TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fast and simple Easy to use and accurate. Would recommend for anyone.
Date published: 2021-02-24
Rated 2 out of 5 by from Hidden fees and overpriced I've been a customer for about 5 years now. They offer a good product - makes doing taxes fairly easy. But the basic package is overpriced for what it offers. The hidden fees also get really annoying.
Date published: 2021-02-24
Rated 5 out of 5 by from i always like turbo tax easy to use and i like it so that is what i will say
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome 100% Satisfied with TurboTax online services. Thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Unexpected fee I was very disappointed that there was an additional fee of $40 beyond the regular deluxe Turbo Tax fee of $40 that I paid last year
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is very easy to do by yourself Easy to do and gives explanations along the way. Easy to follow instructions
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome and convenient I've been a TurboTax customer for years. It is great that I can get access to live expert any time, the wait time isn't horrible. I get all my questions and a live final review. I also love that TurboTax offer audit protection
Date published: 2021-02-24
Rated 5 out of 5 by from very good an easy very nice knowledgeable helpful on doing your taxes yourself an gone through it step by step
Date published: 2021-02-24
Rated 2 out of 5 by from Turbo Tax is not always user-friendly Turbo Tax doesn't think through the issues with some of its pages. One of the last steps is a check that TT runs of addresses for charitable organizations that you list. Apparently TT fills out the addresses itself, insofar as the user may have entered only the state or only the city into ItsDeductible. TT can make a mistake (typo) in entering the state or the zip code. Then TT finds the mistake and tells the user to correct it. Problem is user can't access directly the form as TT filled it out (the form that will be filed w/IRS). I ended up having to totally delete the charity (to which I donated $90 cash in 2020) because there was no way to change the form to say SC instead of NC (South Carolina instead of North Carolina). Moreover TT threatens user that user will have to print and mail in the whole return if user doesn't correct the mistake that TT made. So I just deleted the charity since I wanted to Efile. Wasted time and aggravation. Not happy.
Date published: 2021-02-24
Rated 2 out of 5 by from Highway Robbery - but make easy It's easy but taking that much of my already little refund should be illegal.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 3834
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fast and simple Easy to use and accurate. Would recommend for anyone.
Date published: 2021-02-24
Rated 2 out of 5 by from Hidden fees and overpriced I've been a customer for about 5 years now. They offer a good product - makes doing taxes fairly easy. But the basic package is overpriced for what it offers. The hidden fees also get really annoying.
Date published: 2021-02-24
Rated 5 out of 5 by from i always like turbo tax easy to use and i like it so that is what i will say
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome 100% Satisfied with TurboTax online services. Thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Unexpected fee I was very disappointed that there was an additional fee of $40 beyond the regular deluxe Turbo Tax fee of $40 that I paid last year
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is very easy to do by yourself Easy to do and gives explanations along the way. Easy to follow instructions
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome and convenient I've been a TurboTax customer for years. It is great that I can get access to live expert any time, the wait time isn't horrible. I get all my questions and a live final review. I also love that TurboTax offer audit protection
Date published: 2021-02-24
Rated 5 out of 5 by from very good an easy very nice knowledgeable helpful on doing your taxes yourself an gone through it step by step
Date published: 2021-02-24
Rated 2 out of 5 by from Turbo Tax is not always user-friendly Turbo Tax doesn't think through the issues with some of its pages. One of the last steps is a check that TT runs of addresses for charitable organizations that you list. Apparently TT fills out the addresses itself, insofar as the user may have entered only the state or only the city into ItsDeductible. TT can make a mistake (typo) in entering the state or the zip code. Then TT finds the mistake and tells the user to correct it. Problem is user can't access directly the form as TT filled it out (the form that will be filed w/IRS). I ended up having to totally delete the charity (to which I donated $90 cash in 2020) because there was no way to change the form to say SC instead of NC (South Carolina instead of North Carolina). Moreover TT threatens user that user will have to print and mail in the whole return if user doesn't correct the mistake that TT made. So I just deleted the charity since I wanted to Efile. Wasted time and aggravation. Not happy.
Date published: 2021-02-24
Rated 2 out of 5 by from Highway Robbery - but make easy It's easy but taking that much of my already little refund should be illegal.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 3834