TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbo Tax Double Billed my State Return I purchased the federal return with state tax paid. At the onset, TurboTax verified I purchased State Return, but on submitting State Return, another payment of $25 was required to send my State Tax form. Only one state return involved.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo tax was great Turbo tax has really great service will definitely use them again!
Date published: 2022-03-28
Rated 5 out of 5 by from Easy To Use I have used Turbo for several years in a row. It is really handy in that it will pull up the previous year form, let you make changes instead of having to start over.
Date published: 2022-03-28
Rated 2 out of 5 by from Installation was easy enough I have used Turbo Tax for many years. This 2021 tax year I finished my Federal and Pennsylvania state entries and got to the point to submit both my Federal and state returns electronically at the same time. However, the Turbo Tax software would not allow me to do so, nor would it allow me to purchase Audit Defense. In frustration, I finally was able to submit my federal return, but not my Pennsylvania return. After many failed attempts to telephonically speak to a Turbo Tax expert (or any live representative for that matter) I finally had to give up. Since I was not able to purchase Audit Defense protection online, I did so by telephone. I have had similar problems in previous years, but was able to speak a Turbo Tax representative. This year, after answering many questions from your phone automated voice menu, it didn't even recognize that I have an account.
Date published: 2022-03-28
Rated 5 out of 5 by from My TTax Been using TurboTax for over 25 years, and will continue using TT
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Great! They make it about as easy as it can be to do your taxes.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbotax online is expensive Suggestion: 1) reload info from previous filings; 2) allow upload of already downloaded W2 and 109x forms. 3) miss the old turbotax on cd because it was always a cinch to reload if necessary for back years.
Date published: 2022-03-28
Rated 5 out of 5 by from TURBO TAX is Really and Actually Awsome It was super easy. Virtually already completely filled in blanks! I did next to nothingl
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you TurboTax Your tax product is easy to use and walks me through the details.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo is great Easy to follow their instructions will use in the future
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3818
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax Double Billed my State Return I purchased the federal return with state tax paid. At the onset, TurboTax verified I purchased State Return, but on submitting State Return, another payment of $25 was required to send my State Tax form. Only one state return involved.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo tax was great Turbo tax has really great service will definitely use them again!
Date published: 2022-03-28
Rated 5 out of 5 by from Easy To Use I have used Turbo for several years in a row. It is really handy in that it will pull up the previous year form, let you make changes instead of having to start over.
Date published: 2022-03-28
Rated 2 out of 5 by from Installation was easy enough I have used Turbo Tax for many years. This 2021 tax year I finished my Federal and Pennsylvania state entries and got to the point to submit both my Federal and state returns electronically at the same time. However, the Turbo Tax software would not allow me to do so, nor would it allow me to purchase Audit Defense. In frustration, I finally was able to submit my federal return, but not my Pennsylvania return. After many failed attempts to telephonically speak to a Turbo Tax expert (or any live representative for that matter) I finally had to give up. Since I was not able to purchase Audit Defense protection online, I did so by telephone. I have had similar problems in previous years, but was able to speak a Turbo Tax representative. This year, after answering many questions from your phone automated voice menu, it didn't even recognize that I have an account.
Date published: 2022-03-28
Rated 5 out of 5 by from My TTax Been using TurboTax for over 25 years, and will continue using TT
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Great! They make it about as easy as it can be to do your taxes.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbotax online is expensive Suggestion: 1) reload info from previous filings; 2) allow upload of already downloaded W2 and 109x forms. 3) miss the old turbotax on cd because it was always a cinch to reload if necessary for back years.
Date published: 2022-03-28
Rated 5 out of 5 by from TURBO TAX is Really and Actually Awsome It was super easy. Virtually already completely filled in blanks! I did next to nothingl
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you TurboTax Your tax product is easy to use and walks me through the details.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo is great Easy to follow their instructions will use in the future
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3818