TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live Expert Excellent service the live agwnt was very patient and resolved my issue with my ipad app
Date published: 2023-04-10
Rated 5 out of 5 by from Quick, Fast, Efficient I always use TT, excellent, safe, efficient, and quick!
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo TAX makes filing your taxes easy. SIMPLE AND EASY TO PREPARE TAXES. Preparation fees has gone up.
Date published: 2023-04-10
Rated 5 out of 5 by from So helpful So helpful and easy and awesome thank y'all for existing
Date published: 2023-04-10
Rated 1 out of 5 by from worst experience ever using turbo tax The online version is confusing and difficult . There is an error where it will not file your return with internet explorer. It puts you in a loop telling you to update your e-mail on the info page, that does not exist. This is a known problem and still not fixed. I was ripping my hair out. It's hard to find the number for tech support, and when you call it there is a 45+ minute wait.
Date published: 2023-04-10
Rated 5 out of 5 by from awesome Turbo Tax is very user-friendly and very helpful. I love using this company to do my taxes yearly and I highly recommend this company to everyone.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is so great!! It is so convenient and quick, they help so much with filling out the forms. If it is not filed out correctly they send an email notifying within minutes! SO thankful for Turbotax!
Date published: 2023-04-10
Rated 4 out of 5 by from For years For years I have used turbo tax and I will investigate another option for next year. Although they make it easy it's gotten too expensive. When you don't make alot of money and you end up paying $119 because I have $10 in a retirement plan, that's crazy.
Date published: 2023-04-10
Rated 5 out of 5 by from Still the best deal! Every yearweuse them and have NEVER been disappointed and takes less that 2 hours!
Date published: 2023-04-10
Rated 3 out of 5 by from Turbotax - Can be improved! I have been using turbo-tax for for 20+ years. This is the first year I had to use to for more than one state. Here are my comments. Technical: 1. I had to do the return twice. Reason, after the first entry, W-2 and Moving expenses pages went blank not allowing me to review and/or edit. I had to reboot the PC to get the functionality back. My machine's OS is Win10 2. It does not do a logic test for dates I entered and left the earlier state. It ask same date questions couple time (apologies for not keeping track of exact locations) Business: In addition to purchase price of the turbo tax license there are multiple charges which are beyond excessive: 1. Second state: $35 2. Electronic filing charge for two states: $50
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3912
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live Expert Excellent service the live agwnt was very patient and resolved my issue with my ipad app
Date published: 2023-04-10
Rated 5 out of 5 by from Quick, Fast, Efficient I always use TT, excellent, safe, efficient, and quick!
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo TAX makes filing your taxes easy. SIMPLE AND EASY TO PREPARE TAXES. Preparation fees has gone up.
Date published: 2023-04-10
Rated 5 out of 5 by from So helpful So helpful and easy and awesome thank y'all for existing
Date published: 2023-04-10
Rated 1 out of 5 by from worst experience ever using turbo tax The online version is confusing and difficult . There is an error where it will not file your return with internet explorer. It puts you in a loop telling you to update your e-mail on the info page, that does not exist. This is a known problem and still not fixed. I was ripping my hair out. It's hard to find the number for tech support, and when you call it there is a 45+ minute wait.
Date published: 2023-04-10
Rated 5 out of 5 by from awesome Turbo Tax is very user-friendly and very helpful. I love using this company to do my taxes yearly and I highly recommend this company to everyone.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is so great!! It is so convenient and quick, they help so much with filling out the forms. If it is not filed out correctly they send an email notifying within minutes! SO thankful for Turbotax!
Date published: 2023-04-10
Rated 4 out of 5 by from For years For years I have used turbo tax and I will investigate another option for next year. Although they make it easy it's gotten too expensive. When you don't make alot of money and you end up paying $119 because I have $10 in a retirement plan, that's crazy.
Date published: 2023-04-10
Rated 5 out of 5 by from Still the best deal! Every yearweuse them and have NEVER been disappointed and takes less that 2 hours!
Date published: 2023-04-10
Rated 3 out of 5 by from Turbotax - Can be improved! I have been using turbo-tax for for 20+ years. This is the first year I had to use to for more than one state. Here are my comments. Technical: 1. I had to do the return twice. Reason, after the first entry, W-2 and Moving expenses pages went blank not allowing me to review and/or edit. I had to reboot the PC to get the functionality back. My machine's OS is Win10 2. It does not do a logic test for dates I entered and left the earlier state. It ask same date questions couple time (apologies for not keeping track of exact locations) Business: In addition to purchase price of the turbo tax license there are multiple charges which are beyond excessive: 1. Second state: $35 2. Electronic filing charge for two states: $50
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3912