TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Huge Time Saver Easy to use service, covered all of my tax situation, imported all my documents without having to pull out a single piece of paper, and gave me the recommended decisions to make throughout the entire process. Fast, painless, and 100% worth the money!
Date published: 2022-03-28
Rated 5 out of 5 by from Fast and Easy! Only took minutes to file my State:) Federal was real easy also.
Date published: 2022-03-28
Rated 5 out of 5 by from Good product As a turbo tax user for year i am well satisfied and trust the product.
Date published: 2022-03-28
Rated 3 out of 5 by from You have to figure out the flaws to use it I can get the job done for my kids' trusts, but there are issues that have existed for years and Turbotax has no interest in fixing. You cannot download data. You can't use a Mac. The whole printing, filing thing is a mess. It ignores the requirement of mailing the return in California. The errors it finds in the CA return make no sense.
Date published: 2022-03-28
Rated 3 out of 5 by from should be cheaper needs to be cheaper if im doing all the work myself.
Date published: 2022-03-28
Rated 2 out of 5 by from not that great! Your software is difficult to use. You have to save every time you enter a number, or when you go back to review, the old number shows. It is time consuming to review during easy step because frequently you ask questions as if we have never visited. Very confusing on foreign tax, interest income, etc. Unable to find adequate answers in help. Somehow I muddled thru. Many hours of work.
Date published: 2022-03-28
Rated 5 out of 5 by from 4th time using Turbo tax Would like to be able to take the standard deduction without going thru all the deduction steps.
Date published: 2022-03-28
Rated 5 out of 5 by from 2021 TurboTax Deluxe Review Good ... must info was at my fingertips but very unhappy with the nickel & dime routine for e-filing the state return.
Date published: 2022-03-28
Rated 3 out of 5 by from For more complicated matters, not as impressed I've been using Turbo Tax for at least 10 years. This year we had a unique situation with renting out our home for part of the year to report. I bought a more expensive version to deal with this issue. I was not impressed! I almost made some serious errors by reporting mortgage interest and real estate taxes twice. I had to redo 2 different worksheets several times to make things work. The directions from Turbo Tax were not clear and upfront for this situation. When I looked under the help section, it was clear that this has been an issue for the past several years. I hope Turbo Tax will remedy this situation and make it more user friendly.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo tax is very good The software is very user friendly & the live support is awesome.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3865
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Huge Time Saver Easy to use service, covered all of my tax situation, imported all my documents without having to pull out a single piece of paper, and gave me the recommended decisions to make throughout the entire process. Fast, painless, and 100% worth the money!
Date published: 2022-03-28
Rated 5 out of 5 by from Fast and Easy! Only took minutes to file my State:) Federal was real easy also.
Date published: 2022-03-28
Rated 5 out of 5 by from Good product As a turbo tax user for year i am well satisfied and trust the product.
Date published: 2022-03-28
Rated 3 out of 5 by from You have to figure out the flaws to use it I can get the job done for my kids' trusts, but there are issues that have existed for years and Turbotax has no interest in fixing. You cannot download data. You can't use a Mac. The whole printing, filing thing is a mess. It ignores the requirement of mailing the return in California. The errors it finds in the CA return make no sense.
Date published: 2022-03-28
Rated 3 out of 5 by from should be cheaper needs to be cheaper if im doing all the work myself.
Date published: 2022-03-28
Rated 2 out of 5 by from not that great! Your software is difficult to use. You have to save every time you enter a number, or when you go back to review, the old number shows. It is time consuming to review during easy step because frequently you ask questions as if we have never visited. Very confusing on foreign tax, interest income, etc. Unable to find adequate answers in help. Somehow I muddled thru. Many hours of work.
Date published: 2022-03-28
Rated 5 out of 5 by from 4th time using Turbo tax Would like to be able to take the standard deduction without going thru all the deduction steps.
Date published: 2022-03-28
Rated 5 out of 5 by from 2021 TurboTax Deluxe Review Good ... must info was at my fingertips but very unhappy with the nickel & dime routine for e-filing the state return.
Date published: 2022-03-28
Rated 3 out of 5 by from For more complicated matters, not as impressed I've been using Turbo Tax for at least 10 years. This year we had a unique situation with renting out our home for part of the year to report. I bought a more expensive version to deal with this issue. I was not impressed! I almost made some serious errors by reporting mortgage interest and real estate taxes twice. I had to redo 2 different worksheets several times to make things work. The directions from Turbo Tax were not clear and upfront for this situation. When I looked under the help section, it was clear that this has been an issue for the past several years. I hope Turbo Tax will remedy this situation and make it more user friendly.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo tax is very good The software is very user friendly & the live support is awesome.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3865