TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Live was a life saving choice for me! I’m new to working in a different state than I live & the process & system of how taxes work in this situation is just confusing & frustrating to me. Having a TurboTaxLive expert not only complete my taxes correctly but then walk through them with me & explain things in a way I understand AND make suggestions & recommendations for things I can do in future years to help myself is such a relief & weight off my mind!!!! I’ll definitely be doing this option every year from now on!
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax Review I have a laptop that doesn't have a CD drive. I couldn't figure out how to download my copy from TurboTax without having to pay a second time. I bought an external CD drive but couldn't set it up. It kept driving me to other websites that were primarily Chinese...Once I got the downloaded version, I had no problems.
Date published: 2022-03-27
Rated 5 out of 5 by from Still love Turbo Tax! Online experts were so quick to chat answers to all of my questions.
Date published: 2022-03-27
Rated 4 out of 5 by from Works This worked well for me. Prefer over the past using an accountant.
Date published: 2022-03-27
Rated 3 out of 5 by from Great Service Everything went well. I did have hard time figuring out why I had business form because I worked for an agency and had to file a 1099-NEC and it threw me off but besides that it all went well
Date published: 2022-03-27
Rated 5 out of 5 by from Very easy to use Easy to use, explains the confusing stuff. Highly recommended!
Date published: 2022-03-27
Rated 5 out of 5 by from quick and easy quick and easy for a first time detailed explanation
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo is amazing Nothing is easier then turbo tax I got all my family to start using turbo tax
Date published: 2022-03-27
Rated 5 out of 5 by from What a relief; excellent service So easy with Turbo Tax; great help boxes; like free service
Date published: 2022-03-27
Rated 3 out of 5 by from So-so It took TurboTax Live Full Service over a month to complete our taxes. Our original expert was almost done with our taxes after over a week of working on them when she apparently left the company. A week of no communication goes by despite my several attempts to reach out and I was finally assigned a new tax expert Cynthia. Cynthia was wonderful and readily available to clearly communicate any questions or concerns we had during the process. Cynthia gets 10/10, however, the TurboTax live experience was sub par due to a flaky tax preparer and the amount of time it took for our taxes to get finished.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3896
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Live was a life saving choice for me! I’m new to working in a different state than I live & the process & system of how taxes work in this situation is just confusing & frustrating to me. Having a TurboTaxLive expert not only complete my taxes correctly but then walk through them with me & explain things in a way I understand AND make suggestions & recommendations for things I can do in future years to help myself is such a relief & weight off my mind!!!! I’ll definitely be doing this option every year from now on!
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax Review I have a laptop that doesn't have a CD drive. I couldn't figure out how to download my copy from TurboTax without having to pay a second time. I bought an external CD drive but couldn't set it up. It kept driving me to other websites that were primarily Chinese...Once I got the downloaded version, I had no problems.
Date published: 2022-03-27
Rated 5 out of 5 by from Still love Turbo Tax! Online experts were so quick to chat answers to all of my questions.
Date published: 2022-03-27
Rated 4 out of 5 by from Works This worked well for me. Prefer over the past using an accountant.
Date published: 2022-03-27
Rated 3 out of 5 by from Great Service Everything went well. I did have hard time figuring out why I had business form because I worked for an agency and had to file a 1099-NEC and it threw me off but besides that it all went well
Date published: 2022-03-27
Rated 5 out of 5 by from Very easy to use Easy to use, explains the confusing stuff. Highly recommended!
Date published: 2022-03-27
Rated 5 out of 5 by from quick and easy quick and easy for a first time detailed explanation
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo is amazing Nothing is easier then turbo tax I got all my family to start using turbo tax
Date published: 2022-03-27
Rated 5 out of 5 by from What a relief; excellent service So easy with Turbo Tax; great help boxes; like free service
Date published: 2022-03-27
Rated 3 out of 5 by from So-so It took TurboTax Live Full Service over a month to complete our taxes. Our original expert was almost done with our taxes after over a week of working on them when she apparently left the company. A week of no communication goes by despite my several attempts to reach out and I was finally assigned a new tax expert Cynthia. Cynthia was wonderful and readily available to clearly communicate any questions or concerns we had during the process. Cynthia gets 10/10, however, the TurboTax live experience was sub par due to a flaky tax preparer and the amount of time it took for our taxes to get finished.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3896