TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Trouble with the CARES charitable Contributions TT wouldn't allow my cash contributions. It seemed to want me to put $0, when I was allowed $600. I kept trying to change the number and request help but there was no useful help. I had to search outside of TT and there was still not much help. Ultimately, I fixed it. I was asked how much Cash early on. Later I was asked for my charities. I entered cash and household items. The cash (excluding household items) in this section didn't equal my initial number, since I found another receipt. So once I got both numbers equal, I was allowed to continue.
Date published: 2022-03-27
Rated 1 out of 5 by from I WILL PROBABLY FILE ANOTHER WAY NEXT YEAR I am not happy with the amount of money Turbo Tax charges to file. I will probably file another way next year. System is also quite slow.
Date published: 2022-03-27
Rated 5 out of 5 by from Thank you I was always afraid of doing my taxes, and never understood it until turbotax system. They provide a step by step guide to complete your business and home taxes. thanks.
Date published: 2022-03-27
Rated 3 out of 5 by from Makes repeat years easy Think the price is getting a little expensive and when I see offers for doing TurboTax free I wonder why i'm buying it.
Date published: 2022-03-27
Rated 5 out of 5 by from Easiest Tax year ever I have used turbo tax for years and decided to use full service this year due to some extra things we had to file and it was the best decision I could have made
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is easy to use! Turbo Tax is easy to use. Data is stored year after year so I don't need to look old info. Step by step makes it easy and everything is easily explained.
Date published: 2022-03-27
Rated 3 out of 5 by from Turbo Tax returning user I used TurboTax years ago, but switched to TaxAct on the recommendation of a friend, and used it for years. Now, I'm back to TurboTax, at the recommendation of family, and find it a little easier to use. What I don't like is that I had to pay extra for the Premium because I had to show my meager stocks. I had to pay an extra $89 to show I lost $113. Now I'm out $202. My total fee to use TurboTax was $182, but with a $15 discount from my credit union I paid $167. $202+$167=$369 on total losses. It's not much to some, but it it is to me, and more than my entire State return by week's worth of groceries. I understand the risk I take with stocks, but I shouldn't have to pay $89 for 2-3 "pages" of the program. Half that is more reasonable.
Date published: 2022-03-27
Rated 3 out of 5 by from There was an annoying bug there was a bug, reporting an error on form 8812, related to Child support, where we did not specify dependent children. It wook me two hours to find the relevant information. It was reported by several users as a bug. The online chat support was a completely useless waste of time.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is Super Easy to file. Great checking and auto file audit checking
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome as always Great experience! Highly recommend. Easy to use and explanations are easy to understand.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3934
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Trouble with the CARES charitable Contributions TT wouldn't allow my cash contributions. It seemed to want me to put $0, when I was allowed $600. I kept trying to change the number and request help but there was no useful help. I had to search outside of TT and there was still not much help. Ultimately, I fixed it. I was asked how much Cash early on. Later I was asked for my charities. I entered cash and household items. The cash (excluding household items) in this section didn't equal my initial number, since I found another receipt. So once I got both numbers equal, I was allowed to continue.
Date published: 2022-03-27
Rated 1 out of 5 by from I WILL PROBABLY FILE ANOTHER WAY NEXT YEAR I am not happy with the amount of money Turbo Tax charges to file. I will probably file another way next year. System is also quite slow.
Date published: 2022-03-27
Rated 5 out of 5 by from Thank you I was always afraid of doing my taxes, and never understood it until turbotax system. They provide a step by step guide to complete your business and home taxes. thanks.
Date published: 2022-03-27
Rated 3 out of 5 by from Makes repeat years easy Think the price is getting a little expensive and when I see offers for doing TurboTax free I wonder why i'm buying it.
Date published: 2022-03-27
Rated 5 out of 5 by from Easiest Tax year ever I have used turbo tax for years and decided to use full service this year due to some extra things we had to file and it was the best decision I could have made
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is easy to use! Turbo Tax is easy to use. Data is stored year after year so I don't need to look old info. Step by step makes it easy and everything is easily explained.
Date published: 2022-03-27
Rated 3 out of 5 by from Turbo Tax returning user I used TurboTax years ago, but switched to TaxAct on the recommendation of a friend, and used it for years. Now, I'm back to TurboTax, at the recommendation of family, and find it a little easier to use. What I don't like is that I had to pay extra for the Premium because I had to show my meager stocks. I had to pay an extra $89 to show I lost $113. Now I'm out $202. My total fee to use TurboTax was $182, but with a $15 discount from my credit union I paid $167. $202+$167=$369 on total losses. It's not much to some, but it it is to me, and more than my entire State return by week's worth of groceries. I understand the risk I take with stocks, but I shouldn't have to pay $89 for 2-3 "pages" of the program. Half that is more reasonable.
Date published: 2022-03-27
Rated 3 out of 5 by from There was an annoying bug there was a bug, reporting an error on form 8812, related to Child support, where we did not specify dependent children. It wook me two hours to find the relevant information. It was reported by several users as a bug. The online chat support was a completely useless waste of time.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is Super Easy to file. Great checking and auto file audit checking
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome as always Great experience! Highly recommend. Easy to use and explanations are easy to understand.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3934