TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is the best The website is very easy to use and they have the help when you need it
Date published: 2023-01-28
Rated 3 out of 5 by from Easy to use, but they're so sneaky with extra fees In order to get the Child Dependent Tax Credit, I was forced to upgrade to the pay version - $39. Then I was forced to pay another $39 when it was time to do State taxes. When it came to choose the payment method for these fees, TurboTax told me I should just pay using my refund. In order to do this, they wanted ANOTHER $39 processing fee. I chose to use my credit card to get out of that one. This is the first year I've had to pay. TurboTax is very user friendly and probably the best user experience, but I don't appreciate these sneaky fees. They didn't do it as bad in the past.
Date published: 2023-01-28
Rated 5 out of 5 by from The best Great. Easy and affordable. Understandable i love using this service.
Date published: 2023-01-28
Rated 5 out of 5 by from Tax Prep Excellent, thorough and quick, and maximize refund.
Date published: 2023-01-28
Rated 5 out of 5 by from easy peasy Love being able to quickly and easily download documents and have turbo tax automatically apply the information.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbro tax is great Quick and easy, I always use turbotax and I topped my time this year on the website since my information doesn't change its easy to just enter my W2 and submit.
Date published: 2023-01-28
Rated 5 out of 5 by from Love it I have used this for the past 5 years to do my taxes
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo Tax is Easy and Convenient! So easy! STEP BY STEP INSTRUCTIONS! Makes it very convenient and less stressful when filing your taxes!
Date published: 2023-01-28
Rated 4 out of 5 by from Very thorough, but missing QB-Online & VT Tax e-fi Use Turbotax for both my business and personal filings and it's very thorough, and I like the audit defense option, etc, etc, but it has one big problem and one hassle. The fact that it's 2023 and Intuit has YET to create an import from QuickBooks on-line to Turbo Tax (two of it's OWN products) is BEYOND unconscionable. I cannot understand why this has not yet happened. The hassle is, for some reason they can't do Vermont e-file for business. They can do it for personal taxes so I'm unsure what this issue is on the business side.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is awesome The help and communication is awesome. Turbo tax also gives the best service and the price are not expensive at all
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 382
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best The website is very easy to use and they have the help when you need it
Date published: 2023-01-28
Rated 3 out of 5 by from Easy to use, but they're so sneaky with extra fees In order to get the Child Dependent Tax Credit, I was forced to upgrade to the pay version - $39. Then I was forced to pay another $39 when it was time to do State taxes. When it came to choose the payment method for these fees, TurboTax told me I should just pay using my refund. In order to do this, they wanted ANOTHER $39 processing fee. I chose to use my credit card to get out of that one. This is the first year I've had to pay. TurboTax is very user friendly and probably the best user experience, but I don't appreciate these sneaky fees. They didn't do it as bad in the past.
Date published: 2023-01-28
Rated 5 out of 5 by from The best Great. Easy and affordable. Understandable i love using this service.
Date published: 2023-01-28
Rated 5 out of 5 by from Tax Prep Excellent, thorough and quick, and maximize refund.
Date published: 2023-01-28
Rated 5 out of 5 by from easy peasy Love being able to quickly and easily download documents and have turbo tax automatically apply the information.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbro tax is great Quick and easy, I always use turbotax and I topped my time this year on the website since my information doesn't change its easy to just enter my W2 and submit.
Date published: 2023-01-28
Rated 5 out of 5 by from Love it I have used this for the past 5 years to do my taxes
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo Tax is Easy and Convenient! So easy! STEP BY STEP INSTRUCTIONS! Makes it very convenient and less stressful when filing your taxes!
Date published: 2023-01-28
Rated 4 out of 5 by from Very thorough, but missing QB-Online & VT Tax e-fi Use Turbotax for both my business and personal filings and it's very thorough, and I like the audit defense option, etc, etc, but it has one big problem and one hassle. The fact that it's 2023 and Intuit has YET to create an import from QuickBooks on-line to Turbo Tax (two of it's OWN products) is BEYOND unconscionable. I cannot understand why this has not yet happened. The hassle is, for some reason they can't do Vermont e-file for business. They can do it for personal taxes so I'm unsure what this issue is on the business side.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is awesome The help and communication is awesome. Turbo tax also gives the best service and the price are not expensive at all
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 382