TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Turbo tax The app never loads. I have to do it through web browser and makes it near impossible to change things. Keeps asking for upgrades when not wanted.
Date published: 2021-02-16
Rated 3 out of 5 by from review Most of the features are good, I am a little reluctant to the ease of review and the help pages.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax is accurate and completely safe to use OMG!! I think I was able to work with a great tax preparer. He really took the timeto help me review my return and make sure everything was correct.
Date published: 2021-02-16
Rated 1 out of 5 by from A lot of bugs this year I have been using Turbotax for the last 6 years and this was the first year that I had to redo my tax return about five times, every time the info exactly the same, before it would accept my efile. It kept saying transmission failed and said I wasnt entitled to efile certain formsets. Well apparently I was entitled to efile the formsets because on attempt number 5 it efiled it for me. Took me like 3 hours this year when it usually only takes 30 minutes with turbotax in past years. Not impressed at all.
Date published: 2021-02-16
Rated 5 out of 5 by from Great Experience. Great for Simple Filing. Nicely explained all little things that we need to understand.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax is easy and fun TurboTax was very easy to do it yourself and they also have on hand Representatives who are very polite and knowledgeable to help you along in the rough areas.
Date published: 2021-02-16
Rated 3 out of 5 by from Do not trust, verify documents with imports I would have overpaid if I didn't check my documents with imports. Etrade in particular wasn't even close. They used wrong lines and the results was a gain to the actual loss I had resulting in lower taxes
Date published: 2021-02-16
Rated 5 out of 5 by from TurboTax is awesome Awesome experience like normal... 15 yrs now using TurboTax
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax the best to understand It's great and understanding and not so confusing they are trustworthy and I would recommend turbotax to anyone and everyone
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is the Best way to file your own taxes! My husband and I are very pleased with our first time filing our family taxes with Turbo Tax. We had the pleasure of receiving a call from Robert with 30 years of experience. He was able to share our screen and patiently reviewed our complete tax forms. He was professional, understanding and supportive. All our questions were thoroughly and kindly answered. He gave us peace of mind in trusting the process. Robert is definitely an asset to this important platform. Special thanks to Robert and Turbo Tax for providing such a helpful staff and easy to use tax program! Milagros And Gregory
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3921
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo tax The app never loads. I have to do it through web browser and makes it near impossible to change things. Keeps asking for upgrades when not wanted.
Date published: 2021-02-16
Rated 3 out of 5 by from review Most of the features are good, I am a little reluctant to the ease of review and the help pages.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax is accurate and completely safe to use OMG!! I think I was able to work with a great tax preparer. He really took the timeto help me review my return and make sure everything was correct.
Date published: 2021-02-16
Rated 1 out of 5 by from A lot of bugs this year I have been using Turbotax for the last 6 years and this was the first year that I had to redo my tax return about five times, every time the info exactly the same, before it would accept my efile. It kept saying transmission failed and said I wasnt entitled to efile certain formsets. Well apparently I was entitled to efile the formsets because on attempt number 5 it efiled it for me. Took me like 3 hours this year when it usually only takes 30 minutes with turbotax in past years. Not impressed at all.
Date published: 2021-02-16
Rated 5 out of 5 by from Great Experience. Great for Simple Filing. Nicely explained all little things that we need to understand.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax is easy and fun TurboTax was very easy to do it yourself and they also have on hand Representatives who are very polite and knowledgeable to help you along in the rough areas.
Date published: 2021-02-16
Rated 3 out of 5 by from Do not trust, verify documents with imports I would have overpaid if I didn't check my documents with imports. Etrade in particular wasn't even close. They used wrong lines and the results was a gain to the actual loss I had resulting in lower taxes
Date published: 2021-02-16
Rated 5 out of 5 by from TurboTax is awesome Awesome experience like normal... 15 yrs now using TurboTax
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax the best to understand It's great and understanding and not so confusing they are trustworthy and I would recommend turbotax to anyone and everyone
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is the Best way to file your own taxes! My husband and I are very pleased with our first time filing our family taxes with Turbo Tax. We had the pleasure of receiving a call from Robert with 30 years of experience. He was able to share our screen and patiently reviewed our complete tax forms. He was professional, understanding and supportive. All our questions were thoroughly and kindly answered. He gave us peace of mind in trusting the process. Robert is definitely an asset to this important platform. Special thanks to Robert and Turbo Tax for providing such a helpful staff and easy to use tax program! Milagros And Gregory
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3921