TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Installation problems were extreme After using Turbo Tax for at least 20 years this has to be my worst experience. The installation of the software was difficult. I had to close my virus program to even get it to install. Then it kept updating the program even after it had just updated. During Smart Check it would tray to update the program and go into a loop of updates that never completed. Finally removed and reinstalled the program. Then it wanted me to buy the state program even though my software was to include 1 state. After restarting the computer and running Turbo Tax again it suddenly started working properly. It was a bad experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Great So simple and easy to do for a simple return. Will use again.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use fast and easy to use. done in a flash. used for years
Date published: 2021-02-22
Rated 5 out of 5 by from Super Easy Best Taxes process ever! HR Block is bunk and too long to do.
Date published: 2021-02-22
Rated 5 out of 5 by from first time user, loved it This was my first time ever doing my own taxes, this program made it very easy.
Date published: 2021-02-22
Rated 4 out of 5 by from Good Service Daisy Duke was very helpful I would recommend that you have one of there tax experts to help you.
Date published: 2021-02-22
Rated 1 out of 5 by from 1040/1040SR Wks Charitable Deductions!!!!!!!!!!!!! I had no charitable deductions this year, yet TurboTax would not allow me to leave the box blank, or to type in any number saying that the number was either too large or unacceptable, After doing some google research I learned that this is a common problem this year. TurboTax professionals were responding on forums with good answers that unfortunately didnt work either. Eventually I guessed 10$ and TurboTax FINALLY LET ME E-FILE, after waiting weeks and wasting hours I was finally allowed to submit, no thanks to Turbo Tax. This is the first year that I have had to file ebay sales as self employment which triggered the problems, but this was purely a problem with software that I was not alone in dealing with.
Date published: 2021-02-22
Rated 5 out of 5 by from Fast and easy Fast and Easy as well as thorough. Found all the appropriate deductions and Public Safety Officer tax issues relating to deductions, credits
Date published: 2021-02-22
Rated 5 out of 5 by from Totally the Best ! Each Year TurboTax does excellent updates , asked more questions , impresses with faster completion software design.
Date published: 2021-02-22
Rated 5 out of 5 by from Ease of Use makes life EASIER! Given the year of challenges we've had, having challenges filing taxes is the very last thing you want to worry about! TurboTax took the stress out of preparing my taxes at home by checking and double checking that every option to maximize my refund was explored. Almost al of the work was done for me! This is my third year returning and they never fail to leave me satisfied!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3932
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Installation problems were extreme After using Turbo Tax for at least 20 years this has to be my worst experience. The installation of the software was difficult. I had to close my virus program to even get it to install. Then it kept updating the program even after it had just updated. During Smart Check it would tray to update the program and go into a loop of updates that never completed. Finally removed and reinstalled the program. Then it wanted me to buy the state program even though my software was to include 1 state. After restarting the computer and running Turbo Tax again it suddenly started working properly. It was a bad experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Great So simple and easy to do for a simple return. Will use again.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use fast and easy to use. done in a flash. used for years
Date published: 2021-02-22
Rated 5 out of 5 by from Super Easy Best Taxes process ever! HR Block is bunk and too long to do.
Date published: 2021-02-22
Rated 5 out of 5 by from first time user, loved it This was my first time ever doing my own taxes, this program made it very easy.
Date published: 2021-02-22
Rated 4 out of 5 by from Good Service Daisy Duke was very helpful I would recommend that you have one of there tax experts to help you.
Date published: 2021-02-22
Rated 1 out of 5 by from 1040/1040SR Wks Charitable Deductions!!!!!!!!!!!!! I had no charitable deductions this year, yet TurboTax would not allow me to leave the box blank, or to type in any number saying that the number was either too large or unacceptable, After doing some google research I learned that this is a common problem this year. TurboTax professionals were responding on forums with good answers that unfortunately didnt work either. Eventually I guessed 10$ and TurboTax FINALLY LET ME E-FILE, after waiting weeks and wasting hours I was finally allowed to submit, no thanks to Turbo Tax. This is the first year that I have had to file ebay sales as self employment which triggered the problems, but this was purely a problem with software that I was not alone in dealing with.
Date published: 2021-02-22
Rated 5 out of 5 by from Fast and easy Fast and Easy as well as thorough. Found all the appropriate deductions and Public Safety Officer tax issues relating to deductions, credits
Date published: 2021-02-22
Rated 5 out of 5 by from Totally the Best ! Each Year TurboTax does excellent updates , asked more questions , impresses with faster completion software design.
Date published: 2021-02-22
Rated 5 out of 5 by from Ease of Use makes life EASIER! Given the year of challenges we've had, having challenges filing taxes is the very last thing you want to worry about! TurboTax took the stress out of preparing my taxes at home by checking and double checking that every option to maximize my refund was explored. Almost al of the work was done for me! This is my third year returning and they never fail to leave me satisfied!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3932