TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Amazing For it being my first time filing, I am glad that I chose TurboTax to file. It was very efficient and easy to use.
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome Easy and awesome way to file. That's it that's all
Date published: 2022-03-27
Rated 4 out of 5 by from 2021 Full Service This is my first exposure to TT. Went fine! My filing is a bit complex and Daniella was helpful in steering me through the documents required. I have not yet reviewed the completed filing with her so I have no feedback on the completed filing as of yet.
Date published: 2022-03-27
Rated 1 out of 5 by from Don't bother I've used turbo tax for years without issues. This year I finally had an issue and tried resolving it without any success whatsoever. The problem occurred when I tried to efile. I paid to file and hit submit and then was told it would not transmit. I tried updating the product and rebooting. same issue, I googled and found MANY others had similar issues. Two theories were prominent. The first was that intuit no longer supported free efiling which kind of defeats the point of having it for me. The second was that you could file the federal and the issue was the state filing. I tried this and Iwas able to e-file the federal but still unable to file the state. I dialed the only phone number available for support since you only find out about this issue AFTER you pay the $25 dollars to efile THEN you hit transmit. So the payment is gone and I am unable to file the state by efile and so I tried calling to find out how to get a refund. I tried for 2 hours trying to use the auto phone system to connect with a live agent. WHAT a worthless system!! The robot voice seems unable to get your enunciated letters and after several attempts will say it's connecting you to a live agent and then you get silence and no-one. So in order to get my $25 dollars back and warn others I will do the following. I will not buy anymore turbo tax products and switch to another tax software. I will NOT recommend this product to anyone from here on out. All that could be easily avoided if you could actually talk to someone that could help. So in summary the product is average and the support is awful. - Don't buy this product.
Date published: 2022-03-27
Rated 5 out of 5 by from EASY TO USE THE PROGRAM IS THOROUGH, ACCURATE, AND VERY EASY TO USE.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax works Easy to use and great help program when needed. would have given 5 stars but got charged for one state tax e-file, was always free for one state return .
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo tax is great Was easy to use app and thoroughly explained each step
Date published: 2022-03-27
Rated 5 out of 5 by from it was easy it was good , did not have any problems with turbo tax.
Date published: 2022-03-27
Rated 3 out of 5 by from Im a little disappointed Turbo Tax is convenient, but I never had a choice or saw anything that said FREE - go here for free. But I always hear how you can file for FREE. I thought I was papying 54.00 at the end and instead my bill just to file, well I paid 222.00 to file so Im not sure I will use in the future.
Date published: 2022-03-27
Rated 5 out of 5 by from Easiest Tax Program To Use!! Turbo Tax is extremely easy to use. Within the program there are answers to any of the questions that you may have when completing your taxes. There are also experts available if you need them. Very intuitive software that helps you to get your taxes done quickly and without errors.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3932
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing For it being my first time filing, I am glad that I chose TurboTax to file. It was very efficient and easy to use.
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome Easy and awesome way to file. That's it that's all
Date published: 2022-03-27
Rated 4 out of 5 by from 2021 Full Service This is my first exposure to TT. Went fine! My filing is a bit complex and Daniella was helpful in steering me through the documents required. I have not yet reviewed the completed filing with her so I have no feedback on the completed filing as of yet.
Date published: 2022-03-27
Rated 1 out of 5 by from Don't bother I've used turbo tax for years without issues. This year I finally had an issue and tried resolving it without any success whatsoever. The problem occurred when I tried to efile. I paid to file and hit submit and then was told it would not transmit. I tried updating the product and rebooting. same issue, I googled and found MANY others had similar issues. Two theories were prominent. The first was that intuit no longer supported free efiling which kind of defeats the point of having it for me. The second was that you could file the federal and the issue was the state filing. I tried this and Iwas able to e-file the federal but still unable to file the state. I dialed the only phone number available for support since you only find out about this issue AFTER you pay the $25 dollars to efile THEN you hit transmit. So the payment is gone and I am unable to file the state by efile and so I tried calling to find out how to get a refund. I tried for 2 hours trying to use the auto phone system to connect with a live agent. WHAT a worthless system!! The robot voice seems unable to get your enunciated letters and after several attempts will say it's connecting you to a live agent and then you get silence and no-one. So in order to get my $25 dollars back and warn others I will do the following. I will not buy anymore turbo tax products and switch to another tax software. I will NOT recommend this product to anyone from here on out. All that could be easily avoided if you could actually talk to someone that could help. So in summary the product is average and the support is awful. - Don't buy this product.
Date published: 2022-03-27
Rated 5 out of 5 by from EASY TO USE THE PROGRAM IS THOROUGH, ACCURATE, AND VERY EASY TO USE.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax works Easy to use and great help program when needed. would have given 5 stars but got charged for one state tax e-file, was always free for one state return .
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo tax is great Was easy to use app and thoroughly explained each step
Date published: 2022-03-27
Rated 5 out of 5 by from it was easy it was good , did not have any problems with turbo tax.
Date published: 2022-03-27
Rated 3 out of 5 by from Im a little disappointed Turbo Tax is convenient, but I never had a choice or saw anything that said FREE - go here for free. But I always hear how you can file for FREE. I thought I was papying 54.00 at the end and instead my bill just to file, well I paid 222.00 to file so Im not sure I will use in the future.
Date published: 2022-03-27
Rated 5 out of 5 by from Easiest Tax Program To Use!! Turbo Tax is extremely easy to use. Within the program there are answers to any of the questions that you may have when completing your taxes. There are also experts available if you need them. Very intuitive software that helps you to get your taxes done quickly and without errors.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3932