TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great personal help Valarie help walk me through my whole return. Made it much faster.
Date published: 2021-02-20
Rated 4 out of 5 by from cheaper option for self employed I've used tax turbo for a few years being self-employed and I love doing them on here. I get to see the numbers first hand. There are a few things that are very aggravating and once you select something in review and want to go back again sometimes it wont bring up the item you were looking for which makes it difficult.
Date published: 2021-02-20
Rated 1 out of 5 by from TurboTax Does Job but is Deceitful Every year I use Turbo tax, they charge me more than I expected. This year, I chose to use the cheapest preparation software. They even said I was getting a 20 dollar discount. Then, at the end, when I finalized my taxes, they itemized the cost and it said 40 dollars, but the total charge showed 80 dollars. There was no explanation as to why I was being overcharged 40 dollars and because I just wanted to be done with this, I filed my taxes anyways. TurboTax, I am tired of your deceitful profiting practices. I will definitely use a different service next year. Unfortunately, I make a little too much to use your secret free services that you have to trick the google search to find because, again, like I said, you are a deceitful company who only wants to profit off of people. I would appreciate more transparency in the future, and I am sure many other regular, average people who use your services would appreciate this as well. I have been a customer for over five years, but I believe this is the final year I allow you to overcharge me for your services.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy to complete and having my information from last year uploaded cut the time down
Date published: 2021-02-20
Rated 4 out of 5 by from Pretty good for free It was a pleasant first time filing experience for me
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax does my taxes every year I have also had a positive experience with filing my taxes on Turbo Tax
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is the best I believe everyone must do there tax with TurboTax
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is the best way to file your taxes! TurboTax provided excellent customer service. The agents go the extra mile in making sure their customers understand, are happy, and satisfied with Turbotax's products and services. The Live Expert feature involves providing service to a customer in a timely, expertise, and pleasant manner.
Date published: 2021-02-20
Rated 1 out of 5 by from turbotax.com much worse that downloadable program The turbotax.com website is horrible. First time using it, not user friendly and far worse than the turbo tax cd or mac downloadable program that I have used in the past. I found the downloadable version alot easier to navigate. Will never use turbo tax again.
Date published: 2021-02-20
Rated 4 out of 5 by from VERY EASY! Have used turn tax for 9yrs easy and very user freindly
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3746
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great personal help Valarie help walk me through my whole return. Made it much faster.
Date published: 2021-02-20
Rated 4 out of 5 by from cheaper option for self employed I've used tax turbo for a few years being self-employed and I love doing them on here. I get to see the numbers first hand. There are a few things that are very aggravating and once you select something in review and want to go back again sometimes it wont bring up the item you were looking for which makes it difficult.
Date published: 2021-02-20
Rated 1 out of 5 by from TurboTax Does Job but is Deceitful Every year I use Turbo tax, they charge me more than I expected. This year, I chose to use the cheapest preparation software. They even said I was getting a 20 dollar discount. Then, at the end, when I finalized my taxes, they itemized the cost and it said 40 dollars, but the total charge showed 80 dollars. There was no explanation as to why I was being overcharged 40 dollars and because I just wanted to be done with this, I filed my taxes anyways. TurboTax, I am tired of your deceitful profiting practices. I will definitely use a different service next year. Unfortunately, I make a little too much to use your secret free services that you have to trick the google search to find because, again, like I said, you are a deceitful company who only wants to profit off of people. I would appreciate more transparency in the future, and I am sure many other regular, average people who use your services would appreciate this as well. I have been a customer for over five years, but I believe this is the final year I allow you to overcharge me for your services.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy to complete and having my information from last year uploaded cut the time down
Date published: 2021-02-20
Rated 4 out of 5 by from Pretty good for free It was a pleasant first time filing experience for me
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax does my taxes every year I have also had a positive experience with filing my taxes on Turbo Tax
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is the best I believe everyone must do there tax with TurboTax
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is the best way to file your taxes! TurboTax provided excellent customer service. The agents go the extra mile in making sure their customers understand, are happy, and satisfied with Turbotax's products and services. The Live Expert feature involves providing service to a customer in a timely, expertise, and pleasant manner.
Date published: 2021-02-20
Rated 1 out of 5 by from turbotax.com much worse that downloadable program The turbotax.com website is horrible. First time using it, not user friendly and far worse than the turbo tax cd or mac downloadable program that I have used in the past. I found the downloadable version alot easier to navigate. Will never use turbo tax again.
Date published: 2021-02-20
Rated 4 out of 5 by from VERY EASY! Have used turn tax for 9yrs easy and very user freindly
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3746