to understand it all by myself
Date published: 2021-02-19
Rated 3 out of 5 by from Help methods The only help method that was successful for me was the "Specialist call me". If I call the specialist it is the same as using the "chat now" on the screen. The answers are off topic and just computer generated. My VA tax had to be re-sent because of an error in the software. I also had two circumstances when I clicked on a selection, but the button wasn't activated. I tried to change my phone number in the Security section and the software wouldn't allow it. This is my eighth year using TurboTax and I might have to reconsider if I have a ninth year experience.
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy I like turbo tax convenient and easy. Saves information each year.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbotax is awesome Took me awhile but I finally made it through. Had a little trouble with the state but I made it!
Date published: 2021-02-19
Rated 2 out of 5 by from Taxes were rejected "due to an error in our system My state taxes were rejected because of an error in TurboTax's system. Doesn't give me a lot of faith in what else the system is doing.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is great I love using Turbo Tax it's so ease to understand.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax This is my first time ever filing and turbo tax helped me out a lot. I will continue to do business with you all and I will tell others about my progress.
Date published: 2021-02-19
Rated 5 out of 5 by from Yes Good just took time see you next year at the same time
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3941
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not Happy Turbo Tax software issues prevented my state return to be accepted. $118 and there is a problem.
Date published: 2021-02-19
Rated 5 out of 5 by from Very good software and always improving...I hope My only issue is, I had a state return rejected due to an error in the Turbo Tax software. The refund amount didn't change. It would be nice to know more specifically what the error was.
Date published: 2021-02-19
Rated 5 out of 5 by from Definitely easy to use Been using turbo for about 6 years now and its made doing my taxes way easier the trying to understand it all by myself
Date published: 2021-02-19
Rated 3 out of 5 by from Help methods The only help method that was successful for me was the "Specialist call me". If I call the specialist it is the same as using the "chat now" on the screen. The answers are off topic and just computer generated. My VA tax had to be re-sent because of an error in the software. I also had two circumstances when I clicked on a selection, but the button wasn't activated. I tried to change my phone number in the Security section and the software wouldn't allow it. This is my eighth year using TurboTax and I might have to reconsider if I have a ninth year experience.
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy I like turbo tax convenient and easy. Saves information each year.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbotax is awesome Took me awhile but I finally made it through. Had a little trouble with the state but I made it!
Date published: 2021-02-19
Rated 2 out of 5 by from Taxes were rejected "due to an error in our system My state taxes were rejected because of an error in TurboTax's system. Doesn't give me a lot of faith in what else the system is doing.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is great I love using Turbo Tax it's so ease to understand.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax This is my first time ever filing and turbo tax helped me out a lot. I will continue to do business with you all and I will tell others about my progress.
Date published: 2021-02-19
Rated 5 out of 5 by from Yes Good just took time see you next year at the same time
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3941