TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax was easy and user friendly! TurboTax seemed to have made things even easier and user friendly. I requested additional live help, and the expert on the call was so nice and patient. she helped me every step of the review, which made me feel calmer and at ease with this years filing.
Date published: 2022-03-28
Rated 3 out of 5 by from Too expensive I think the price is too much. I can go to a professional tax place for only $30 more. Check the price point.
Date published: 2022-03-28
Rated 5 out of 5 by from YOU ARE EXCELLENT TURBO TAX IS VERY GOOD BUT AFTER THREE TIMES OF E FILLING TAX IS NOT ACCEPTED AND REJECTED.
Date published: 2022-03-28
Rated 5 out of 5 by from Happy with TT Used TT every year for 40 years--never needed to contact customer support
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Easy and Accurate I have been using TurboTax to file my taxes for decades. It is always complete and accurate as well as up to date with the ever changing tax laws.
Date published: 2022-03-28
Rated 1 out of 5 by from Horrible - Can't Efile State Return TurboTax thinks there is an error in my KY State return, so I can't e-file - even though the review says there is no error. And if I go to print my return, when I go to save it as a .pdf, Turbotax says there is an error in my return. But even after an hour on line with a "professional" - they can't figure it out, either.
Date published: 2022-03-28
Rated 5 out of 5 by from Quick & Easy This is my second year for using TurboTax. I was very pleased with the helpfulness of the experts, and the promptness with which they responded to my messages and questions. It's also very easy to simply snap a photo of required documents, and upload them.
Date published: 2022-03-28
Rated 5 out of 5 by from Shawn is very responsive I'm dealing with nursing my younger brother's terminal illness and Shawn showed true compassion after I missed several of her attempts to contact me. She was gracious enough to complete my return in a time of great emotional upheaval and I'm very appreciative
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is an amazing product I have used Turbo Tax for years and I have always been impressed by the ease of use and the quality of the product
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is useful Have used it for at least 15 years. Always easy to use.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3830
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was easy and user friendly! TurboTax seemed to have made things even easier and user friendly. I requested additional live help, and the expert on the call was so nice and patient. she helped me every step of the review, which made me feel calmer and at ease with this years filing.
Date published: 2022-03-28
Rated 3 out of 5 by from Too expensive I think the price is too much. I can go to a professional tax place for only $30 more. Check the price point.
Date published: 2022-03-28
Rated 5 out of 5 by from YOU ARE EXCELLENT TURBO TAX IS VERY GOOD BUT AFTER THREE TIMES OF E FILLING TAX IS NOT ACCEPTED AND REJECTED.
Date published: 2022-03-28
Rated 5 out of 5 by from Happy with TT Used TT every year for 40 years--never needed to contact customer support
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Easy and Accurate I have been using TurboTax to file my taxes for decades. It is always complete and accurate as well as up to date with the ever changing tax laws.
Date published: 2022-03-28
Rated 1 out of 5 by from Horrible - Can't Efile State Return TurboTax thinks there is an error in my KY State return, so I can't e-file - even though the review says there is no error. And if I go to print my return, when I go to save it as a .pdf, Turbotax says there is an error in my return. But even after an hour on line with a "professional" - they can't figure it out, either.
Date published: 2022-03-28
Rated 5 out of 5 by from Quick & Easy This is my second year for using TurboTax. I was very pleased with the helpfulness of the experts, and the promptness with which they responded to my messages and questions. It's also very easy to simply snap a photo of required documents, and upload them.
Date published: 2022-03-28
Rated 5 out of 5 by from Shawn is very responsive I'm dealing with nursing my younger brother's terminal illness and Shawn showed true compassion after I missed several of her attempts to contact me. She was gracious enough to complete my return in a time of great emotional upheaval and I'm very appreciative
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is an amazing product I have used Turbo Tax for years and I have always been impressed by the ease of use and the quality of the product
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is useful Have used it for at least 15 years. Always easy to use.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3830