TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Deluxe TurboTax version Generally a very good program - however, getting ever more and more expensive. The print before e-file did not work.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy With TurboTax I have used TurboTax for almost ten years. TurboTax is an easy-to-use site-guided or self-guided tax program that covers almost all tax situations that the average filer requires. TurboTax Premium includes Investments and Rental Property features. The program updates itself automatically as one uses it, so the program is always up-to-date. The error checking mechanism is outstanding and refers one to the exact page and line item that needs attention. It also has an audit alert feature that indicates whether your return is at low, medium, or high risk for audit. I highly recommend TurboTax for those who are able to gather necessary tax documents and are comfortable entering your data on-line. I have never had an issue with TurboTax. It is reliable and ensures a safe and quick filing process.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to follow and easy to make updates/changes The step by step process is easy to follow and all answers to questions can be found immediately.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy guides you through and double checks for errors, making it easy for everone
Date published: 2023-04-10
Rated 1 out of 5 by from Very glitchy site, not enough transparency I would like to see the 1040 form as I fill in my information or at least have it available to see. Also when I was finalizing my tax returns I couldn't proceed past the "review info" section, it kept telling me my email was missing and to follow the link to correct that. The link did not take me to a page where I could enter that info so I was stuck unable to proceed. Also I was supposed to receive a call for help within 25 minutes an no one called to help. I would rather do my own taxes next time or go with another company, this glitch added hours to my experience and then it ,for no reason at all ,decided to begin working. There should be a simple chat function for issues like this. I also couldn't get my question to post in the community help section. This really left me hanging and frustrated. This is by far the worst experience I've had with Turbo tax. I should have paid a little more and gone with a tax accountant in person. Turbo Tax is horrible.
Date published: 2023-04-10
Rated 5 out of 5 by from First Time Filing on my Own!!~! This was painless and very easy to use. Love the ease of this program.
Date published: 2023-04-10
Rated 2 out of 5 by from Not sure when I said I wanted premium. I don't remember saying I wanted premium and ended up paying more than my return gave me. It's easy to use but I felt like I paid for a service to pay taxes.
Date published: 2023-04-10
Rated 5 out of 5 by from Amazing help Super fast simple and amazing service. My rep did an amazing job.
Date published: 2023-04-10
Rated 5 out of 5 by from Great product I've been using Turbo Tax for the last 8 years as it gets quicker and easier every year.
Date published: 2023-04-10
Rated 5 out of 5 by from This was so much easier than I imagined! The forms were easy to find and the information/instructions were helpful - thank you!!!
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3867
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Deluxe TurboTax version Generally a very good program - however, getting ever more and more expensive. The print before e-file did not work.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy With TurboTax I have used TurboTax for almost ten years. TurboTax is an easy-to-use site-guided or self-guided tax program that covers almost all tax situations that the average filer requires. TurboTax Premium includes Investments and Rental Property features. The program updates itself automatically as one uses it, so the program is always up-to-date. The error checking mechanism is outstanding and refers one to the exact page and line item that needs attention. It also has an audit alert feature that indicates whether your return is at low, medium, or high risk for audit. I highly recommend TurboTax for those who are able to gather necessary tax documents and are comfortable entering your data on-line. I have never had an issue with TurboTax. It is reliable and ensures a safe and quick filing process.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to follow and easy to make updates/changes The step by step process is easy to follow and all answers to questions can be found immediately.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy guides you through and double checks for errors, making it easy for everone
Date published: 2023-04-10
Rated 1 out of 5 by from Very glitchy site, not enough transparency I would like to see the 1040 form as I fill in my information or at least have it available to see. Also when I was finalizing my tax returns I couldn't proceed past the "review info" section, it kept telling me my email was missing and to follow the link to correct that. The link did not take me to a page where I could enter that info so I was stuck unable to proceed. Also I was supposed to receive a call for help within 25 minutes an no one called to help. I would rather do my own taxes next time or go with another company, this glitch added hours to my experience and then it ,for no reason at all ,decided to begin working. There should be a simple chat function for issues like this. I also couldn't get my question to post in the community help section. This really left me hanging and frustrated. This is by far the worst experience I've had with Turbo tax. I should have paid a little more and gone with a tax accountant in person. Turbo Tax is horrible.
Date published: 2023-04-10
Rated 5 out of 5 by from First Time Filing on my Own!!~! This was painless and very easy to use. Love the ease of this program.
Date published: 2023-04-10
Rated 2 out of 5 by from Not sure when I said I wanted premium. I don't remember saying I wanted premium and ended up paying more than my return gave me. It's easy to use but I felt like I paid for a service to pay taxes.
Date published: 2023-04-10
Rated 5 out of 5 by from Amazing help Super fast simple and amazing service. My rep did an amazing job.
Date published: 2023-04-10
Rated 5 out of 5 by from Great product I've been using Turbo Tax for the last 8 years as it gets quicker and easier every year.
Date published: 2023-04-10
Rated 5 out of 5 by from This was so much easier than I imagined! The forms were easy to find and the information/instructions were helpful - thank you!!!
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3867